Security Notice – Issue with fingerprint sensor on some Samsung devices

There have been reports on the fingerprint sensor of some Samsung Galaxy devices where any fingerprint can be used to unlock a fingerprint-protected device. Affected models include Samsung Galaxy S10/S10+, Samsung Galaxy Note 10/10+ and Samsung Galaxy Tab S6.

To prevent any unauthorised access to Standard Chartered Online Banking or SC Mobile, clients using these devices are advised to disable fingerprint protection on their devices and use pattern, PIN, or passwords until a fix has been issued by Samsung.

How to disable fingerprint login for Samsung Devices,

  • Settings > Lock Screen > Screen Lock Type > Toggle off ‘Fingerprints’

How to disable fingerprint login for SC Mobile,

  • Login to SC Mobile> Side Menu > Settings > Fingerprint > Toggle off ‘Enable Fingerprint’




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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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