Understanding and responding to your requirements, at home and abroad.

Understanding and responding to your requirements, at home and abroad.

As a Priority Banking client you are looking for a premium level of service and attention wherever you are. It’s what you can expect from a total banking relationship.

Dedicated Team of Experts

When you become a Priority Banking client, a dedicated and skilled Relationship Manager is assigned to manage your interests and oversee your total financial relationship with the Bank.

Your Relationship Team comprises of:

  • A skilled and dedicated Relationship Manager who is assigned to manage and oversee your total relationship with the bank
  • A qualified team of product experts who can help you on a wide range of financial requirements such as investments, foreign exchange, insurance, mortgages and business account services
  • Designated service support at the Priority Banking Centres and branches

With our team approach, you can rest assured that you will always receive the right level of service, expertise and attention in your banking relationship with us.

Ask Once and It's Done Service

As our Priority Banking client, we understand your need for a faster, simpler and differentiated banking experience. From the way you bank with us, to the way you reach us.

Here are some examples of how we serve you:

  • Your interactions with us will always be facilitated through dedicated banking channels that provide you the exclusivity that you deserve. These include Priority Banking centres and exclusive teller queues .
  • Dedicated Priority Banking teller at branches with Priority Banking Centres
  • Your specific requests will always be responded to promptly with solutions from our highly empowered relationship teams at our branches and Priority centres
  • Your transactions and new product applications, be they deposit accounts, credit card, property loans or auto loans are both simplified and fast-tracked for your convenience

Our promise is to ensure that we resolve your requests and meet your requirement in the shortest possible time, keeping you fully informed in the process.

As a Priority Banking client, you only need to ask us once and we will ensure that it gets done.

Exclusive Banking Channels

In keeping with the service that you deserve, we offer you access to a full range of exclusive and differentiated banking channels which include:

  • Exclusive Priority Banking Centres with full banking service capabilities that provide discretion and confidentiality to consult with your relationship team.
  • Dedicated Priority Banking teller queues at our Priority Centres and flagship branches.
  • Online banking services offering you hassle free access to your accounts anytime, anywhere
  • Updated bank account and Credit Card information via SMS banking
  • 24 Hr ATM access from our 22 ATMs located at different parts of Nepal.
  • Get instant access to the Bank 24X7 by simply dialing our dedicated telephone number +977 1 4781800

This simple yet effective time saving measures help you complete your banking transactions faster and with the level of comfort that you are accustomed to.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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