Online Banking

About the Service
Why should I choose Online Banking?
  • It's so easy to apply. And, it's FREE!
  • It's safe & easy. Using your internet banking ID (Login ID) and internet banking Password, you can now bank with confidence knowing that your transactions remain safe with us. With our simple and intuitive navigational toolbars and buttons, you don't need other instructions or assistance.
  • It's convenient. You can perform Online Banking right from the comfort of your home or office.
  • It's 24 hours. With this service, you can access your Standard Chartered Bank Thailand accounts day or night - there is no need to wait for your monthly statement of account.
  • It's worldwide access. As long as you can access the Internet, you can access your Standard Chartered accounts, anywhere in the world.
  • No special software required. You don't need to purchase any special software. As long as you have a personal computer (PC) with the minimum configuration, you are ready to start. Please check the minimum browser requirement.
  • Wide range of service. Our wide range of on-line banking services will help you to better manage your finance. Moreover, we will progressively add more new services for your convenience.
What is Online Banking?

Online Banking is a simple, hassle-free and secure internet banking service available to all Standard Chartered Bank Thailand customers.

Do I have to pay for using this service / Is there an extra charge for this service?

There is no extra charge for using this service. However, normal product fees and charges continue to apply.

Is this service available 24 hours?

Yes. This service is available 24 hours a day, 7 days a week. 

However, we periodically conduct maintenance on our servers to ensure maximum efficiency. During these times, Standard Chartered Online Banking may be temporarily unavailable. For more detail. Please read our Schedule Maintenance.

Can I access the service from overseas?

Yes, the Standard Chartered products and services are available from overseas except from Cuba, North Korea, Iran, Sudan, and Syria. You will also require access to the Internet with the recommended Internet browser

Security
How secure is this service / How safe is my personal information going through the service / What security measures are being used by the service?

This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large scale online merchants, banks and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.

What is encryption and how is it used to protect my information?

Encryption is a method of scrambling your information to protect its transmission across the Internet. Encryption transforms data into an unreadable form and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.

How do I activate Secure Socket Layer (SSL) Version 3.0?

If you are using Netscape Communicator 4.7x,

  1. Click on [Communicator]
  2. Select [Tools] follow by [Security Info]
  3. Click on [Navigator]
  4. Check [Enable SSL (Secure Sockets Layer) v3]
  5. Click on [OK]

If you are using Internet Explorer 5.x,

  1. Click on [Tools]
  2. Select [Internet Options]
  3. Select [Advanced] Tab
  4. Scroll down to [Security]
  5. Check [Use SSL 3.0]
  6. Click on [OK]
What are cookies and how are they used for this service?

A cookie is information that a website puts on your hard disk so that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user's own computer. We do not use cookies for this service.

What precautions should I take for this online service?

Besides maintaining the confidentiality of your Online Banking ID and Online Banking password, you should take the following precautions:

  • DO NOT reveal your ID and password to anyone, write down or use it where someone else can see.
  • Change your password IMMEDIATELY, using the 'Change of Password' service, if you suspect it has been revealed.
  • DO NOT use easily recognised numbers such as your telephone number etc. as your password.
  • Please type www.standardchartered.co.th on your web address bar every time you access Online Banking.
  • REMEMBER TO LOG OUT of the system and close your browser whenever you leave your computer, even for a short while.
  • Clear your browser's cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC. You should clear it after each session.
  • Always use the latest recommended internet browser so that you are using the most updated security features available.

Call our phone banking immediately if you notice any unusual transactions on your account.

What should I do if I suspect there are unauthorized transactions on my account?

If you suspect there are unauthorized transactions on your account, please report to our Phone Banking. Please provide details such as your name, account number, transaction type, date & time of transaction, description of error and amount involved.

If you suspect they are due to lost/stolen password, please call our phone banking to terminate the password immediately. You may want to take note of your last log-in date and time, as indicated at the Personal Homepage, each time you log-in to the service.

What precautions should I take when using shared/public PCs for this service?

We strongly recommend you not to conduct your Online Banking transactions on such PCs unless you are sure that it is safe to do so. Please clear browser cache after each session so that your account information is removed from such PCs.

