Features


Access to more than 14,000 ATMs having logo of Smartlink, Banknet VN, and VNBC for cash withdrawal and balance inquiry with lower fee

Free bill payment transaction at Standard Chartered ATMs

Less International Transaction fee (*)

Smartlink  |  Banknetvn  |  VNBC
List of bank members incorporating the network of Smartlink - Banknet VN - VNBC

Features of ATM Card

At any ATM having logo of Smartlink, Banknet VN, or VNBC:

  • Cash withdrawal (from primary account by default)
  • Balance enquiry
  • PIN change (**)

At any Standard Chartered ATM in Vietnam:

  • Cash withdrawal
  • Balance enquiry
  • Bill Payment (pay bills, top up your mobile, etc)
  • Change PIN
  • Mini account statement for your last 10 transactions
  • Account statement request
  • Cheque book request
  • Fund transfer between accounts (own accounts or 3rd party account at Standard Chartered).
  • Fast cash withdrawal (from primary account by default).

At any Standard Chartered ATM in overseas:

  • Cash withdrawal (from primary account by default)
  • Balance enquiry

Tariff for Usage of ATM Card

A. ATM Card Fee (Amount in VND) ATM card
Card issuance (per card) 100,000 (not included VAT)
Delivery card Within HCM & HN: 30,000
Outside HCM & HN: 40,000
Annual Fee 60,000
Card reissuance/per time 100,000 (not included VAT)
PIN reissuance/per time 30,000
Sales slip retrieval/Charge back Processing Fee 100,000
Wrong dispute/Per time 100,000

B. TRANSACTION FEE AT ATM of STANDARD CHARTERED
Cash withdrawal Free
Balance enquiry Free
Fund transfer (within Standard Chartered accounts) Free
Mini statement Free
Pin change Free
Bill payment Free
Second Cheque book request in a year 10,000 / book
Additional bank statement request 20,000 / Statement

C. TRANSACTION AT ACB’s ATM (in Vietnam)
Cash withdrawal / per transaction 3,300
Balance Enquiry / per transaction 550

D. TRANSACTION FEE AT OTHER BANKS ATM (Domestic and Overseas)
Every domestic transaction Not applicable
Every overseas transaction 3.4% (*)
Every transaction at any ATMs having logo of Smartlink, Banknet VN, or VNBC
Cash withdrawal/ per transaction 3,300
Balance Enquiry/ per transaction 550
PIN change/ per transaction (**) 2,200

E. TRANSACTION FEE at POS
Surcharge on POS-Purchase (both domestic and overseas) Not applicable
POS - Cash withdrawal - domestic Not applicable
POS – Cash withdrawal – overseas Not applicable

(*): ATM card can be used only at ATM of Standard Chartered Bank in Hongkong, Singapore, UAE, Bahrain, Malaysia, China, Philippines, Pakistan and Indonesia.
Every bank (includes Standard Chartered Bank in Overseas) has their own charges which may be charged to the customer separately.

(**) Only applied at some Smartlink member bank's ATM

Note: All bank charges are EXCLUSIVE of 10% VAT except ITEM (C); (D); (E)
Tariff subjects to change from time to time at the sole discretion of Standard Chartered Bank (Vietnam) Limited.

For any query, please call us at (84-8) 3911 0000 or (84-4) 3696 000

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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