User guide in your location
English
 

Support

FAQ

1 What’s New
What’s new in Straight2Bank NextGen as compared to the existing Straight2Bank?

Straight2Bank NextGen is the latest update of corporate online banking platform by Standard Chartered. The new platform is equipped with a highly intuitive user interface which promotes greater usability and enhanced user experience.

One of the distinct features in Straight2Bank NextGen is the customisation feature which enables client to personalise the financial and transaction cards on dashboards and schedule generation of reports with auto-delivery to a user’s mailbox.

There is an inbuilt intelligence in Straight2Bank NextGen which features greater contextual insights throughout user transaction journey and moment-based priority tasks notification based on user profiles and urgency of payment.

What are the benefits of Straight2Bank NextGen platform?
  1. Enhance visibility and control

    Dashboard - brand new feature provides comprehensive snapshot of client financial relationship, accounts and transaction details, empowering clients to make fully-informed decisions.

  2. Drive efficiency and productivity

    Optimized user journey and intuitive of human centric user interface design helps to achieve higher efficiency of users’ activities and increased client productivity.

  3. Elevate business acumen

    Straight2Bank NextGen delivers relevant contextual guidance information and on-demand data and business insights ensuring client always stay up to date with their transaction status and financial information.

What are the features and capabilities available in Straight2Bank NextGen?

Straight2Bank NextGen offers the following -

Features Capabilities
Dashboard Customise dashboard view by choosing cards from the card library.

Some cards include the following –

  • Priority Tasks
  • Individual Messages
  • Pending Tasks
  • Key Account Balances
  • Quick Balances
  • Transaction Status
  • Quick Payment
  • Real time Limit and Utilisation for Trade
  • Upfront Indicative Financing Rates for Trade
Payments
  • Domestic Payments
  • X-border Payments
  • Transactional FX (SARFQ, contracts, bank rate)
  • Virtual Accounts
  • Payment Templates
  • Batching of payments
  • Documentation upload and Bulk Import
  • Payee creation and maintenance
  • Custom file formats
Payees
  • Create & Approve Payee
  • Virtual Accounts
Trade
  • Bulk Upload of Invoice creation, amendment and approval
  • Quick Creation of Invoices and Invoice Templates
  • Registration of Unrestricted Trading Partners
  • Automatic and Manual Financing of Export and Import Invoices
  • Finance Request creation, amendment and approval
  • Settlement and Extension of Financed Transactions
  • Proforma Invoice Financing
Client Self Administration
  • User management
  • Token Management
  • Profile management
FX Hedge
  • FX Hedge booking and execution
  • Affirmation and Confirmation
  • Document Submission and Processing of Proof of Underlying
  • Receipt and Payments
Reports
  • Standard Reports
  • Editable Reports
  • Subscribe, Preview, Enrich, Schedule Reports
  • Export Reports in PDF & CSV format
Alerts
  • Standard Alerts
  • Custom Alerts
  • Delivered via email, SMS or the Message Centre
Devices Supported on IOS & Android Tablets and mobile devices
2 Migration
Why do I need to migrate to the new platform?

Straight2Bank NextGen is the latest corporate online banking platform offered by Standard Chartered, building on product richness in existing Straight2Bank.

Straight2Bank NextGen aspires to become the single digital platform - offering clients touch points on all Standard Chartered's products and services. The objective is to further empower client access on a market differentiated and client-centric platform, which will lay a strong foundation to support our client’s future growth.

What is the migration selection criterion and can I choose to opt-out or defer the migration?

The migration will adopt a phased approach and clients are screened for suitability for migration, based on their existing profiles & functional requirements as compared to the existing capabilities available in Straight2Bank NextGen.

There is no option to opt-out of the migration as all clients will be required to migrate onto the new platform to ensure clients benefit from the continued development of new product features and security enhancements in Straight2Bank NextGen.

Can users keep their existing Straight2Bank access and at the same time access Straight2Bank NextGen?

No. Migrated users can only login to the new Straight2Bank NextGen. Access to the existing Straight2Bank will be discontinued after migration.

