Standard Chartered first bank to launch Video Banking for
Personal and Priority segments
Malaysia and Singapore first to go live; followed by seven other markets by end 2016

Kuala Lumpur, 21 July 2016 – Standard Chartered Bank (“the Bank”) today launched Video Banking — the first bank in Malaysia to offer this service to both Personal Banking and Priority Banking segments. Clients using the Video Banking service will be able to securely interact with banking consultants via video, audio and chat, while enjoying the flexibility and convenience of banking from any location using their laptop.

Malaysia and Singapore are the first two markets to go live, with the video banking consultants serving both markets based at the Bank’s Client Contact Centre in Menara LYL, Petaling Jaya. Clients can access the service from Monday to Friday, 8.30am to 5.30pm with the click of a button on the Bank’s website at

Mahendra Gursahani, Managing Director & Chief Executive Officer, Standard Chartered Bank Malaysia, said:
“Standard Chartered is constantly innovating to bring easy, convenient banking to clients. From the introduction of our Breeze mobile app in 2010 to the launch of the award-winning Retail Workbench in February this year, we have reached another milestone today with the launch of Video Banking. Not only will Video Banking transform the way we deliver client service, but it also provides opportunities to our staff for upskilling and retraining to stay abreast of the latest technologies in the industry.”

Aaron Loo, Country Head, Retail Banking, Standard Chartered Bank Malaysia, said:
Video Banking is digital with a human touch — giving clients the option of self service with the added feature of a specialist who can assist them with their online experience. Now you don’t have to come in to a branch to talk to somebody face-to-face. We are investing in technology that makes banking secure, simple and personal for our clients. This is a positive development for Standard Chartered as well as the banking industry in Malaysia, as we move towards digitisation.”

Video Banking will bring the following benefits to clients:

  • More choice, more convenience: Clients have a secure channel to access live, on-the-spot services through video, audio and web chat, giving them a convenient new way to do their banking.
  • Document-sharing: Banking consultants can share screens with clients while speaking with them. Both consultant and client will also be able to upload and share documents.
  • Access to investment advisor: Priority Clients can have “face-to-face” discussions with investment advisors to explore new wealth management opportunities. This is especially convenient for clients in markets such as Malaysia where branches are spread out geographically.
The service will be rolled out in Bangladesh, China, Hong Kong, India, Taiwan, Kenya and the UAE by end of 2016, reaching five million retail clients across Asia, Africa and the Middle East.

Click here to watch a video on Standard Chartered Video Banking.

Mahendra Gursahani, MD & CEO, Standard Chartered Bank Malaysia (left) and Aaron Loo, Country Head, Retail Banking, Standard Chartered Bank Malaysia (right) officially launching Standard Chartered Video Banking

Aaron Loo, Country Head, Retail Banking, Standard Chartered Bank Malaysia performing a live demo of Standard Chartered Video Banking


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Mahendra Gursahani Managing Director and Chief Executive Officer View profile

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