Standard Chartered works continuously to make
sure your account and information are safe. Here are some relatively
simple steps you can take to help reduce your susceptibility.
- Carry only necessities on a daily
basis. Items like pin and passwords should not be
kept in your purse or wallet.
- Do not provide your NRIC number
unless absolutely necessary. When a NRIC is requested
to sign up for a service, confirm that it is actually needed rather
than some other identifier.
- Make photocopies of vital information
you carry on a regular basis and store them in a secure place, like
a safety deposit box.
- Shred documents containing personal
or financial information before discarding. Most fraud
and identity theft incidences happen as a result of mail and garbage
- Review your credit report.
Look over your credit report regularly - at least once a year
- for any inaccuracies. For more information see .
You may obtain a credit report request form from creditbureau.bnm.gov.my.
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Email and online
wary of suspicious emails.
An email requesting your account
information and password should
be scrutinized carefully, particularly
if the information is needed
to “award a prize”
or “verify a statement.”
Avoid opening any questionable
emails. If you have opened an
email, do not open any attachments
or links it may contain, and
delete it. Please immediately if you receive
a suspect email claiming to
come from Standard Chartered.
Or, if you responded with personal
information to a suspicious
email, call our call agents
at 03-7711 8888 or 1300 888
Memorize your passwords. Do
not write them down or share
them with anyone. Change them
regularly and use combinations
of letters and numbers. Do not
use your NRIC number as a username
your computer and online experience
safe. Read our
to find out
about installing a firewall,
anti-virus software, and a pop-up
blocker, which can help keep
your computer and personal information
secure when you conduct online
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card and bank account security
- Report lost or stolen cards and
- Review account statements carefully.
Make a habit of thoroughly reviewing your latest account statements.
This is one of the best ways to notice and stop fraudulent activity
quickly. If you sign up for you can monitor your account any time
and as frequently as you like.
- Do not use your NRIC number as
your username to sign on to your accounts online.
Standard Chartered Bank allows you to select your own, personal username
to sign on.
- Ask about suspicious charges.
Do not hesitate to contact Standard Chartered the appropriate
credit card issuer if you see questionable charges.
- Cancel and cut up unused credit
cards. If you have an open account that you no longer
use call the creditor to cancel it and cut up the card before throwing
it out (the same is true for unused or expired cards of all types,
including expired Standard Chartered ATM cards).
- Keep your ATM password secure.
Do not use obvious or easily obtainable information (like your birth
date) for your password. Avoid writing it down and never share your
- Be aware of your surroundings and
exercise caution when using an ATM. Using common sense
will make your transactions safer.
- Store new and cancelled checks
safely. Also, only carry your checkbook with you when
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and mail precautions
aware of telephone scams.
Unless you initiated the contact,
do not give out personal information
over the telephone. Standard
Chartered will never make an
unsolicited telephone request
for your account information,
password, or other sensitive
retrieve incoming mail.
Collect your mail as soon as
possible every day to limit
the opportunity for theft.
not place outgoing mail in your
mail in a Pos Laju mail box
or at the post office to reduce
the chance of mail theft.
your billing and statement cycles.
Contact the customer service
department if you stop receiving
your regular bill or statement.
can you identify a scam email?
do not know the sender;
are made a financial offer
that sounds too good to be true;
are promised monetary reward
if you perform certain financial
are requested for advance fees
to speed up the reward;
email requires urgent action
on your part by showing proof
of request in the form of banking
information, certificates or
other types of confidential
to maintain confidentiality
while requesting your banking
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