Understanding and responding to your requirements, at home and abroad.

Understanding and responding to your requirements, at home and abroad.

As a Priority Banking customer you are looking for a premium level of service and attention wherever you are. It’s what you can expect from a total banking relationship.

Dedicated Relationship Team

You are looking for world class personalised service. By placing a Dedicated Relationship Team at your service we will ensure that you get the attention and expertise you deserve.

Your Relationship Team comprises of:

  • A skilled and dedicated Relationship Manager who is assigned to manage and oversee your total relationship with the bank
  • A qualified team of product experts who can help you on a wide range of financial requirements such as investments, foreign exchange, insurance, mortgages and business account services
  • Designated service support at the Priority Banking Centres and branches

With our team approach, you can be rest assured that you will always receive the right level of service, expertise and attention in your banking relationship with us.

We understand your need for a faster, simpler and differentiated banking experience - from the way you bank with us to the way you reach us.

Your interactions with us are always facilitated through dedicated banking channels which provide you with the exclusivity that you deserve. These include Priority Banking Centres.

Your transactions and new product applications, ranging from deposits to loans as well as your new relationship account opening process, are both simplified and fast-tracked, freeing you up for the more important things in life.

Your specific requests will always be responded to promptly with answers and solutions from our fully empowered relationship teams at our branches and call centre.

Exclusive Banking Channels

In keeping with the service you deserve, we offer you access to a full range of exclusive and differentiated banking channels.

These include:

  • Exclusive Priority Banking Centres with full service capabilities including meeting rooms that provide discretion and confidentiality
  • Dedicated Priority Banking teller at branches with Priority Banking Centres
  • Internet and Mobile Banking facilities
  • Extended Banking Hours
  • Dedicated Priority Hotline
International Banking Services

Your global connectivity is as important as your global access to funds. Whether you are travelling overseas, settling in a new country or investing abroad, we are able to provide comprehensive solutions to meet your financial needs, onshore and offshore.

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Please be advised that
- Eligibility criteria apply for membership to the Priority Banking program. Your admission to Priority Banking is at our discretion
- Not all products, benefits and services under Priority Banking may be available in all countries and are subject to local regulations. We may vary or withdraw these services at any time.
- You can find out the current services available to you by contacting your Relationship Manager or call +234 1 2772514 or visit our branches or Priority Centres.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.