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You never know when you need an ambulance until you need one.

Ke amref masthead
Ke amref masthead

You never know when you need an ambulance until you need one.

Emergency medical evacuation

Standard Chartered has partnered with AMREF Flying Doctors to provide you with air and ground evacuation services because we believe your health should always be a priority.

Standard Chartered negotiated packages

FAQs

  • Maisha evacuation is a service offered wholly by AMREF Flying Doctors which offers four levels of subscription for individuals, families, small groups, and corporates.

    Visit the link below for more information about the Maisha Ambulance Cover.

    https://sc.flydoc.org/

  • Subscribers to Maisha Ambulance cover are entitled to unlimited emergency medical evacuation flights in a year. During the year of cover, unlimited ground ambulance transport will also be granted in Kenya. Maisha subscribers are also able to contact AMREF control centre 24-hour Control Room for emergency medical advice by dialling 0730 811 811/ 0709 962 811. Through Maisha, subscribers are directly linked to AMREF meaning no lag between the request for emergency evacuation and action.

  • The coverage varies between the different levels of cover:
    Maisha Bronze – Kenya (air and ground evacuation)
    Maisha Silver – Kenya, Tanzania, and Zanzibar
    Maisha Gold – Kenya, Tanzania, Zanzibar, Uganda, Rwanda, and Burundi
    Maisha Platinum – Kenya, Tanzania, Zanzibar, Uganda, Rwanda, Burundi, South Sudan, and Ethiopia

  • Yes. However, upon being evacuated to the hospital, you will be required to pay for the medical costs as directed by the hospital in cash since the Maisha Ambulance cover does not constitute a medical insurance cover.

  • AMREF Flying Doctors will liaise with hospitals and doctors where necessary to make the medical evacuation as smooth and swift as possible. AMREF can also assist in arranging hospital admission and will take the patient from the airport to the hospital of the client’s choice in Nairobi. However, AMREF Flying Doctors does not accept any responsibility for hospital payments or other related medical expenses.

  • Yes, subject to availability of space in the aircraft at the discretion of AMREF.

  • AMREF keep a current database of all serviced airports and airstrips all over the East Africa region and will endeavour to pick a patient from the closest airstrip. If medical ground transport is not available at the location of the patient, AMREF can assist in arranging the same.

  • AMREF Flying Doctors aircraft and ground ambulances are fitted with intensive care medical equipment. Highly qualified and experienced medical personnel will accompany each evacuation flight. From the time AMREF pick you to the time you’re admitted to the hospital, you will be in the professional hands of the AMREF medical team.

  • AMREF Flying Doctors will provide its best effort to assist any patient in need. AMREF medical staff in the AMREF 24-hour Emergency Control Centre will assess each evacuation request. This assessment may include a conversation with the patient’s treating doctor, an official at the site of the accident, or a next of kin who is with the patient in order to establish the nature and extent of the illness/injury. Any patient with an acute and serious medical condition will be evacuated by Air Ambulance to Nairobi. In cases that are not critical, AMREF Flying Doctors reserves the right to refer patients to a nearby medical facility/doctor where applicable. In cases where the medical condition does not warrant an air evacuation, patients can still be evacuated against payment.

  • AMREF endeavour to dispatch an Air Ambulance as fast as possible. When a call for assistance is received at AMREF, the staff will immediately start to work on the case, providing first aid medical advice or give direction to the closest medical facility where applicable, collect information about the patient’s condition, the location, details of the nearest airstrip and validity of the Maisha cover, etc. In cases of cross-border operations, flight clearances will also be obtained.

    While all this is going on, the caller will be kept updated and informed of the aircraft’s arrival time as soon as possible. The actual mobilisation of the aircraft and crew can be as fast as 20 minutes from the time of the call. However, as outlined above, certain logistical and aviation requirements that are necessary to provide a successful evacuation flight can take additional time.

  • No. During the subscription period, Maisha policy holders are entitled to unlimited medical emergency air evacuations.

  • No. The benefits stated under the Maisha cover as subscribed are what you get for your annual subscription. No additional payments will be requested from you. If you have any further questions, please contact AMREF through 0730 811 811/ 0709 962 811.

  • Once you have subscribed to the Maisha cover;

    1. Login to AMREF customer portal
    2. Under “Shopping cart”, click on “Proceed to checkout”
    3. Choose “Visa Card” option
    4. Accept terms and conditions
    5. Click on “Place order and Proceed to payment”
    6. Enter your Visa card details and click “Pay’
    7. You will receive an email acknowledgement upon successful payment.

Term & Conditions