Understanding and Responding to Your Unique Requirements

Understanding and Responding to Your Unique Requirements

With a dedicated Relationship Manager and an experienced team of specialists, along with exclusive and differentiating banking channels, we deliver a premium level of service and attention, wherever you are.

Dedicated Relationship Team

When you become our Priority Banking customer, a dedicated and skilled Relationship Manager is assigned to manage and oversee your total financial relationship with the Bank.

Your Relationship Manager is ably supported by a qualified and experienced team comprising customer service managers and product experts who can help you on a wide range of financial needs such as investments, foreign exchange, insurance, mortgages and SME banking.

With our team approach, you will be assured of receiving the right level of service, expertise and attention in your banking relationship with us.

Direct Access to Your Privileged Services.

Direct Access to Your Privileged Services.

As our Priority Banking customer, we understand your need for a faster, simpler and differentiated banking experience, from the way you bank with us to the way you reach us.

Whether you are making a deposit or loan payment at our branch locations or through the Priority Banking service hotline, we promise to process your transaction or to solve your queries as soon as we can. Our team will assist you and proactively update you with the latest progress of your request.

Exclusive Banking Channels

In keeping with the service you deserve, we offer you access to a full range of exclusive and differentiated banking channels.

1. Exclusive Priority Banking Centre with full service capabilities including meeting rooms that provides discretion and confidentiality to meet with your Relationship Manager.
2. Dedicated Priority Banking teller queues at most of our branches.
3. Special Priority Banking hotline with access to an experienced phone banker.
4. Internet and Mobile Banking facilities.

International Banking Service

Seamless international banking beyond borders

Your global connectivity is as important as your global access to funds. Whether you are travelling overseas, temporarily residing in a new country or investing abroad, we are able to provide comprehensive solutions to meet your financial needs, onshore and offshore. *1

*1 All benefits and services under Priority Banking are subject to local laws and regulations. Please contact your branch or your relationship manager for more details. Standard Chartered Bank (Taiwan) Limited reserves the right to change or withdraw fee waivers, preferential foreign exchange rate, or other benefits at any time.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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