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Freedom to do more with SC Mobile Kenya app

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  • SC Mobile

Freedom to do more with SC Mobile Kenya app

Looking to open a new bank account? You have come to the right place

Opening your bank account is simple, fast and convenient, without having to visit the Branch

Features

Transfer Funds

Send money to local banks and make international payments across the world using the SC Mobile App. You can also transfer funds to your Mpesa and Airtel money wallets.

Cardless Cash Withdrawal

Enjoy the convenience of withdrawing money from any Standard Chartered Bank Kenya ATM without needing a debit card.

Pay Utility Bills

Pay your utility bills, such as KPLC, Nairobi Water, Zuku, DSTV and many more on the go.

Service Requests

SC Mobile comes with over 70 services available to you. You can use any of these at your convenience with no need to queue in a banking hall.

Profile Details Change

You can now update your personal details wherever you are, with our convenient new feature through Online and Mobile Banking service.

Features Overview

MOVE MONEY

  • Local Transfer
  • International Transfer
  • Add a Beneficiary / Payee
  • Pay Bills
  • Transfer History
  • Client communications – SMS, Email
  • eStatements
  • Mailbox – Receive advice and updates
  • Personalise – Account names

UPDATE YOUR PROFILE

  • Personal details
  • Date of Birth
  • Contact details
  • Update Addresses
  • Mailing address
  • Employment details
  • Other Personal info
  • Tax information
  • Identity Document uploads

Bank from anywhere

SERVICES PROVIDED

  • Quick Apply – Account opening
  • Locate – Branch / ATM’s
  • Help – Personal Banking Hotline & FAQ’s
  • Letter Request – Balance Confirmation
  • Full Account details

ACCOUNT MANAGEMENT

  • Additional account opening
  • Update Signature
  • Update Communication preferences
  • Request Statement
  • Uplift fixed deposit
  • Account Closure
  • ATM / Debit cards
    • Debit card Block & Replace
    • Debit card Replace
    • Debit card Activate and PIN set
    • Debit card PIN Reset
  • Credit cards
    • Credit card transactions / statement
    • Credit card payment
    • Credit card Block & Replace
    • Credit card Replace
    • Credit card Activate and PIN set
    • Credit card PIN Reset
  • Cheque books
    • Cheque book request
    • Cheque book Stop / Block
    • Confirm a cheque
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IPHONE AND ANDROID APPS

Open an Account anytime, anywhere with our award-winning iPhone and Android mobile banking apps.

FAQs

    1. The easiest way is to select the Download button for either App Store or Play store for Apple and Android mobile phones. If you are viewing these app stores on your desktop, copy the URL and sent it to an email account you that you use on your mobile.
    2. In the SC Mobile App banner, you can select the option to ‘Share via email’; fill out the form to access from an email account on your mobile phone.
    3. If you are viewing from a mobile phone on a web browser you will have a targeted download banner or follow the Download the app buttons to visit your chosen platform app store.
    4. Once you have the SC Mobile App downloaded you can visit the ‘Apply now’ option on the Login screen or follow the first user journey to start opening your new account. Remember that you can open a Current Account and a Savings Account at the same time in one application so make the most of our new latest feature to make banking simpler.

  • SC Mobile App is available for everyone. You will need a smart phone that uses the Apple or Android operating system and access to the internet.

  • SC Mobile App is a fast, easy, convenient and secure way of accessing your bank wherever you are.
    You can use the SC Mobile App 24/7 for any of our 68 different functions among which:
    Send Money / Transfer funds to a nominated SCB account, Local account or International transfers.
    Pay Bills i.e. Mpesa, Airtel Money, KPLC, Nairobi Water & many more
    Apply for New Products
    Make Payments
    Manage your account (Check your balance, view eStatements)

  • We have adopted comprehensive security measures to safeguard your use of the SC Mobile App.

    Customer Authentication with Login ID and Password – You must enter the unique Login ID and Password to access Online Banking. All information transmitted through the Internet, including your Login ID, Password, your account information and your transaction details, from the moment you log in to the time you log out, are protected by strong end-to-end 128 bit SSL encryption; i.e. from your PC browser to the Bank’s system.

    2-Factor Authentication for transactions – All financial transactions and personal updates on Online Banking require a 2-factor authentication process. This means that in addition to your usual login credentials, we will send a temporary one-time SMS pass code to your registered mobile number in order for you to complete the transaction. This process ensures that only you, as the account holder, will be authorised to carry out transactions on your account.

    Automatic Logout – To prevent unauthorized access at your PC while it is unattended, we have implemented a time-out feature. Your login session of Online Banking will be terminated if the browser is left idle for a while.