What will happen to user’s existing transaction details & user profiles in the existing Straight2Bank?

All client data on access profile, company setup, preferences and in-flight transaction will be migrated to Straight2Bank NextGen 2 weeks before the cut-over date.

If you encounter any changes to access privileges or missing data, please contact our colleagues at your usual contact center hotline.

Will I still have access to historic user activity and audit info? Would this information be migrated as I would require to provide 12 months history of audit.

We would recommend clients download a copy of user activity and audit information prior to Straight2Bank migration, or alternatively you could contact the customer support hotline to request your user activity report.

Historical account and payment transaction details up to 90 days will be migrated and available in Straight2Bank NextGen. However, there will be a new report format as the reporting function has been further enhanced in Striaght2Bank NextGen.

Will all the payment templates be migrated regardless of the template status (incomplete, pending approval and approved)?

No. Only completed and approved payment templates will be migrated to Straight2Bank NextGen.

Can we make changes to the system before migration as we would like to update our user list, signatories and approval matrix?

Yes. You can still perform the change request up to 1 week prior to migration. However, it is recommended to avoid making any changes to the user list, signatories and approval matrix during the migration period.

Will Straight2Bank become inaccessible during the migration period? How long the blackout period would be?

Client migration activities will only be carried out on Saturdays. During the migration window period, the existing Straight2Bank will be inaccessible. Clients will be advised of the migration period as appropriate prior to actual migration date.

Can a client with multiple accounts/ companies in different territories be migrated to Straight2Bank NextGen at the same time?

As the migration will be conducted on a phased approach which is dependent on the rollout timing for your country and the functional requirements of the client, a client with multiple accounts/companies in different territories may not have all their accounts migrated to Straight2Bank NextGen at the same time.

3 Access to Straight2Bank NextGen
Why do I need to start using VASCO token for login to Straight2Bank NextGen?

VASCO token login uses two-factor authentication (2FA) where it provides a more secured login method to identify the user by utilizing a combination of what you have (VASCO token) and what you know (token pin).

This will in turn generate the 2FA password required for Straight2Bank NextGen login. Alternatively, you can use Mobile Token if this capability is available to your country/market.

If I am already using VASCO token for login, can I continue to use my existing token for Straight2Bank NextGen?

Yes. The existing token you used to login to existing Straight2Bank will work in Straight2Bank NextGen together with the rest of your login credentials. (i.e. User ID and Group ID).

However, once you are migrated to Straigh2Bank NextGen, your access to existing Straight2Bank will be discontinued.

What are the system requirements (browser, operating system, devices) for using Straight2Bank NextGen?

Straight2Bank NextGen works seamlessly on desktop modern browser and across most mobile devices.

The detail recommended system requirement is available at the following link:-

https://s2b.standardchartered.com/s2b/global/corporate/login/v1.0/login.html
Will you be notifying the rest of the users in my company of this migration?

Yes. All the users registered on existing Straight2Bank will be notified by Standard Chartered prior to migration.

In the migration email sent to users, details of migration, including the go-live dates and the recommendation actions prior to migration will be included for your reference.

4 Support and Training
Where can I obtain more information and user guides on Straight2Bank NextGen?

You can access such information in the Straight2Bank NextGen Support Centre below.

https://www.sc.com/s2b/support/

After migrating to Straight2Bank NextGen, you can also access the Support Centre by clicking ‘Need Help?’ after logging into the platform.

support-nextgen

If I have additional queries and concerns on using Straight2Bank NextGen, who can I contact?

You can reach out to our contact centre colleagues for more information. Contact centre details remain unchanged for our clients. Help and contact info for each country is also available on Straight2Bank NextGen login page.

https://s2b.standardchartered.com/s2b/global/corporate/login/v1.0/login.html
How and where do I provide feedback on Straight2Bank NextGen and its capability?

You can reach out to our contact centre colleagues to provide us feedback. Contact centre details remain the unchanged for our clients. Help and contact info for each country is also available on Straight2Bank NextGen login page.

https://s2b.standardchartered.com/s2b/global/corporate/login/v1.0/login.html