New School year? No worries

Get access to funds today

With access to up to N20m combined limits on Credit Card and Personal Loan, we've made it easier to meet those financial obligations that come with your child's education

Rates and Fees

With competitive rates on our Credit Card and Personal Loan products, ease the financial burdens by applying today.

Visa Gold Credit Card 3%
Visa Platinum credit card 3%
Personal Loan From 21% bundled

FAQ - Credit Card

Who can get a Credit Card?

a. Salaried customers
b. Customers with fixed deposit
c. Customers with average monthly salary of $12,500 for 12 months
d. Self employed customers

What are the required documents for a Credit Card?

Salaried customers (new to bank)
a. Completed and duly signed application form
b. Copy of a valid international passport/National ID card/Driver’s licence
c. Copy of the staff identity card
d. Three months pay slip
e. Three months bank statement
f. Letter of Undertaking
g. Customer’s signature over a postage stamp
h. Provide details of the referees on the loan reference form and application form
i. One recent passport photograph
j. Important Information Document (IID)


Salaried customers (existing to bank customers)
a. Completed and duly signed application form
b. Copy of the Staff ID card
c. One pay slip within a 60 day vintage
d. Letter of Undertaking
e. Customer’s signature over postage stamp
f. Provide details of the referees on the loan reference form and application form.
g. Important Information Document (IID)


Expatriate Salaried customers (new to bank or existing to bank)
a. Required documentation is same as stated above.
b. A copy of residence/ work permit is required
Salaried PIL customers (existing to bank)
a. Completed and duly signed application form
b. Copy of the Staff ID card
c. The customer’s signature over a postage stamp
d. Provide details of the referees on the loan reference form and application form
e. One recent passport photograph
f. Important Information Document (IID)


Priority and Personal Customer assessed on AUM
a. Duly completed and signed application form
b. Copy of a valid international passport/national identity card/driver’s licence
c. Customer’s signature over a postage stamp
d. Provide details of the referees on the loan reference form and application form
e. One recent passport photograph
f. Important Information Document (IID)

AUM Salaried
a. Duly completed and signed application form
b. Copy of a valid international passport/national identity card/driver’s licence
c. Customer’s signature over a postage stamp
d. Provide details of the referees on the loan reference form and application form
e. One recent passport photograph
f. One payslip with 60 days vintage
g. Important Information Document (IID)
h. Standard request letter for creation of lien
i. Memorandum of General Pledge
j. Letter of set off

AUM self employed
a. Duly completed and signed application form
b. Copy of a valid international passport/national identity card/driver’s licence
c. Customer’s signature over a postage stamp
d. Provide details of the referees on the loan reference form and application form
e. One recent passport photograph
f. Standard request letter for creation of lien
g. Memorandum of General Pledge
h. Letter of set off
i. Borrower’s Basic Fact Sheet
j. Evidence of business registration and Particulars of Directors for self employed customers

What is the maximum Credit Limit available on card?

a. You can get up to NGN 10million depending on your income and other obligations

Does my card expire?

Yes. Your card has 4 years expiry date

How secure is my Credit Card Online?

Additional layer of security called ‘Verified by Visa’ (VbyV) is available for online transactions in addition to your PIN

What are the types of credit cards available?

Gold and Platinum

What is the currency of my credit card?

Your credit card is issued in Naira.

How do I activate my credit card?

a. You will get ‘’One Time Password’’ OTP when your card is approved.
b. Call the contact centre on +234 1 2704611-4 to enable your card for activation. You will be asked a few questions to show you are the actual owner.
c. Use your OTP to access your card on the ATM and change to a convenient 4 digit PIN
d. Ensure you get a displayed message of ‘’PIN CHANGE SUCCESSFUL’’ on The ATM

What is the maximum limit I can get if my Card is cashbacked?

You can get up to 90% of your deposit for local currency and 75% for foreign currency deposit

Can I have additional/supplementary card on my credit card?

One Primary Credit card is issued per customer and a maximum of five (5) supplementary cards can be issued on a primary cardholder’s profile.

What are the repayment terms?

Cardholder can either repay total amount due (TAD) or 1% minimum amount due (MAD) depending on repayment option selected by client at card set-up.

