It's so easy to apply. And, it's FREE! It's your own bank. You have instant access to up-to-date information on your accounts. It's safe & easy. Using your internet banking ID and internet banking Password, you can now bank with confidence knowing that your transactions remain safe with us. With our simple and intuitive navigational toolbars and buttons, you don't need other instructions or assistance. It's fast. It takes only a few minutes to get updated account information and complete a banking transaction - giving you more time to do other things. It's convenient. You can perform online banking right from the comfort of your home or office. It's 24 hours. With this service, you can access your Standard Chartered accounts 24 hours of the day, 365 days of the year. It's worldwide access. As long as you can access the Internet, you can access your Standard Chartered accounts, anywhere in the world. No special software required. You don't need to purchase any special software. As long as you have a personal computer (PC) with the minimum configuration, you are ready to start. Wide range of services. Our wide range of online banking services will help you to better manage your finance. Moreover, we will progressively add more new services for your convenience.
There is no extra charge for using the Online Banking service. Fees are applicable if you request for a cheque book, request for a statement over a period of one year, request to set up a standing order, perform a cash advance debiting your credit card and crediting your account or sending funds to another bank locally or internationally (does not include transfers between Standard Chartered Sri Lanka accounts). Please refer the Tariff Guide available at www.sc.com where the fees for the above services have special rates for requests made through Online Banking.
Yes. As long as you are able to access the Internet with an up to date internet browser such as Chrome, Internet Explorer, Safari and Firefox, you will be able to access the Online Banking service.
This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technologies most commonly used by large-scale online merchants, banks, and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.
Encryption is a method of scrambling your information to protect its transmission across the Internet. Encryption transforms data into an unreadable form, and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.
A cookie is information stored on your hard disk by the relevant web site in order to remember data about you for the future. This mechanism allows the server to store its own information about a user on the user's own computer
Besides maintaining the confidentiality of your internet banking ID and internet banking password, you should take the following precautions:
Use a strong password It should be at least eight characters long and contain a mix of uppercase and lowercase letters and numbers. Don’t use the same password or PIN across all of your accounts and be sure to change them regularly.
DO NOT reveal your ID and password to anyone.
Change your password IMMEDIATELY, using the 'Change Password' service (under the ‘Personal Update’ tab), if you suspect it has been revealed.
DO NOT use easily recognised numbers such as your telephone number, date of birth, etc, as your password.
REMEMBER TO LOG OUT of the system and close your browser whenever you leave your computer, even for a short while.
Clear your browser's cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC. You should clear it after each session.
Always use the latest recommended internet browser so that you are using the most updated security features available.
Call our Call Centre on +94 11 2480480 immediately if you notice any unusual transactions on your account.
If you suspect there are unauthorized transactions on your account, please report it to our Call Centre on +94 11 2480480. Please provide details such as your name, account number, transaction type, date & time of transaction, description of error and amount involved. If you suspect the unauthorized transactions are due to lost/stolen password or if your credit card/debit card has been lost or stolen, please call our Call Centre on +94 11 2480480 to terminate Online Banking immediately.
We strongly recommend you not to conduct your Internet banking transactions on shared/public PCs unless it is essential and you are sure that it is safe to do so. Please clear browser cache after each session so that your account information is removed from such PCs.
To use this service, you must have at least a transactional or Credit Card account with Standard Chartered Bank Sri Lanka. Corporates/organisations are not eligible.
You are enabled to use the Service in two ways: either 1) you will be issued a user identification code and you may then choose your own Password for the Service or 2) by logging in with your credit card or debit card details as instructed through the Instant Registration link. Once you have created your own User ID and password (Security Codes), both Security Codes will be used to identify you whenever you access the Service as in 1
You may use your debit card or credit card details to log in provided your mobile number is up to date. If you hold both a credit card and current or savings account please log in with either your debit card details or your credit card and credit card pin number as directed by the Instant Registration link. Your phone banking TIN will not be valid for this service.
You can only change your Login ID when you login to Internet Banking for the very first time. Where you request to re-register via the Forgot Password link, you may then choose a new User ID (and password).
If you suspect that your password or credit card/debit card has been stolen or exposed to others, please change your password immediately by clicking on the 'Personal Update – Change Password' tab.
Yes. You can select your latest transaction or historical transactions for a period up to one year from the current date and click on the download button to save the information for your tracking.
No. The Mail Box is only for communication between you and Standard Chartered. For security reasons, we do not accept any instruction relating to financial transactions through the Mail Box.
Yes, you can get transaction alerts by email. To do so please click Personal Update once you have logged in to Online Banking and Subscribe for email alerts.
You can transfer funds between your own Standard Chartered account, to another registered account with Standard Chartered Sri Lanka and to another bank third party accounts or even transfer from your credit card to your savings or current account. You can also make payments to Standard Chartered Credit Card and leading utility service providers.
This can be completed online using the ‘Add beneficiary’ link under Local / International Transfers. Your own accounts will automatically appear unless there are restrictions on you transacting on that account. We may in some cases block transactions due to regulatory restrictions/limitations.
Fund transfers to other Standard Chartered accounts within Sri Lanka will take effect right after the transaction. For transfers to other banks, the transfer will be performed by the next working day for SLIPS and instantly by CEFT (Instant Transfer). For transfers debiting your credit card, funds will be available immediately.
You can view the transfer limits applicable to you by selecting the Transfer Limits link tab. These limits are subject to a per transaction limit as determined by the Bank. You can amend your existing limit either upwards or downwards based on your preference but within the maximum limit allowed by the Bank.
You can view your current Standard Chartered Credit Card statement online and two previous card statements anytime, anywhere. All you need to do is to click on the ‘Statements’ tab and select the statement that you wish to see. Your statements are segmented as:
Current transactions: Here you will view all your transactions recorded after your last month's statement from the Bank.
Last statement: This will be your last month's statement.
Prior statement: This will be your statement 'prior' to the last month's statement.
You can make payment to your Standard Chartered Credit Card bills instatly or set-up a standing order payment mode. Simply click on the Card and click Pay Balance / Minimum due and select the debiting account and payment amount.
Your credit card account will be updated on the same working day provided the payment is made by 8pm on that day. Payments on non-working days will be updated the following day.
Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.
Disclaimer
Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.
