Report a Lost or Stolen Card

Report a lost / stolen card: 1800 88 8998 / +603 7849 6888

Standard Chartered Bank Hotline: 1 300 88 8888 / +603 7711 8888

If your card is lost or stolen, or if the PIN is disclosed to a third party, please notify us immediately either by calling or providing written confirmation.

Am I liable for charges to my card if it is lost or stolen?

You (or your company if it is a corporate card) are liable for all unauthorised card transactions effected before you notify us of the loss, theft or disclosure.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.