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Ke help centre masthead

Have a question? We are always ready to help

Get the answers to your banking needs in the following ways

Digital Services

Talk to us

Visit Us

Compliments & Complaints

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Digital Services

We offer a wide range of transactions and services for your accounts via Standard Chartered Mobile App and Online Banking. Login today!

  • Services Provided
      • Quick Apply – Account opening
      • Locate – Branch / ATM’s
      • Help – Personal Banking Hotline & FAQ’s
      • Letter Request – Balance Confirmation
      • Full Account details
  • Account Management
      • Additional account opening
      • Update Signature
      • Update Communication preferences
      • Request Statement
      • Uplift fixed deposit
      • Account Closure
      • ATM / Debit cards
        • Debit card Block & Replace
        • Debit card Replace
        • Debit card Activate and PIN set
        • Debit card PIN Reset
      • Credit cards
        • Credit card Block & Replace
        • Credit card Replace
        • Credit card Activate and PIN set
        • Credit card PIN Reset
      • Cheque books
        • Cheque book request
        • Cheque book Stop / Block
        • Confirm a cheque
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Talk to us

  • Personal Client Contact
    • Client Service Lines:

      +254 20 329 3900
      +254 703 093 900

      Address:

      Client Contact Centre, Standard Chartered@Chiromo,
      Level 4, 48 Westland’s Road
      P.O.Box 30003-00100
      Nairobi, Kenya

      Hours of Operation:

      24 Hours a day

      E-mail:

      Ke.Service@sc.com

      Video chat

      Prefer face-to-face interaction? Start a video session with our consultants.

      Audio chat

      On the move? Use our voice chat service to talk to our consultants.

      Text chat

      Prefer to message? Use our live message service to chat with our consultants.

  • Corporate Client Contact
    • Client Service Lines:

      +254 20 329 3393/4
      +254 20 329 3432

      Address:

      Client Service Group Standard Chartered@Chiromo,
      Level 2, 48 Westlands Road
      P.O.Box 30003-00100
      Nairobi, Kenya

      Hours of Operation:

      Mon – Fri, 8.15 am – 5.00 pm
      except for Sat, Sun & bank holidays

      E-mail:

      straight2bank.ke@sc.com

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Visit Us

  • Automated Teller Machine (ATM) services
    • – Cash withdrawal

      – Balance inquiry

      – PIN change

      – Cardless cash withdrawal

      – Mini Statements

  • Cash Deposit Machine (CDM) services
    • – Cash deposit

      – Cash withdrawal

      – Balance inquiry

      – PIN change

      – Cardless cash withdrawal

      – Mini Statements

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Compliments & Complaints

  • Tell us your experience
    • Our Service Promise

      Our Service Promise is to put customers first and to provide services that are fast, friendly, and accurate tailored to meet your financial aspirations.

      We value our relationship with you and would love to hear about your experience with us. If we have disappointed you, we would like to have the opportunity to put things right.

    • How to Raise a Complaint

      Every complaint provides us an opportunity to delight you. You may raise a complaint through any of the channels below.

      • In person: Visit your nearest branch and our dedicated staff will receive and address your complaint.
      • Telephone: Call our 24-hour Client Centre where our team of agents are standing by to assist you; +254 20 3293900, +254 703 093 900, +254 732 143 900
      • Video/Chat: Click on the blue button below for video or audio call, or to chat with our team of agents.
      • Email: Send us your complaint on  Complaints.Ke@sc.com.

      Upon receipt of your complaint, you will receive an acknowledgement via SMS/Email, and we will come back to you within 48 hours with a resolution. Due to the nature of some complaints, resolution may take longer than expected. Should we not be able to resolve your issue in 48 hours, we will inform you and communicate the expected closure date.

      When we have resolved your complaint, we will call or write to you to confirm your acceptance of the resolution. You will also receive an SMS/Email confirmation once your issue has been closed.

  • Leadership Commitment to our Clients  
    • We are committed to offering our clients the best standards of service across all our touchpoints. Please contact us if you are unhappy with how your complaint has been handled.

    • Paul Njoki
      For Priority Banking, Wealth & Relationship Management
      Mobile No: +254 798 476 536
      Email: Paul.Njoki@sc.com

    • Edith Chumba
      Head Consumer, Private and Business Banking, Kenya & East Africa 
      Mobile No: +254 740 025 189
      Email: Edith.Chumba@sc.com