Cards & ATMS
How much commission is charged if I withdraw from an ATM machine?
The commission levied in the account is TZS 750 per transaction or $0.75 for USD accounts from any Visa enabled ATM within and outside the bank.
When am out of the country can I use my ATM card to access funds from my account?
Yes you can access funds so long as you withdraw from an ATM machine that has a visa logo i.e. it allows visa transactions.
For how long are funds blocked in the account?
Funds are held as blocked funds for 45 days of which they are then unblocked awaiting the merchant claim. If no claim is received within this period, the funds are then released pack as a credit into your account.
Can I use my ATM card to pay for services online?
You may use your platinum, infinite or visa electron card to make payments online. You may also use your ATM card at any Visa Point of Sale terminal to make payments, where the card is physically swiped.
Can I change my pin at the ATM Machine?
Yes it is possible to change your pin at the ATM machine once you select this option.
What should I do if my ATM card expires?
You are required to go to any of our branches and fill in an application for the new card
Is there any charge for a new card, where the card has expired or for replacement?
We do not charge to renew an expired card or replacement of a card which may be due to loss or damage of the card.
What is the procedure to be followed in case of loss of my debit card?
It is important that you report the card loss by calling our call centre number 022 216 4999 so that the card can be stopped immediately. You will then visit any of our branches to apply for a new card. Your card will be ready after 7 working days upon receipt of your application.
Once the card has been stopped, can I reactivate it?
Once the card has been stopped, it cannot be reactivated. You have to apply for a new card.
How long does it take for me to receive my card and pin?
The debit card will be ready within 7working days and you will receive a text message from the bank to notify you on the same. You will have to create your own Pin once you collected your Visa Cards.
I have forgotten the PIN of my debit card. Where can I get another?
Only you know your PIN; we do not have a copy of your PIN. You will have to apply for a new card at your nearest branch.
I want to increase the ATM withdrawal limit on my card. What can I do?
You can go to any of our branches and request for limit amendment form. The new increased limit amendment will take effect after you swipe the ATM Card at any SCB ATM in the country once the limit has been changed.
How do I activate my debit card when I receive it from the branch ?
Simply call our call centre on 022 216 4999 to activate your card. Change your PIN from the default given at any Standard Chartered Bank (T) Limited ATM machines. The letter attached to the Debit Card contains the card activation instructions.
I have exhausted my weekly ATM limit, when can I access funds through the ATM next?
You can access your funds at the ATM after 1 calendar week for TZS a/cs cards e.g. if you have exhausted your limit on a Wednesday, you will be able to access your funds at the ATM on Wednesday the next week and daily limit for USD cards.
* Terms and Conditions apply