How do I safeguard and protect my password?
  • Do not choose a password that is easily identifiable such as your personal telephone number, birthday or other personal information etc. down or use it where someone else can see.
  • Avoid using sequential numbers (such as 123456) or same number more than twice (such as 123226) for your password.
  • Your password must be kept confidential at all times and not be divulged to anyone. Do not reveal your password to anyone.
  • Your password must be memorised and not be recorded anywhere. Do not write down your password or use it where someone can see.
  • Change your password immediately if you suspect it has been revealed.
  • Change your password regularly. You can change your password anytime under 'Personal Update - Change of Password'.
Application For The Service
Who can apply for this service?

To use this service, you must have at least a deposit account, credit card or loan account with Standard Chartered Bank Thailand. Note: The bank reserves the right to determine accounts to be made available on Online Banking.

How do I apply for this service?

For Personal Banking customer:
Click on the Instant Registration in Online Banking and follow the step-by-step guide to create your own Online Banking Login ID and password.

  • If you register using eTAC (SMS Passcode) sent to your mobile number, please contact our call centre at 1595 (local) or +66 (0) 2724 7050 (from overseas) to activate your Online Banking service. Alternatively, our representative will contact you on the next working day to activate your Online Banking service.

For SME Customer:
Please fill in the Online Banking Service Request form and submit at Branch. We will send you Online Banking Password at your mailing address.

Log-in
What is my ID and password for log-in?

They are unique secret words / characters to each user to ensure confidentiality. You need both of them to log-in.

Can I use my ATM PIN or my Phone Banking PIN to log in to Online Banking?

No, your internet banking Login ID and password are unique to this service.

What happens when my ID is invalid / What should I do if I have forgotten my Login ID/password?

Please contact our call centre at 1595 (local) or +66 (0) 2724 7050 (from overseas).

Can I change my password?

Yes, you may change your password, using the 'Change Password' service, anytime to ensure security.

What should I do if I suspect that my password has been stolen or exposed to others?

If you suspect that your password has been stolen or exposed to others, please change your password immediately. Choose 'Personal Update' and change your password online.

Account Information
Can I see a summary of my accounts?

Yes. You can see a summary of your account profile at the Personal Homepage once you have logged-in to Online Banking. Note: The bank reserves the right to determine accounts to be made available on Online Banking.

How far back can I view my transaction history?

You can view your transactional history up to one year for your accounts and the last 3 statements for your credit card account.

What is the use of the Mail Box in the Personal Homepage?

The Mail Box is a feature in our Online Banking that allows you to view any messages that the Bank has sent to you.

Can I use the Mail Box to send email to my friend?

No, the Mail Box is only for communication between you and Standard Chartered Bank Thailand. For security reason, we do not accept any instruction relating to financial transactions through the Mail Box.

Can I delete messages from the Mail Box?

Yes. You can delete messages from the Mail Box.

How long do messages remain in the Mail Box?

All messages will be deleted automatically on weekly intervals.

Funds Transfer
What kind of funds transfer can I do in this service?

You can transfer funds between your own Standard Chartered Bank Thailand accounts, to other pre-registered third-party Standard Chartered Bank Thailand accounts and to other pre-registered third-party Bank accounts.

Do I need to pre-register my accounts before I can use the funds transfer facility?

Yes, you will need to pre-register the third-party accounts before you can make a third-party or an interbank fund transfer.

How do I pre-register my 3rd party Standard Chartered Bank Thailand accounts and other bank's accounts?

You will need to add the third-party Standard Chartered Bank Thailand accounts or other bank's account as beneficiary in 'Add & Maintain Beneficiary' tab of 'Transfers' module.

How long do I need to I have to wait after I have pre-registered the accounts before I can transfer my funds?

Once the account has been successfully registered, you may proceed to transfer fund right away.

When will the funds be available in the receiving account after I do an Immediate Fund Transfer to accounts within Standard Chartered Bank Thailand?

Fund transfer to other Standard Chartered Bank Thailand accounts will take effect right after the transaction.

When will the funds be available in the receiving account after I make an Immediate Funds Transfer to Other Banks' accounts?

When you confirm your instruction on a business day, the fund will be available to the beneficiary within the next working day. However the amount will be debited from your Standard Chartered Bank Thailand account on the same day. It is advisable that you make allowance and pay 1 business day before the due date to cater for any unforeseen delay.

Is there a maximum limit on the amount of funds I can transfer?

