Here are the answers to some of the questions about Standard Chartered Bank and Online Services. For more information, get in touch with your Private Banker.
Global Link is a service that allows Standard Chartered Private Bank clients who also have Retail Banking accounts with the Bank to access their Online Banking Accounts through Portfolio View. This is a view-only service. You may login to the designated country's Online Banking website to make payments or fund transfers.
This new online service will allow Private Bank's clients who hold Standard Chartered accounts in multiple countries to view their consolidated accounts balances at a single Banking site, 24/7 anytime, anywhere.
This service is free and is available to all those Private Bank clients that have booked in Singapore, UK and Geneva and who have access to Portfolio View. Global Link feature is not currently available to Hong Kong booked clients.
Accounts in the following countries are available for linking and viewing: Singapore, Malaysia, India, United Arab Emirates (UAE), Pakistan, Thailand, China, Indonesia, Bahrain, Bangladesh, Vietnam, Philippines, Sri Lanka, Nigeria, Kenya, Ghana, Botswana, Zambia and Brunei.
Besides the ability to view account balances across the linked accounts, other features available through Global Link include:
To access Global Link, please login to Portfolio View and select ”Global Link” on the left navigation menu to access this service. You will see option to View Accounts, Add Accounts, Delete Accounts and Sort Account Order under Global Link. You will be required to enter the designated country's Online Banking Username and password to add the designated country to link the accounts.
In order to view the Standard Chartered accounts of other designated countries, follow the steps below:
Yes. You can currently link up to a maximum of 5 countries to Global Link.
No. You only need to enter your Username and Password of the designated country once for authentication. Once the accounts are successfully linked, you need not re-enter your Username and Password. However, if you change your Username and Password of the destination country, you will need to re-link your account again.
You will need to contact the Phone Banking team or branch of the designated country to request for a re-registration of your online Username and Password.
To delete accounts, you will need to select “Delete Accounts” option under “Global Link” in navigation. Simply select the countries that you wish to unsubscribe/ delete from the list. Confirm selection. The accounts will stop appearing in “View Accounts”.
You may have keyed in the wrong Username and/or Password. Please login using the same Online Banking Username and Password in the normal login page of the selected country. If you are successful and are sure that you are using the same Username and Password to add your Global Link country, then please contact Phone Banking team or the branch of the designated country for assistance. I encountered an error message when I have exceeded the maximum number of tries on my Username and Password
Your Online Banking access in the destination country may be locked if you have entered an invalid Username and Password more than three times. Please contact the Phone Banking team or branch in the destination country to request for a re-registration of your Online Banking access.
You may have already added five countries to Global Link and are trying to add a sixth country. Please delete one country as a maximum of five countries can be added in Global Link.
You will need to request a new registration or re-registration of your Online Banking access in the destination country. Please contact the Phone Banking team or branch of the destination country.
No, Global Link is a view-only service in Portfolio View. Should you need to make any payments, please login to the designation country's Online Banking website by selecting “Click here to Login” next to the respective country in “View Accounts”.
You may contact the Phone Banking team of the designated country. Alternatively you may contact your Private Banker for further assistance.
Please contact the Phone Banking team of the designated country for escalation and change your Online Banking password immediately.
October 2nd 2014
The Shellshock (or Bash Bug) vulnerability has recently been discovered by IT security researchers. This vulnerability could allow an attacker to gain control over an affected machine, access confidential information and perform unauthorised activities. The Bank has carried out investigations and found no vulnerability in our systems. We will continue to monitor our systems and the external environment to take necessary action if a threat is detected