Understanding and responding to your requirements, at home and abroad

Understanding and responding to your requirements, at home and abroad

By placing an experienced team of managers and specialists at your service along with exclusive and differentiated banking channels, we are committed to delivering an exquisite level of service and attention wherever you are.

It's what you can expect from a total banking relationship.

Dedicated Relationship Team

When you become a Priority Banking client, a dedicated and skilled Relationship Manager is assigned to manage your interests and oversee your total financial relationship with the Bank.

Your Relationship Manager is supported by a highly experienced team of customer service managers and product experts who can help you on a wide range of financial needs such as investments, foreign exchange, insurance, mortgage and other services.

With our team's approach, you can be assured of always receiving a high level of service, expertise and attention in your banking relationship with us.

'Ask once and it's done' service

As our Priority Banking client, we understand your need for a faster, simpler and differentiated banking experience. From the way you bank with us to the way you reach us, your interactions with us are always facilitated through dedicated banking channels which provide you with the exclusivity that you deserve. These include Priority Banking Centres, exclusive tellers and a dedicated call centre.

Your transactions and new product applications ranging from deposits to credit card, auto finance and mortgage solutions are simplified and fast tracked, giving you time for more important things in life.

As a Priority Banking client, all you need to do is ask us once and we will ensure that it gets done*

* Subject to positive credit checks and approvals as per bank's policy.

Exclusive Banking Channels

In keeping with the service that you deserve, we offer you access to a full range of exclusive and differentiated banking channels which include:

  • Exclusive Priority Banking Centres with full banking service capabilities that provide discretion and confidentiality to consult with your relationship team
  • Dedicated Priority Banking teller queues at our Priority Centres and flagship branches
  • Special Priority Banking helpline number 111-722-723 with access to experienced phone bankers
  • Online banking services offering you hassle free access to your accounts anytime, anywhere
  • Updated bank account and Credit Card information via SMS banking

These simple yet effective time saving measures help you complete your banking transactions faster and with the level of comfort that you are accustomed to.

Back to Top

Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Compliants relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.