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Unlimited Card Pinball Game Terms and Conditions (All prizes are issued and the promotion has ended on 17 October 2018)

1. The Unlimited Card Pinball Game (“Promotion”) is available from 15 August to 30 November 2018 (both dates inclusive) (“Promotion Period”). The Promotion is only open to new principal cardholders of the Unlimited Cashback Credit Cards (“Unlimited Card”) issued by Standard Chartered Bank (Singapore) Limited (“Bank”) during the Promotion Period (collectively, “Eligible Cardholders”). Cardholder who has previously cancelled the Unlimited Card in the last 3 months and reapply as a new Unlimited Cardholder during the Promotion Period will not be eligible for this Promotion. By participating in the Promotion, Eligible Cardholders agree to be bound by these terms and conditions.

2. Unless otherwise stated, the Promotion is not valid with other offers, discounts, rebates, vouchers, privileges or promotions. The Promotion is valid in conjunction with The Standard Chartered and Grab August to December 2018 Promotion (the terms and conditions of which can be found here), the Standard Chartered Caltex 2018 Promotion (the terms and conditions of which can be found here) and The Good Life® 2018 Promotion (the individual merchant and general terms and conditions of which can be found here).

3. Eligible Cardholders whose Cards’ accounts have been suspended, cancelled or terminated for any reason during the Promotion Period and until 30 November 2018 (date inclusive) are not eligible for the Promotion.

Promotion Mechanics
4. To qualify for the Promotion, Eligible Cardholders and/or their supplementary cardholders must, during the Promotion Period, charge a single transaction to the Unlimited Card that is of an amount of S$100 or more. Such single transaction must:
a. be on eligible retail purchases (which excludes the transactions set out in Clause 20 below);
b. have a transaction date at least 7 working days from the date of card activation and falling within the Promotion Period; and
c. be successfully posted to the Unlimited Card account during the Promotion Period,
(each such transaction fulfilling the criteria set out in this Clause 3 hereinafter to be referred to as an “Qualifying Transaction”). Exclusions are set out in Clause 20 below.

5. This Promotion is limited to the first 15,001 Qualifying Transactions (each a “Winning Transaction”) and SMSes will only be sent to the Eligible Cardholders of each Winning Transaction.

6. During the Promotion Period, each Winning Transaction will be randomly assigned a unique URL sent via an SMS by an automated computerised system. If such Qualifying Transaction is a Winning Transaction, an SMS containing the unique URL will be concurrently sent to the Eligible Cardholder’s registered mobile number with the Bank for the Eligible Cardholder to play a pinball game. Upon completing the pinball game, the Prize (as defined below) which the Eligible Cardholder has won will be displayed on the mobile phone screen.

7. Each Eligible Cardholder is eligible for 1 unique URL sent via 1 SMS with every Winning Transaction made.

8. We reserve the right to determine in our sole and absolute discretion whether Eligible Cardholders have met all the requirements of the Promotion. We also reserve the right to make changes to the Winning Transaction criteria for the purposes of the Promotion in our sole and absolute discretion.

Prizes and Prizes Allocation
9. An Eligible Cardholder of each Winning Transaction (“Winning Cardholder”) will win one of the following prizes:
a. S$2 cashback;
b. S$3 cashback;
c. S$5 cashback;
d. S$10 cashback;
e. S$20 cashback;
f. S$50 cashback;
g. S$1,000 cashback; or
h. a trip for 2 to New York City (“New York Trip”),
(each a “Prize” and collectively, “Prizes”.)
For the avoidance of doubt, if an Eligible Cardholder does not receive any Winning Transaction SMS, he/she will not be entitled to any of the Prizes.

10. There will be a total of 15,001 Prizes available to be won for the duration of the Promotion, in the following quantities:

Prize Description Total Quantity
a.   S$2 cashback 4,500
b.   S$3 cashback 7,500
c.   S$5 cashback 2,100
d.   S$10 cashback 600
e.   S$20 cashback 200
f.    S$50 cashback 90
g.   S$1,000 cashback 10
h.   New York Trip 1
Total 15,001

The Promotion is subject to the availability of the Prizes above. For clarity, the availability of the New York Trip will be updated on sc.com.sg/unlimited and Eligible Cardholders has the responsibility to check on the availability prior to participation.

