Payment methods and other useful information

Payment methods Things to note
Cheques
  • Write the respective account numbers and amounts that you wish to make payment to for each account on the reverse of your cheque
  • Do not post-date your cheque
  • Ensure that the cheque reaches us at least 2 working days before "Payment Due Date" for processing
Phone Banking
(via our 24-Hour Phone Banking team at 1800 747 7000)
  • Your phone banking PIN is required
Online Banking
  • 24/7 access to Online Banking here
Any Standard Chartered Branch
  • Teller counters
  • Cash Deposit Machines (CDM)
  • Express cheque deposit box
  • Access our branch operating hours and locations here
Interbank GIRO
  • Download a copy of the GIRO form here
  • Payment will be automatically deducted from your designated Singapore Dollar bank account up to 2 working days before the Payment Due Date
AXS
  • Access the list of AXS locations here
S.A.M (For Visa cards only)
  • This service is currently unavailable till further notice.
Other important things to note:
  • For all payment methods, please ensure that payment is made at least 2 working days before "Payment Due Date" for processing.
  • The minimum amount payable for each account is reflected as "Minimum Payment Due" on your statement. To avoid incurring finance charge on an account, you should pay the entire "New Balance" of the account as shown on your statement before the Payment Due Date.
  • Please make payment to each account separately as indicated on your statement. Any credit balance on an account will not be automatically used to offset the outstanding from another account.
  • To avoid incurring any late payment fees, please ensure at least minimum payment is received by the Bank before the due date.
  • If payment is not made in full by the "Payment Due Date" specified on the statement, finance charges will be calculated on a daily basis at effective interest rate of 24.455% p.a. on the outstanding balance from the statement date and on all new transactions from the respective transaction dates in the next statement until the day payment is made in full. With effect from 1 November 2016, EIR: 25.9% per annum (minimum). If payment is not made in full by the due date, finance charges at the revised effective interest rate of 25.9% p.a. will be calculated on a daily basis at 0.071% on the outstanding balance from the statement date and from the respective transaction dates for all new transactions.
  • If your payment due date falls on a non-working day, your due date will be the next working day.

Call Us

Call our hotline for further information.

1800 747 7000 /+65 6747 7000

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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