For your security, the bank has set the default for your Online Banking fund transfer limit as below:

Online Banking FAQs Table

You can choose to increase or decrease your transfer limit on Online Banking according to your preference. 2 Factor Authentication is required when you increase your transfer limit. On the other hand, no 2 Factor Authentication is required when you decrease your transfer limit.

Payments
What are utility payments?

Utility payment is a service that allows you to make payment to any of our participating billing organisations.

What are the advantages of paying bills online?

Paying bills online saves you the hassle of writing cheque and queuing at the branch.

Who can use this utility payment service?

As long as you have a savings, current account or credit card (for debiting of payment) and the bill reference number, you can use this service to pay your bills.

Who can I pay to?

You can pay bills to any of our participating billing organisations. To find out more, please contact our Call Centre.

How do I know my bill reference number?

Your bill reference number is provided by the billing organisation, and is usually the account / card number printed on your payment / invoice slip. If you are unsure, please kindly check with your respective billing organisation.

How do I add a new Utility organization that I wish to pay?

You will need to add the Utility organisations that you wish to make payments to in 'Maintain Utility Payment' tab of 'Payments' module.

How long will it take for the payment to be received by the Utility organization?

Please allow at least 2 working days from the day of your payment date for the beneficiary to receive your payment. Please pay 2 working days in advance to allow sufficient time for processing.

What happens if there is insufficient fund in my account?

You need to ensure that sufficient fund is available in your account. Should there be insufficient funds in your account, your payment instruction will be rejected.

When should I Set-up Standing Order Transfer instructions?

You need to set-up your Standing Order Transfer instructions at least 2 business days before the required due date.

Can I delete my Set-up Standing Order Instructions?

Yes, you can delete any of your Standing Order instructions one business day before the effective due date. Please contact our Call Centre to effect this request.

Credit Card Services
What are the card services available online?
  • Cards Balance enquiry
  • Card Statement
  • Card Payment
How do I view my credit card transaction history?

You can view your Standard Chartered Credit Card's transaction history for the past three months at any time. All you need to do is click on 'Transaction History' tab under 'Cards' module and select the transaction that you wish to see.

Current transactions: You can view all your transactions recorded after your last month's statement from the Bank on the first page of 'Transaction History' tab.

Last statement: You can view your last 3 statements' transactions by clicking at 'Previous Statement' button.

How do I pay my credit card online?

You can make payment to your Standard Chartered Credit Card bills by clicking on 'Card Payment' tab under 'Card' module and select the card you wish to pay, your debiting account and payment amount.

When will my credit account be updated?

Your credit card account will be updated in the next business day.

System Requirements
What hardware and software do I need for using this service?

Minimum Hardware Requirement:

  • PC with Pentium 166MHz processor or higher
  • 32 MB RAM or higher
  • SVGA or higher resolution monitor, 256 colors minimum, 800 x 600 screen resolution
  • Modem of 56kbps or higher

Minimum Software Requirement

  • Microsoft Windows 95/98/NT/2000 operating system
  • Microsoft Internet Explorer Version 4.01 with Service Pack 2 or above*
  • Netscape Communicator Version 4.6 or above* (Note: Currently Netscape 6.x and 7.x is not supported)
  • Both "Java" and "Java Script" have to be enabled
  • Please ensure the Microsoft Virtual Machine is the default for your browser.

* To make use of the 128-bit SSL encryption and enjoy the highest level of security, we strongly recommend that you upgrade your browser to Internet Explorer version 5.01 and above or Netscape Communicator 4.7 and above (Note: Currently Netscape 6.x and 7.x is not supported).

How do I know the version of the browser that I'm using?

If you are using Netscape Communicator:

  • Click on [Help]
  • Click on [About Communicator...]

    If you are using Internet Explorer
    • Click on [Help]
    • Click on [About Internet Explorer]
    • Click on [OK]
Can I use other operating systems?

We do not recommend the use of any operating system other than those mentioned in Software Requirement.

What display setting should I use for this service?

Our web site is optimised for view with screen resolution of 800 x 600.

I'm a Macintosh user, will I be able to access this service?

We regret to inform you that Macintosh is not currently supported by this service.

Trouble Shooting
What can I do if my Internet Explorer frequently hangs?

You can try upgrading your PC's Java Virtual Machine.

What should I do if I am not able to perform any financial transaction?

Ensure that you are using one of the recommended browsers.

"This program has performed an illegal operation..."

