Frequently asked questions

Online services

Here are the answers to some of the questions about Standard Chartered Bank and Online Services. For more information, get in touch with your Private Banker.

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What is Global Link?

Global Link is a service that allows Standard Chartered Private Bank clients who also have Retail Banking accounts with the Bank to access their Online Banking Accounts through Portfolio View. This is a view-only service. You may login to the designated country's Online Banking website to make payments or fund transfers.

What are the benefits of using this service?

This new online service will allow Private Bank's clients who hold Standard Chartered accounts in multiple countries to view their consolidated accounts balances at a single Banking site, 24/7 anytime, anywhere.

Is this service free and open to all Private Bank clients?

This service is free and is available to all those Private Bank clients that have booked in Singapore, UK and Geneva and who have access to Portfolio View. Global Link feature is not currently available to Hong Kong booked clients.

What accounts are available for linking and viewing in Portfolio View?

Accounts in the following countries are available for linking and viewing: Singapore, Malaysia, India, United Arab Emirates (UAE), Pakistan, Thailand, China, Indonesia, Bahrain, Bangladesh, Vietnam, Philippines, Sri Lanka, Nigeria, Kenya, Ghana, Botswana, Zambia and Brunei.

What other features are available under Global Link?

Besides the ability to view account balances across the linked accounts, other features available through Global Link include:

  • Add Accounts – Add a country to link SCB accounts in Global Link
  • Delete Accounts – Delete a country from Global Link
  • Sort Account Order – Determine which country you would like to see first in Global Link
How do I access Global Link?

To access Global Link, please login to Portfolio View and select ”Global Link” on the left navigation menu to access this service. You will see option to View Accounts, Add Accounts, Delete Accounts and Sort Account Order under Global Link. You will be required to enter the designated country's Online Banking Username and password to add the designated country to link the accounts.

How do I link my accounts to be viewed under the Global Link?

In order to view the Standard Chartered accounts of other designated countries, follow the steps below:

  1. You will need to select the “Add Accounts” feature on Global Link to add the country that you wish to link your accounts
  2. Enter the Online Banking Username and Password of the selected country. Read and check the Terms and Conditions. Select “Continue”
  3. Once you have been successfully authenticated, you will be prompted on the acknowledgement page that you have successfully added the country. Select “View accounts” and you will be able to see the accounts that you hold in the designated countries instantly. A notification email will be sent to the inbox of the destination country and to Portfolio View Message Centre (for those that have messaging enabled) to indicate that this account has been added to Global Link
Is there a maximum number of countries that I can add to Global Link?

Yes. You can currently link up to a maximum of 5 countries to Global Link.

Upon signing up for Global Link, do I have to enter my Username and Password of the selected countries every time I view my account?

No. You only need to enter your Username and Password of the designated country once for authentication. Once the accounts are successfully linked, you need not re-enter your Username and Password. However, if you change your Username and Password of the destination country, you will need to re-link your account again.

What if I cannot remember the Online Banking Username and Password for the selected country when trying to add a country to the Global Link?

You will need to contact the Phone Banking team or branch of the designated country to request for a re-registration of your online Username and Password.

How can I unsubscribe / delete my overseas accounts from the Global Link?

To delete accounts, you will need to select “Delete Accounts” option under “Global Link” in navigation. Simply select the countries that you wish to unsubscribe/ delete from the list. Confirm selection. The accounts will stop appearing in “View Accounts”.

What are the potential problems that I may encounter when trying to add a country to the Global Link and what are the steps that I can take?

You may have keyed in the wrong Username and/or Password. Please login using the same Online Banking Username and Password in the normal login page of the selected country. If you are successful and are sure that you are using the same Username and Password to add your Global Link country, then please contact Phone Banking team or the branch of the designated country for assistance. I encountered an error message when I have exceeded the maximum number of tries on my Username and Password

Your Online Banking access in the destination country may be locked if you have entered an invalid Username and Password more than three times. Please contact the Phone Banking team or branch in the destination country to request for a re-registration of your Online Banking access.

I encountered an error message that I have reached the maximum number of countries to be added.

You may have already added five countries to Global Link and are trying to add a sixth country. Please delete one country as a maximum of five countries can be added in Global Link.

I wish to add a country to Global Link but have forgotten my Online Banking Username and password in my destination country OR never had Online Banking access in my destination country.

You will need to request a new registration or re-registration of your Online Banking access in the destination country. Please contact the Phone Banking team or branch of the destination country.

Besides viewing my overseas account in Global Link, can I make a transfer to my Standard Chartered accounts in other countries that I have added?

No, Global Link is a view-only service in Portfolio View. Should you need to make any payments, please login to the designation country's Online Banking website by selecting “Click here to Login” next to the respective country in “View Accounts”.

Who should I contact if I am facing problems with the Global Link?

You may contact the Phone Banking team of the designated country. Alternatively you may contact your Private Banker for further assistance.

What should I do if I received a notification that my account was added to a Global Link but I am unaware of it?

Please contact the Phone Banking team of the designated country for escalation and change your Online Banking password immediately.



October 2nd 2014

The Shellshock (or Bash Bug) vulnerability has recently been discovered by IT security researchers. This vulnerability could allow an attacker to gain control over an affected machine, access confidential information and perform unauthorised activities. The Bank has carried out investigations and found no vulnerability in our systems. We will continue to monitor our systems and the external environment to take necessary action if a threat is detected