Standard Chartered is Best Consumer Digital Bank in Malaysia

Kuala Lumpur, 28 July 2015 – Standard Chartered Bank dominated Global Finance Magazine’s 2015 Best Consumer Digital Bank Awards in Asia, Africa and the Middle East, winning 17 country awards and 6 regional awards, including Best Consumer Digital Bank in Malaysia.

Aaron Loo, Country Head, Retail Banking, Standard Chartered Bank Malaysia said:

“We are delighted to once again clinch the title of Best Consumer Digital Bank in Malaysia after our previous wins in 2010 and 2014. This speaks to our efforts in creating convenience for our clients, so that they have access to banking anytime, anywhere and using whatever channels they prefer.

“We have invested heavily in technology and have been infusing a strong digital service culture among our staff in order to meet the needs of Malaysians, given the high level of adoption of both online and mobile platforms. By being digital by design, our digital processes are end-to-end, so that clients have access to the same, seamless experience and high quality of service across our entire network.”

Standard Chartered was awarded Best Consumer Digital Bank in the following countries:

Asia Pacific Africa & Middle East Europe
Brunei Botswana Jersey
China Ghana
Hong Kong Kenya
Malaysia Nigeria
Nepal Tanzania
Pakistan Uganda
Singapore Zambia
South Korea Zimbabwe
Regional awards – Asia Pacific
Best Online Deposit, Credit and Investment Product Offerings
Best Bill Payment & Presentment
Best in Mobile Banking
Best Mobile Banking App
Regional awards – Africa & the Middle East
Best Web Site Design
Best Information Security Initiatives

Global Finance selected winning banks based on the following criteria: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.

Standard Chartered’s retail banking business serves the banking needs of over 9 million individual and business clients across more than 30 markets in Asia, Africa and the Middle East, through almost 1,200 branches and 5,000 ATMs, as well as digital channels.


Executive Bios

Aaron Loo Country Head, Retail Clients, Malaysia View profile


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