Calculation of Minimum Amount Due for Credit Cards

We have made changes to the minimum repayment amount required on Credit Cards. Under the new methodology for calculating the minimum amount due, the minimum amount due will include:

  • Fees and charges.
  • Interest in full (to avoid charging interest on interest).
  • Over-limit amount (if any).
  • Instalment (if an installment loan has been set up on the Card).

Please note that this new minimum amount due computation came to effect on 1st June 2012.

An illustration of how the minimum amount due will be calculated is given below:

  • If your current balance is less than KES 1,000, you will need to pay the balance in full.

  • In case the current balance amount is more than or equal to KES 1,000, the minimum amount due will be equivalent to KES 1,000 or 1% of your principal balance amount of your statement balance, whichever is higher plus fees and charges (if applicable) as mentioned below.

  • In addition to the above stated amount, the following fees and charges (all or those as applicable) will also be a part of the minimum payment amount:
    • Instalment (if an instalment loan has been set up on the Card)
    • Joining fee
    • Annual fee
    • Supplementary annual fee
    • Interest charges
    • Late payment fee
    • Over-limit fee
    • Credit life insurance premium
    • Any amount used over and above the Credit limit of the Credit Card
    • Amount of the unpaid / outstanding minimum payment amount due in the previous month(s)
    • Fixed monthly instalment (if you are subscribed to an instalment plan)

Credit Card PIN Change FAQs

[1] There are 80 ATMs where you can change your Credit Card PIN, please refer to no 16 to find an ATM near you

What is an OTP?

An OTP is a One Time PIN which you will receive on the mobile number that we (Standard Chartered Bank Kenya) hold in our systems. It is a temporary PIN that will be used to change your PIN to a PIN of your choice at a Kenya Standard Chartered Bank ATM.

I have received an SMS on my phone in regards to an OTP for my credit card but I have not received my credit card as yet, what should I do?

You will receive your credit card within the next 7-14 days, please keep the OTP in a safe place, you will need the OTP to change your PIN to a number of your choice. If you receive your card later than 14 days, please call the client centre on +254 20 329 3900 / +254 722 203666 / +254 732 143900 and request for a new PIN.

I have received my new credit card, how do I create a PIN?

PIN creation for a new card is a 2 step process:

  1. Once your credit card application is approved and the card is created, a one-time password (OTP) is generated and sent to the phone number you provided in the credit card application. The OTP is valid for 14 days from the day you receive it. You will need the OTP to create a PIN of your choice.
  2. Upon receiving your new credit card, you need to go to an SCB ATM in Kenya1
    • Insert your credit card
    • You will be prompted to enter the OTP
    • From the menu options select the option for PIN change
    • Enter the 4 digit combination you want as your PIN

Am I able to change the credit card PIN before activating my credit card?

Yes, you can change your PIN at a SCB Kenya ATM1 before activating your card although we recommend you call our call centre to activate your card first. This will give you an opportunity to get any clarification you may need on the PIN change process.

How do I change the PIN on my existing credit card?

You can change your existing credit card PIN at an SCB ATM in Kenya1

  • Visit an SCB ATM in Kenya and insert your credit card
  • You will be prompted to enter your existing PIN to access the menu
  • From the menu options you should select the option for PIN change
  • Enter the 4 digit combination you want as your PIN

I have forgotten my credit card PIN, how do I get a new one?
  • Call the SCB call centre at +254 20 329 3900 / +254 722 203666 / +254 732 143900
  • When you get to an agent, request to change your credit card PIN. Please note you will be taken through various questions to confirm your identity. This is for your protection.
  • SCB will immediately send them an OTP on the mobile number we hold in our records, it is valid for 14 days
  • You should go to an SCB ATM in Kenya and insert your credit card
  • You will be prompted to enter the OTP
  • From the menu options you should select the option for PIN change
  • Enter the 4 digit combination you want as your PIN
How long is the OTP valid for?

The OTP will be valid for 14days

My OTP has expired, what do I do?

OTPs expire after 14 days. Please call the contact centre at +254 20 329 3900 / +254 722 203666 / +254 732 143900 to request a new OTP. The OTP will be sent to the mobile number we hold in our systems.

Once I get the OTP can I use any ATM to set my PIN?

No. The client can only use SCB ATMs in Kenya to set your PIN. In Kenya, there are 10 ATMs which do not allow for PIN Change, the list of ATMs where PIN Change is possible, is provided below.

How often can I change my credit card PIN?

There is no limit to the number of times you can change your credit card PIN

I have replaced my previous credit card can I set up my own PIN?

Yes you can set your own PIN on replaced cards. Replaced credit cards will follow the same process as that of a new credit card. Refer to point 3 above.

My credit card has been renewed will I get a one time PIN for it?

For renewed credit cards the PIN on the expired card will continue to work on the renewed card. Should you wish to change this PIN you can visit the nearest SCB Kenya ATM use the PIN on your expired card to change to a PIN of your choice.

To which mobile number will the OTP be sent to?

The OTP will be sent to your mobile number held in our records.

Can I use my credit card One Time PIN to purchase goods at a point of sale?

No, the One Time PIN is a temporary PIN. The one time PIN is meant to facilitate a secure way for you to set up a PIN of your choice and then use this for POS and ATM transactions going forward.

Once I have set my PIN on the ATM, how long do I have to wait before using it at a point of sale?

As soon as you have changed your PIN at the ATM to a PIN of your choice, you can use your credit card at a point of sale to purchase goods.

A list of the ATMs are below where you can change your Credit Card PIN:
Locations Locations Locations Locations
Bungoma branch Kericho Old Mutual Intercontinental Hotel
Buru Buru Kiambu Ongata Rongai Junction
Chiromo Kisii Branch Prestige Plaza Kakamega
City Mall Kisumu Ruaraka Karen
Diani Kitale Sarit Centre Kenyatta Ave
Digo Road Kitengela Branch South C - Total (K) Nakuru
Donholm-Caltex Koinange Street T.Square Nanyuki
Eldoret Machakos Thika Ngong Rd.
Eldoret Veecam hse Malindi T-Mall branch Nyali Plaza
Enterprise Rd. Maritime Total Argwings Kodhek Nyeri
Galleria Meru TRM Branch Waiyaki Way Mobil
Greenspan Moi Avenue United Mall Kisumu Warwick Centre
Gulf Jogoo Road Muthaiga United Nations Westlands
Harambee Avenue Nakumatt Embakasi Upper Hill
Hurlingham Yaya Nakumatt Likoni Village Market


Call Us

Call our hotline for further information.

(020) 329 3900
0722-203666
0732-143900

Email Us

Complete our contact form and we will be in touch as soon as possible.

Contact Me »

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

Write to Us

Standard Chartered Bank Kenya Ltd
P.O. Box 30003
00100 – GPO
Nairobi