Opinions, Complaints

Standard Chartered Bank

TEL: 03-5511-1375
Reception Time: 9:00 - 17:00 Monday to Friday (except National Holidays and Bank Holidays)

JBA Customer Relations Center

Japanese Bankers Association (JBA) runs the JBA Customer Relations Center as contact points to which customers can go for consultations and inquiries and to which they can direct their opinions and complaints about banks.

JBA is the designated alternative dispute organization based on the Banking Law.

TEL: 0570-017109 or 03-5252-3772
Reception Time: 9:00 - 17:00 Monday to Friday (except National Holidays and Bank Holidays)

Website: http://www.zenginkyo.or.jp/adr/

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