Complaints and Compliments

You may direct your enquiries or complaints / disputes regarding our wholesale banking services by calling:

  • Client Service Line: +603 20262611 / 1 300 883 399 (local toll-free number)
  • Email: straight2bank.my@sc.com
  • Fax: +603 2711 6000

We will acknowledge and respond to complaints promptly. The following will apply:

We assure you of the following;

  • We will acknowledge your written complaint within one working day from receipt of the written complaint. A written acknowledgement will be issued to the complainant.
  • We will issue a detailed final response of the complaint resolution within 5 working days from the receipt of the complaint. If the final response has not been sent to the complainant, a holding response will be issued, stating reasons why the complaint has not been resolved and when the bank will be able to respond in more detail.
  • Within 30 calendar days, if the final response has not been sent to the complainant, a further holding response will be issued, explaining why the bank is not in a position to make a final response and indicating when it expects to be able to do so.

If you are not satisfied with the Bank's response, you may refer your complaint to the following:

Bank Negara Malaysia (BNM)
BNMTELELINK (Customer Service Call Centre)
(Business hours: Monday-Friday, 9.00 am - 5.00 pm)
Telephone: 1-300-88-5465
Fax: +603-21741515
Email: bnmtelelink@bnm.gov.my

BNMLINK (Customer Service Walk-In-Centre)
Block D, Bank Negara Malaysia,
Jalan Dato' Onn, 50480, Kuala Lumpur
(Business hours: Monday-Friday, 9.00 am - 5.00 pm)
Telephone: +603-26988044 extension 8950 / 8958 (BNMLINK general line)

The Financial Mediation Bureau (FMB)
Level 25, Dataran Kewangan Darul Takaful
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Telephone: 603-22722811
Fax: 603-22745752M
http://www.fmb.org.my/index.htm

For Investment products
Securities Industry Dispute Resolution Centre (SIDREC)
Unit A-9-1, Level 9, Tower A Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur
Telephone: 603-2282 2280
Fax: 603-22823855
Email: info@sidrec.com.my

Or download and complete the editable PDF form from SC's website http://www.sc.com.my

The form can also be faxed or sent to the address below:

Investor Affairs & Complaints Department
Securities Commission Malaysia
No 3 Persiaran Bukit Kiara
50000 Kuala Lumpur
Bukit Kiara
50490 Kuala Lumpur
Telephone: 603 6204 8999
Fax: 603 6204 8991
Email: aduan@seccom.com.my

Federation of Investment Managers Malaysia (FIMM)
Fill-in complaint form online in FIMM's website
http://www.fimm.com.my

Complaints Bureau
Legal, Secretarial & Regulatory Affairs
Federation of Investment Managers Malaysia
19-07-3, 7th Floor PNB Damansara,
No. 19, Lorong Dungun Damansara Heights
50490 Kuala Lumpur
Telephone: 603-2092 3800
Fax: 603-2093 2700
Email: legalcomp@fimm.com.my

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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