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Your well-being is our priority

Your well-being is our priority

We care for you

We hear your concerns as the Moratorium period is ending soon. You can easily reach out to your Relationship Manager or call us via 1300-888-888/+603 7711 8888. Rest assured we’re always here for you.

We are here to assist you with your payment obligations.



COVID-19 Relief Measures
We understand this is a challenging time and are here to help with a series of measures to ease your financial pressures in this current economic environment


Loan/financing deferment programme

From 1 April 2020, for a 6-month period, all individuals and small and medium enterprises (SMEs) with outstanding conventional loans or Islamic financing (except credit cards) with Standard Chartered Bank Malaysia Berhad and Standard Chartered Saadiq Berhad will be automatically eligible for our deferment programme subject to meeting these criteria:
. not in arrears exceeding 90 days as at 1 April 2020; and
. denominated in Malaysian Ringgit.

The products included in this deferment programme are,
. Personal Loans/Personal Financing-i
Residential Mortgage/Saadiq MyHome-i or Saadiq MyHomeOne-i and Commercial Mortgage Loan/Biz Property Equity-i
Business Instalment Loan/ Biz-Financing-I and Guaranteed Instalment Loans/ Guaranteed Instalment Financing (GIF)


During this period, should you or your company meet the conditions above, you do not need to make any payment, and no late payment charges/compensation or penalties will be imposed. Interest/profit will continue to accrue on loan/financing payments that are deferred, and you will need to honour the deferred payments in the future. The interest for conventional loans as well as profit on Islamic financing will not be compounded during the moratorium period. Loan/financing payment resumes after the deferment period.


For further financial assistance, please call us to discuss available options on issues relating to loan repayment or financing payment.


For Individuals

Call our Client Care Centre at 1300-888-888 or +603 7711 8888 if you are calling from overseas.


For Business Banking clients

Call your Relationship Manager or Client Care Centre at 1300-888-111.


For Commercial and Corporate Banking clients

Call your Relationship Manager.


We remain fully focused on supporting you in these unprecedented, challenging times. Thank you for banking with us. 

Branches and self-service terminals
Branch operating hours

Teller Counter Services
Monday to Friday
9.15 am – 3.45 pm

Other services
Monday to Thursday
9.15 am – 5.00 pm
9.15 am – 4.00 pm      


Self-service terminal operating hours

Self-service terminals (including ATM, Cash Deposit and Cheque Deposit Machines): 24 hours.
Cheque clearing time: at 3.00 pm (except Batu Pahat and Taiping is at 2.00pm).  




Notification on Interbank Cash Withdrawal Fee 

Effective 6 April 2020, the RM1 fee on cardholders for any Automated-Teller Machine (ATM) cash withdrawal transactions conducted via MEPS Shared ATM Network (SAN) and via MEPS white label ATMs in Malaysia will be waived until the end of the Recovery Movement Control Order (RMCO) period.


Thank you for banking with us.



If you need any assistance, please call our 24-hour Client Care Centre hotline at 1300 888 888 or +603 7711 8888 if you are calling from overseas.

Online Banking and SC Mobile App
For your convenience, you can bank anytime, anywhere through our Online Banking and SC Mobile App. If you do not have an Online Banking account and SC Mobile, please register here.
Please click here for more information on Digital Banking. 
Beware of scams
Please also stay vigilant and beware of email scams, phishing or ransomware attacks that are taking advantage of the COVID-19 situation and note that the Bank will not ask you for your financial information during contact tracing calls.