How much repayment is expected monthly?

The due amount is advised on the monthly statement of account which is usually:
• MAD: (1% of Spend + Interest + charges) Or (N5,000) whichever is higher
• TAD: (100% of spend + Interest + charges) Or (N5,000) whichever is higher

Can I pay Cash into my card account?

Yes. You can pay across the counter or by transfer via Internet Banking

What are the consequences of my card going over-limit?

Card will go over-limit due to charges. Penal charge of N3,000 is applied and card is blocked for further transactions. Amount due in the next repayment would be sum of over-limit + due amount.

What are the consequences of not settling monthly dues?

Penal fees of N2,000 is applied on your card account, while interest on the 100% outstanding balance is charged and Card is blocked from further transactions.

What do I do if my card is lost or stolen?

Immediately call our contact centre +234 1 2704611-4 and request that the card be hot listed immediately. You will be asked a few questions to confirm ownership

When do I make monthly repayment on my credit card outstanding?

You are expected to make repayment on or before your credit card payment due date below:

Every Month- Cycle Starts Every month – Cycle Ends Every month -Payment Due Date
5th 5th 25th
10th 10th 30th
15th 15th 5th
31st 31st 20th

What do I do if my card is lost or stolen?

To report a lost or stolen credit card, call + 234.1.2704611-4

What do I do if there have been fraudulent activity on my card or a transaction I don’t recognise?

If you believe you’ve been a victim of credit card fraud please call + 234.1.2704611-4. Lines are open 24 hours a day, 7 days a week.

How do I increase or decrease my limit?

To request a change to your credit limit, please visit any Standard Charted branch or contact your relationship manager or call + 234.1.2704611-4.

FAQ - Personal loan

What are the required documents for a Personal Loan?

The following documents are required for new to Product
• Signed application form
• Bank statements for the last 3 months
• Pay slips for the last 3 months
• Copy of driver's license, international passport, national ID or voter's card
• Copy of company or staff ID card
• Marriage or birth certificate (where applicable)
• Letter of undertaking from employer to domicile your salary with Standard Chartered Bank
• Utility bills or address verification documents
• Important Information Documents (IID)

For Top-up to original loan with same employer – Only Loan application form is required
For Loan amount to original loan amount, but employer has changed - Loan application form, Pay slip, Work ID and Letter of undertaking
For Top-up to a loan amount greater than original amount - Loan application form, Pay slip, Work ID and Letter of undertaking

How much can I borrow?

You can borrow up to NGN 10million depending on the organisation you work for and your income. You will be advised at the time of application.

How long do I have to repay the loan?

You have up to 60 months to repay the loan depending on the organisation you work for and your income. You will be advised at the time of application.

Do I have to receive my salary through your bank to be eligible for the loan?

Yes. We require you to domicile your salaries and allowances with the bank. You will be required to instruct your employer to do so and your employer must confirm this in writing.

How much do I need to earn to qualify for the loan?

In order to qualify, you must earn a minimum of NGN 75,000 if you work for a private organization or a Government agency or parastatals. You must also be a permanent and confirmed employee of the organisation.

If I have a loan running with another bank, can I transfer it to Standard Chartered?

Yes. In order to do this, you will go through the normal application process. In addition, we require a letter from your current banker stating the outstanding balance of your loan that is required to be settled. Standard Chartered Bank will pay this amount directly to the Bank from the proceeds of your new loan.

What is the security or collateral for this loan?

This loan is unsecured. All that we require is for you to receive your salaries and allowances through Standard Chartered Bank throughout the period of the loan. In addition, you are required to take out a mandatory credit insurance policy which will guarantee the repayment of the loan in the event of death or disability.

If I have a loan running, can I Top up if I require additional funds?

Yes. This can be done 9 months from the date you took the initial loan. A good repayment history is also required and we can work with you on this.

Can I pay down the loan before maturity?

Yes. A fee is applicable for early loan liquidation before maturity. You will be advised of the fee at the time of application.

Can I use the loan for any purpose?

Yes. This is an all-purpose loan and can be used for any purpose of your choice

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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