Protect Yourself While Banking Online

Protect and Safeguard your PIN

Do's

  • Your PIN must be kept confidential at all times.
  • Your PIN must be memorised and the PIN advice destroyed.
  • Change your PIN immediately if you suspect that it has been revealed.
  • Change your PIN regularly through the "Personal Update- Change PIN" function available on Standard Chartered Online Banking.
  • Always log off from your online session when you leave your computer unattended, even for a while.
  • Use different PINs for different financial or non-financial web-based services such as emails, online shopping, digital identity and other online subscription services.

Don'ts

  • Do not divulge your PIN to anyone at any point in time.
  • Do not write down your PIN or store it anywhere.
  • Do not use your PIN when others can observe you.
  • Do not use the following in your PIN:
    • Sequential numbers (such as 12345)
    • The same digit more than twice (such as 12322)
    • Recycle your PIN.
  • Do not store your username/PIN in the Internet Explorer browser.
  • Do not use public or Internet cafe computers for online banking.
  • Do not choose a PIN that is easily identifiable such as your username, personal telephone number, birthday or other personal information.
  • Do not disclose your PIN to anyone if you receive unsolicited emails or calls. Please remember Standard Chartered will never contact you directly to ask you to disclose your PIN or all your password information.
If you suspect your PIN has been stolen or exposed, please call our Customer Service Hotline at 1800 747 7000 to terminate the PIN immediately. The Bank will issue you a new username and PIN.

The Importance of Second Factor Authentication (2FA)

Second Factor Authentication (2FA) is an additional layer of security used by the bank to verify customer's online identity. With 2FA, Standard Chartered Online Banking customers are required to provide a unique Additional Logon PIN (ALP) for accessing personal account details and to perform online transactions.

This step is required in addition to the existing Online Banking username and PIN and is in line with recommendations issued by the Monetary Authority of Singapore for all banks to adopt two-factor authentication for better online banking security.

The ALP can be sent to the customer through SMS or from a Security Device (Token) issued by Standard Chartered.

If in the event you have changed your mobile number, lost your mobile phone or your Security Device (Token), please call our Customer Service Hotline at 1800 747 7000 to report the incident.

Bank Safely Online with Standard Chartered

Do's

  • Always check that Standard Chartered Online Banking originates from the Standard Chartered public web site.
  • When banking on the Internet, always check that your session is secure through these two simple indicators:
    • The use of https:// in the URL. Some browsers such as Mozilla Firefox change the colour of the URL window when you are in a secure session.
    • The presence of a digital certificate represented by a padlock or key in the bottom right hand corner. If you double click on this icon it should provide you with information about the organisation with which you have entered in to a secure session.
  • Always log off completely from your Online Banking session. Closing the window in which you performed the transaction may not close the banking session. If your computer is infected with a Trojan, your session may become hijacked and financial transactions could be completed without your knowledge. It is also advisable to disconnect from the Internet if you are not planning to use it.
  • Clear your browser's cache and history after each Online Banking session.
  • Be cautious of unsolicited emails, also known as spam. It is much harder to prove the legitimacy of the organisations behind these emails. In order to reduce the amount of spam you receive, you should be careful about disclosing your email address and consider taking measures to protect yourself.
  • Please remember that Standard Chartered will never contact you directly to ask you to disclose your PIN or all your password information.

Don'ts

  • Never click on a link in an email to take you to a website and enter personal details either in the email or website.
  • Do not disclose any personal information to senders of convincing emails offering you the chance to make some easy money.
  • Do not disclose any personal details or card numbers in any unsolicited emails or calls asking you to do so. This information should be kept secret at all times.
  • Do not disclose your personal information, PIN, password or other details that may compromise your online banking security to anyone.
  • Do not use public or Internet cafe computers to access online banking or perform financial transactions.

Safeguarding Your Computer

Do's

  • Install industry-recommended firewall and virus detection software to protect against hackers, virus attacks and malicious "Trojan Horse" programmes.
  • Update your anti-virus and firewall programmes with security patches or newer versions on a regular basis.
  • Make regular backups of critical data.
  • Consider the use of encryption technology to protect highly sensitive data.
  • Disable the "File and Printer sharing for Microsoft Networks" feature on your PC Operating System. This helps prevent an external party from gaining illegal control or access to your PC. You can refer to your PC vendors or instruction manuals on how to do this.
  • Delete and block junk or chain mails.
  • Disable file sharing ability on your PC if you do not need it. It may allow other computers to access the hard-drive of your computer or sharing files can be used to infect your computer with a virus. Check your operating system and other program help files to learn how to disable file sharing.
  • Educate everyone who uses your computer about basic security.

Don'ts

  • Do not install software or run programs of unknown origin.
  • Do not open email attachments from strangers.

Other Security Practices
  • Check your account(s) and transaction history details regularly.
  • Update us immediately if you change your contact details.
  • Report any unauthorised transactions on your account immediately to our Customer Service Hotline at 1800 747 7000.

Call Us

Call our hotline for further information.

1800 747 7000

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

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Locate Us

Visit the branch that is nearest to you.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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