Your health and safety is our priority

At Standard Chartered, the health and safety of our clients and colleagues remains our priority.

In view of the Wuhan Coronavirus situation in Vietnam, we have stepped up our precautionary measures, in line with the Ministry of Health guidelines.

We have increased the frequency of sanitisation at our branches every day and will activate temperature screening as required. We have provided masks for all our colleagues, and colleagues who are feeling unwell are also advised to rest and/or work from home. You may see some of our colleagues wearing masks as a precautionary measure, rest assured they are well and ready to serve you.

We have also minimised essential business travel for our colleagues globally. Colleagues who are returning, or have returned within the last 14 days, from mainland China – or who are resident with someone who has recently returned from mainland China – will work from home for 14 days, upon returning to Vietnam.

Visit the Ministry of Health website (www.moh.gov.vn) for the latest updates and developments. We will continue to monitor the situation very closely and respond as appropriate to minimise banking inconvenience.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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