Notice of Core Banking and SMS Banking Maintenance

Dear Valued Clients,

Standard Chartered Bank (Vietnam) Ltd. would like to inform you that we will be conducting Core banking and SMS banking maintenance for better service quality. During outage windows, below services will not be available:

Channel Unavailable services From To

Online Banking and Mobile Banking

Current & savings account related services will be unavailable
00:40 AM, Sunday,
24th June 2018

23:15 PM, Sunday
24th June 2018
1:15 AM, Sunday,
24th June 2018

23:55 PM, Sunday
24th June 2018
SMS Banking SMS Pull Services
Customer self-registration via Online Banking
SMS Alert services will be delayed to the clients and alerts will be delivered after outage windows
00:30 AM, Sunday
24th Jun 2018
02:00 AM, Sunday
24th June 2018

Please note that our credit card & loan information inquiries will still be available via the I-banking channel.
We are sorry for the inconvenience caused.
If you have any concerns or enquiries, please contact our Client Care Centre at (028) 3911 0000 or (024) 3696 0000.
Thank you for banking with us!

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.