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Trading Help FAQ

  • Once your account has been created, sign in and click on the same link in the menu on the left. You’ll be linked to SmartStocks instead and you can start trading!

  • In SmartStocks, search for the share in the search button and click on the Buy button to proceed. Select your Order Type, Order Quantity, Order Price and Validity Type. Click Submit to buy your share.

  • In SmartStocks, click on the share in your portfolio and click on the Sell button to proceed. Select your Order Type, Order Quantity, Order Price and Validity Type. Click Submit to sell your share.

  • To fund your foreign market account you’ll have to convert your funds with LiveFX. Click on LiveFX on the menu to the left in the Standard Chartered app to convert into the foreign currency settlement account of your choosing.

  • For Ringgit currency pairs (e.g. USDMYR):
    Weekdays: 8.30am – 5.30pm except public holidays
    Weekends: Saturday 5am – Monday 6am except public holidays

    For non-Ringgit currency pairs (e.g. AUDUSD):
    24/7 except for scheduled maintenance on Saturday 5am – 6am

  • Non-ringgit pairs have no market hours restrictions

  • In the SmartStocks app, click on More, Market Info and in the second tab would be Market News for you to read. Market News are the key news reading for you for the day.

  • In the SmartStocks app, click on More, Market Info and in the third tab would be Active Movers for you to read. Active Movers are the most active shares for the day.

  • Yes, if you have real time quotes enabled all prices are real time snapshots. You can do this by clicking on the real time button in the share page.

  • Market Orders lets you buy and sell a share at the market’s best available price.

  • Limit Orders lets you buy and sell a share at the price of your choosing.

  • In the SmartStocks, your order status will be displayed on the Order tab.

  • As long as your orders are still valid, you can amend your orders in the Order tab. Click on the share you want to amend and click Modify to change your order.

  • As long as your orders are still valid, you can cancel your orders in the Order tab. Click on the share you want to cancel and click Cancel to cancel.

  • A Day Trade order is an order that cancels at the end of the trading day if the order has not been completed yet.

  • A Good Till Date order is an option for you to set the time limit for your order. For Bursa The maximum allowed time you can keep your order open is 14 days.

  • In SmartStocks, click on the Watchlist tab. By clicking on edit on the top right you can add or remove shares you want to keep track of.

  • Price Alerts are alerts for your shares you can set to trigger when it hits the price you have set the alert for. You can access it by clicking on the More tab and clicking on Price Alerts. Click on Add New Alert, select your share and price parameter to create your alert.

  • Purchasing Power is the amount of funds you have available to buy shares with. We calculate it for you in the share’s respective currency.

  • When you click on your order that you have searched for, the top right will tell you if the Market is Mkt Open or Mkt Closed

  • No, you’ll not be able to trade shares from other Brokers. However if you transfer in with us you’ll be able to get full access to all our features and other benefits! Click here (link to Share transfer button/link if possible) to start now.

  • No, you’ll not be able to trade OTC shares.

  • You’ll activate real-time pricing and data with the share you’re currently on. This will give you instant and up to date data

  • Call us at (+60) 3 7718 9898 and our agent will help replenish your real-time quote uses.

  • Reload your page, or clear your cache if required. If there are still issues, contact us at (+60) 3 7718 9898 and our live agent will help you as best we can.

  • Do let us know by calling (+60) 3 7718 9898 , we will try our best to assist you the best way we can.

  • For share transfers watch our tutorial video or follow the step by step process of our digital Share Transfer process:

    1. Sign up to SmartStocks via SCMobile
    2. Access the web version of SmartStocks
    3. Go to account settings and select Share Transfer
    4. Go through the Share Transfer online journey
    5. Once completed you’ll receive a Share Transfer reference number
    6. Let your broker/counterparty know of your share transfer and submit NCBO/CBO forms as per required if transferring Bursa
    7. Done!

  • Please click here to download a copy of the Settlement Account Form

    Guide to fill the Settle Account Form:

    1. Tick on New Account Setup / Maintenance
    2. Fill in your Primary Applicant Details
    3. Provide your Settlement Details accordingly

  • Following the guide to learn how to add more markets:

    1. Log into your iBanking account.
    2. Click Apply and apply for a foreign currency account.
    3. Download the Equity Maintenance form from the form list.
    4. Fill it in and send it to SmartStocks@sc.com
    5. If there are no enquiries, it’ll take up to 5 business days for your market to be added.