11. The Prizes allocated to the Winning Transactions will be chosen by our computer programme designed specifically for the purpose of the Promotion at 9 Changi Business Park Crescent, Standard Chartered Bank @ Changi 2, Singapore 486005. The computer programme will randomly allocate Prizes to Winning Transactions in real time when a Winning Transaction is made.

12. The random selection and allocation of Prizes to the respective Winning Cardholders of the Winning Transactions will be verified by external auditors. We reserve the discretion to change any of the Prize allocation mechanics without giving prior notice or reason. We may appoint any party as we deem fit as an external auditor for the Prize allocation.

13. All cashback Prizes will be credited to the relevant Winning Cardholders’ Unlimited Card Account by 31 December 2018. SMSes will be sent to the relevant Winning Cardholder’s registered mobile number with the Bank to inform him/her that the Prize amount has been credited to his/her Unlimited Card. The details of the Prize amount will be reflected in the relevant Winning Cardholder’s next Statement of Account.

14. The Winning Cardholder who will receive the New York Trip will receive a notification letter (“Prize Notification Letter”) from the bank sent to his/her registered mailing address with the Bank informing him/her of the relevant trip details by 30 November 2018. Mastercard Asia/Pacific Pte Ltd (“Mastercard”) will be administering the redemption and/or supplying the New York Trip to the Bank. To facilitate the redemption of the New York Trip, you will be required to provide you and your travel companion’s personal data to Mastercard for the fulfilment of the trip. By providing you and your travel companion’s personal details to Mastercard, you understand and agree that Mastercard may collect, use and disclose you and your travel companion’s personal data to their partners/suppliers for the redemption of the New York Trip. All program elements of the New York Trip are subject to change at the discretion of Mastercard. Any dispute relating to or arising from the fulfilment of the trip must be resolved directly with the relevant party such as Mastercard and its partners/suppliers and not with the Bank. You agree and warrant to raise all complaints pertaining to the quality and servicing of the trip directly with Mastercard.

15. The Prizes including any of its components of the New York Trip are not transferable or exchangeable for cash or any other items.

16. The New York Trip must be redeemed or claimed by you by 31 December 2018 or such other date as determined by the Bank. The travel dates for the New York Trip is slated on 22 to 25 January 2019 and Mastercard will not extend the aforesaid period for any reason whatsoever.

17. The Bank is not an agent of Mastercard and makes no representation as to the quality, condition or performance of the New York Trip (or any of its components) and the goods and services provided by them. The acceptance of the New York Trip and enjoyment of the New York Trip is also subject to Mastercard’s terms and conditions. Any dispute about quality or performance of the New York Trip (or any of its components) or the goods and services provided as part of the campaign shall be governed by those terms.

18. You and your travel companion travelling on and enjoying the New York Trip shall be solely responsible for obtaining all necessary travel documentation including, without limitation, passports and visas. All expenses (including, without limitation, taxes, fees, gratuities and other expenses) (“Expenses”) incurred in connection with the aforementioned shall be borne solely by you and your travel companion. Except for the items forming part of the New York Trip (as stated in the Prize Notification Letter) which shall be borne by the Bank and Mastercard, any other Expenses or costs that you and your travel companion incur for and during the New York Trip including, without limitation, insurance including travel insurance, transport and meals shall also be borne solely by you and your travel companion. The Bank and Mastercard shall not be responsible for any consequences, including but not limited to costs incurred, if you and/or your travel companion is unable to travel overseas for the New York Trip, whether by reason of your failure to obtain the necessary visa or otherwise.

19. Except for death or personal injury caused by the negligence of the Bank, the Bank shall not be responsible for, and you and your travel companion agree to release and hold the Bank harmless for, any expenses, loss (whether foreseeable or not), claim or damage that you and/or your travel companion suffered or incurred (whether in common law or equity) arising from or in connection with, directly or indirectly, you and your travel companion’s travel and enjoyment of the New York Trip to the fullest extent permitted by law.

