Relationship Management Services

Relationship Management Services

Relationship management is a defining quality of Standard Chartered Priority Banking Services. As a Priority Banking client, you deserve nothing but the best.

By placing an experienced team of managers and product specialists at your service along with exclusive and differentiated banking channels, we are committed to building long standing relationships with our loyal clients delivering a premium level of service and attention to you, wherever you are.

Our focus in customer relationship management is brought on with a dedicated relationship team and backed by our “ask once and done” service guarantee.It is a commitment we do not take lightly as we strive to open, collaborative and fair at all times because you deserve nothing but the best.

By placing an experienced team of managers and specialists at your service along with exclusive and differentiated banking channels, we are committed to delivering a premium level of service and attention to you wherever you are.

This is what you can expect from a our total banking relationship program:

  • An experienced and dedicated relationship team
  • Ask once and done service guarantee
Dedicated Relationship Team

You will have a dedicated and skilled Relationship Manager to manage your interests and oversee your total banking relationship held with the Bank.

Your Relationship Manager is supported by a qualified and experienced team of customer service managers and product specialists who can assist you on a wide range of financial needs such as investments, foreign exchange, insurance, mortgages and account services.

You can be rest assured that you will always receive a high level of service, expertise and attention in your banking relationship with us.

Ask Once and Done Service Guarantee

Ask Once and  Done Service Guarantee

We understand your need for a faster, simpler and differentiated banking experience—from the way you bank with us to the way you reach us.

Your interactions with us are always facilitated through dedicated banking channels and your transactions and applications will be fast-tracked, freeing up your time for the more important things in life.

Exclusive Banking Channels

In keeping with the service you deserve, we offer you access to a full range of exclusive and differentiated banking channels which include:

  • Our branch network is equipped to that provide discretion and confidentiality to consult your relationship team and conduct your transactions
  • Dedicated Priority Banking teller counter
  • 24-hour Priority Banking hotline services with direct access to our experienced phone bankers
  • Internet and mobile banking facilities

These simple yet effective time-saving measures help you complete your banking transactions faster and with the level of comfort that you are accustomed to

For Priority Banking contact centres within Sri Lanka please click here

International Banking Services

Seamless international banking beyond borders.

Your global connectivity is as important as your global access to funds. Whether you are travelling overseas, settling in a new country or investing abroad, our comprehensive suite of international banking services strive to meet your financial needs, onshore and offshore.

These include:

  • International recognition for you and your family
  • Designated International Banking Centres worldwide
  • Free international fund transfers to any Standard Chartered bank Branch
  • Free ATM cash withdrawals worldwide.1
  • Pre-arrival account opening
  • Global foreign exchange discounts at Travelex 2
  • Emergency cash services when overseas 3

For more information, please e click here.

1 Subject to local exchange control regulations
Please note that while we do not charge you a fee for withdrawing funds from our ATMs, there will be a charge for foreign exchange conversion. Also, a gentle reminder that fees and charges may change over time and if they do, we will let you know. Please contact your relationship manager or visit our website for more details

2 Subject to Travelex Terms and Conditions. For details of rate discounts, please refer to www.travelex.com/rewardscard

3 subject to terms and conditions

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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