This is commonly known as GPF (General Protection Fault). This is an error that happens at your computer. You have to restart your browser usually. Sometimes you may need to restart your computer. If the problem persists, please consult your computer vendor.

What should I do if I do not get a response after clicking on a hyperlink or icon?

Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay in response after you have clicked something, please wait. Avoid clicking repeatedly on a particular link. Do not click "refresh" or "reload" button as this will terminate your online session and you will have to wait for 15 minutes before you can log in again.

Who can I call if I have any problem or enquiry in using this service?

Please contact our Call Centre. Kindly get note of the error code or message if any, to the customer service officer for investigation.

I get an error message mentioning "JavaScript not enabled". What does it mean?

Due to the requirements of the service, "Java" and "JavaScript" must be enabled in your browsers.

If you are using Netscape Communicator 4.7x,

  1. Click on [Edit]
  2. Select [Preferences]
  3. Choose [Advanced] under [Category]
  4. Check [Enable Java] and [Enable JavaScript]
  5. Click on [OK] & restart the browser

If you are using Internet Explorer 5.x,

  1. Click on [Tools]
  2. Select [Internet Options]
  3. Select [Advanced] Tab
  4. Scroll down to [Microsoft VM]
  5. Check [JIT compiler for virtual machine enabled]
  6. Click on [OK] & restart the browser

Please refer to [HELP] contents if you're using browser of other versions.

How to clear cache?

If you are using Netscape Communicator 4.7x,

  1. Click on [Edit]
  2. Select [Preferences]
  3. Choose [Advanced]
  4. Select [Cache]
  5. Click on [Clear Memory Cache] and [Clear Disk Cache]
  6. Click on [OK] & restart the browser

If you are using Internet Explorer 5.x,

  1. Click on [Tools]
  2. Select [Internet Options]
  3. Select [General] Tab
  4. Click on [Delete Files] under [Temporary Internet Files] section
  5. Check [Delete all off-line content]
  6. Click on [OK] & restart the browser

Please refer to [HELP] contents if you're using browser of other versions.

What do I do if I get a message saying applet not initialized?

This might occur if you have set a Java plug-in to be used as a default Java runtime for your web browser.

Mobile Banking

If I have already registered for Online Banking, do I need to register for Mobile Banking?

No need, you can just log on to Mobile Banking with your Online Banking Login ID and Password.

I would like to use Mobile Banking service, which mobile phone models and service provider do I need?

You will need a mobile phone which supports GPRS, EDGE or 3G function in order to use Mobile Banking service regardless of your service provider.

If I haven't register for Online Banking, can I register for Mobile Banking through my mobile phone?

For security purpose, all registration must be made through Online Banking.

If I would like to use Mobile Banking, but I haven't register for GPRS. What should I do?

You will need to contact your mobile phone service operator (AIS, TRUE, DTAC, Hutch) to register and set up for your GPRS service.

If I have multiple mobile phone numbers, do I need to register all of them?

You can access Mobile Banking from any mobile device or any number. Since Mobile Banking is the web browser application, therefore you can access Mobile Banking from any device without installing any special program or re-registration.

SMS Banking

How can I apply for SMS Banking Service?

You can simply apply for our SMS Banking Service by logging into Online Banking and click 'Apply SMS Banking' or visit our branch or contact our Call Centre at 1595. Note: Our Call Centre could only help you with the registration of SMS Banking Alert Service.

Is there any fee or charges for using SMS Banking?

The Bank does not charge you for SMS Banking registration or alerts. However, you will be charged for the reply on the pull service transaction that you performed.

Does SMS Banking compatible for all types of Mobile Phone? Do I need to change SIM Card or Mobile Operator to use this service?

All Mobile Phones that can send or receive SMS will be compatible with SMS Banking Service. You are not required to change your SIM Card or Mobile Operator to enjoy the convenience of this service.

If I have more than one Mobile Phone Number, can I use SMS Banking service from any mobile phone?

For your security reason, you will be able to use your SMS Banking service from the mobile phone number that you have registered with the bank only. If you would like to change your mobile phone number, please contact our Call Centre at 1595.

What product or account can be used with SMS Banking service?

If you have at least one Savings, Current, Standby Cash or Credit card account, you can apply for SMS Banking service.

Call Us

Call our hotline for further information.

1595

Contact Us

Alternatively, please complete our contact form and we will be in touch as soon as possible.

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Locate Us

Visit the branch that is nearest to you.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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