Qualifying Transactions
20. The following transactions charged to the Unlimited Card will not be considered as a Qualifying Transaction for purposes of the Promotion:
a. insurance premiums, including premiums for investment-linked policies, charged to the Unlimited Card;
b. bill payments (examples of bill payment merchants include telecommunications and utilities providers such as Starhub, Singtel and M1, Singapore Power);
c. any payment via AXS network;
d. any payment via SAM network;
e. payments to government agencies which include Land Transport Authority, Housing Development Board, Inland Revenue Authority of Singapore, Public Utilities Board, Immigration & Checkpoints Authority and the Ministry of Manpower;
f. income tax payments;
g. EZ-Link cards transactions;
h. Transit Link transactions;
i. any transactions pertaining to the following Merchant Category Codes:
i. 6211 (Security Brokers/Dealers);
ii. 7399 (Business Services);
iii. 7995 (Gambling/Lotto);
iv. 7996 (Amusement Parks, Carnivals, Circuses, Fortune Tellers);
v. 7998 (Aquariums, Dolphinariums, Zoos and Sea Aquariums);
vi. 8999 (Professional Services);
j. Credit Card Funds transfers to the Unlimited Card, cash advances from the Unlimited Card, purchases via NETS and ongoing instalment payments;
k. any fees and charges (including annual fees, interest charges, cheque processing fees, administrative fees, cash advance fees, finance charges and/or late payment charges and other miscellaneous fees and charges) charged to the Unlimited Card;
l. any amount charged to the Unlimited Card during the Promotion Period that is subsequently cancelled, voided or reversed; and
m. balance owing on the Unlimited Card account from other months.

21. For new retail transactions charged during the Promotion Period to an Unlimited Card which are successfully converted into monthly instalments:
a. at the point of sale by tie up merchants, the monthly instalment amount (and not the total amount charged for that transaction); or
b. at a later date by us, the total amount charged (and not the converted monthly instalment amount),
will be considered to determine if the Eligible Cardholder has made a Qualifying Transaction, provided such transaction fulfils the requirements in Clause 4 above.

22. For non-Singapore dollar Qualifying Transactions charged to the Unlimited Card, the transaction amount authorised in the Eligible Cardholder’s Unlimited Card account (which is inclusive of the exchange rate conversion but exclusive of the overseas transactions fees, if any) will be considered to determine if the Eligible Cardholder has made a Qualifying Transaction.

23. We are not responsible for any failure or delay in the transmission of the transactions by any party including but not limited to acquiring merchants, merchant establishments, or any telecommunication provider.

24. Transactions charged to and posted to the card accounts of all supplementary cards linked to an Unlimited Card will be counted as Qualifying Transactions made by the principal Eligible Cardholder on the relevant principal Unlimited Card for the purposes of the Promotion.

25. The Bank reserves the right to determine in its sole and absolute discretion all matters arising out of or in connection with the Promotion. The Bank’s determination of all matters relating to the Promotion shall be final and conclusive and no correspondence will be entertained.

26. The Bank reserves the right to revise these terms and conditions, modify or withdraw the Promotion at any time without prior notice or reason including terminating, shortening, extending or withdrawing the Promotion and/or substituting the Prize with any other item (which may or may not be of equivalent or similar value), without prior notice or reason.

27. In the event the Bank has determined that an Eligible Cardholder is not eligible to receive the Prize or to participate in the Promotion, or where the Bank has knowledge of subsequent events which would mean that the Eligible Cardholder would not have been entitled to redeem the Prize (including but not limited to where the charges used to meet the relevant minimum spend(s) were reversed or refunded), the Bank reserves the right to claw back the Prize or to deduct its value (or such other amount as it deems fit) from the Eligible Cardholder’s account(s) with the Bank.

28. In the event of any inconsistency between the Unlimited Card Pinball Game Terms and Conditions and any brochures, marketing or promotional materials relating to the Promotion, these Unlimited Card Pinball Game Terms and Conditions shall prevail to the extent of such inconsistency.

29. Please read these terms and conditions together with our Customer Terms and Credit Card Terms and any other product terms that may be applicable in conjunction with the Promotion (collectively “Other Terms”). In the event of any inconsistency between these terms and the Other Terms, these terms prevail only to the extent of such inconsistency.

30. A person who is not a party to these Promotion Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any of these terms and conditions.

31. The Unlimited Card Pinball Game Terms and Conditions are governed by and shall be construed in accordance with the laws of the Republic of Singapore and you agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.

32. All information is correct at the time of publication.