Hung King Commemoration Holiday, Online Banking & SMS Banking maintenance notice

Dear Valued Clients,

Thank you for banking with Standard Chartered Bank (Vietnam) Limited.

We will close for public holiday and perform Online Banking and SMS banking system maintenance for better service quality as following schedule:

 

Hung King Commemoration Day

Closing time

Re-opening time

Saturday, April 13th, 2019 – Monday, April 15th, 2019

Tuesday, April 16th, 2019

 

System maintenance schedule

System

From

To

Online Banking

23:00 Saturday,

April 13th, 2019

11:00 Sunday,

April 14th, 2019

SMS Banking

  • Card and ATM networks are at normal service
  • SMS banking service is at normal service, except following services will be unavailable during system maintenance time:
    • SMS Pull Services
    • Customer SMS self-registration via Online Banking
    • SMS Alert services will be delayed and only be delivered after maintenance is completed
  • Online Banking Service:
    • During maintenance windows, Online Banking service will be unavailable
    • For the requests which are not made within maintenance windows, please note the processing schedule for selected services below. Except for these, Online Banking is at normal service.

Request type

Cut-off date

Processing date

Local & Overseas fund transfer

  • All requests scheduled after cut-off time of Friday, April 12th, 2019 to 23:00 Saturday, April 13th, 2019
  • All requests scheduled from 11:00 Sunday, April 14th, 2019 to Monday, April 15th, 2019

Tuesday,

April 16th, 2019

 

  • Request to set up Standing order for SC transfer
  • Request to change information
  • All requests scheduled after 17:30 of Friday, April 12th, 2019 to 23:00 Saturday, April 13th, 2019
  • All requests scheduled from 11:00 Sunday, April 14th, 2019 to Monday, April 15th, 2019

Request to set up Standing order for Credit Card

  • All requests scheduled after 17:00 of Friday, April 12th, 2019 to 23:00 Saturday, April 13th, 2019
  • All requests scheduled from 11:00 Sunday, April 14th, 2019 to Monday, April 15th, 2019

 

  • Credit Card/Personal Loan payment made via Payoo: all repayments made after 17:00 Friday April 12th, 2019 to Monday, April 15th, 2019 will be processed on Tuesday, April 16th, 2019

We are sorry for the inconvenience caused during system maintenance and holiday period.

If you have any concerns or enquiries, please contact our Client Care Centre at +842839110000/ +842436960000.

Thank you and wish you a good holiday!

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