Important Changes to Customer Terms

With effect from 1 December 2016, our Customer Terms Clause 5.3 and 5.4 will be revised to allow acceptance of certain instructions by email for selected types accounts, products, and segments of customers.

What’s new?

The following is a summary of the changes:

Form of Instructions

5.3 Instructions must be given in writing. However, we may accept instructions by telephone, fax, email or through any electronic banking service. To accept such instructions we may require you to produce certain documents and we will notify you when we agree to accept instructions in such manner from you. You acknowledge that our accepting of instructions by email may be available only for certain types of accounts, products, segments of customers or on an exceptional basis upon your request to us.

You are responsible for ensuring the timeliness, accuracy, adequacy and completeness of all instructions given by you. We will not be liable for any loss or damage as a result of:

  • your instructions to pay or transfer funds being late, inaccurate, inadequate or incomplete; or
  • any third party refusing or delaying to pay or transfer the funds to the account of the intended payee.

5.4 You acknowledge that email is not a completely reliable or secure method of communication. Should you choose to use email to communicate your instructions to us:

  • you shall use the email provided to us and acknowledge that we will not act on any instructions sent by you to us, if such email is not sent from the email provided to us;
  • you accept that all incoming correspondence sent by us at the email provided shall be deemed to have been received by you;
  • you acknowledge that email is not a completely reliable or secure method of communication, and you will not assume receipt by us of any instruction or communication that you send by email to us;
  • you accept that we may, under circumstances determined by us, require from you confirmation or verification of any instructions or communication in such form or manner as we may specify before acting on the same; and
  • we will not be liable for any failure or delay in acting on any of your instructions or communication by email by reason of any breakdown or failure of transmission or electronic equipment or facilities for whatsoever reason, or breakdown of or delay or error in transmission or communication (including without limitation any misdirection of your instructions or communication within the Bank) for any reason, or any cause beyond our control.

However, you must not use email to send us any notice in connection with any of our banking agreements.

When will the changes be effective?

The revised terms will apply from 1 December 2016.

Where do I obtain copies of the revised terms?

You may obtain a copy of our revised Customer Terms on our website at sc.com/sg from 1 December 2016. Alternatively, you may also visit any of our branches or call 1800 747 7000 to request for hard copies of these terms from 1 December 2016.

Who can I call if I have questions on these changes?

If you have any questions on the changes, please call 1800 747 7000 or visit any of our branches.

Disclaimer

This link brings you to a third party Website, over which Standard Chartered Bank (Singapore) Limited has no control ("3rd Party Website"). Use of the 3rd Party Website will be entirely at your own risk, and subject to the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

Standard Chartered Bank (Singapore) Limited makes no warranties, representations or undertakings about and does not endorse, recommend or approve the contents of the 3rd Party Website.

In addition to the terms stated in Standard Chartered Bank (Singapore) Limited's Important Legal Notices, Standard Chartered Bank (Singapore) Limited shall have no responsibility or liability in connection with the content of or the consequences of accessing the 3rd Party Website, including any virus arising from or system failure associated with the 3rd Party Website.

In the event of any inconsistency between the terms herein / the Bank's Important Legal Notices and the terms on the 3rd Party Website, the terms herein / the Bank's Important Legal Notices will prevail.

By clicking "Proceed", you will be confirming that you have read and agreed to the terms herein and in the Bank's Important Legal Notices.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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