Biometrics Login Service

The easier way to bank, with your biometrics.

The Standard Chartered biometrics login service with your face ID and fingerprint provides faster mobile banking access to your accounts - to move money, pay bills or simply pay any Standard Chartered credit card bill issued anytime, anywhere.

It is a quicker alternative to the username-password combination, which remains available. Logging in to Standard Chartered Mobile Banking app is now so simple, with your face ID or fingerprint as the perfect password


Tap on the fingerprint icon in mobile banking login screen


Activate biometrics login service by logging in with your online banking username and password


Tap “Enable” to continue the registration process


Set up complete!Set up complete! Log in now with your fingerprint Log



1. Do I need to register for SC Biometrics Login Service?

  • Yes, you need to register for this SC Biometrics Login service. If you do not want to use this service you can use the existing login method with your current Online Banking username and password.

2. How to register for Biometrics Login Service?

  • Step 1: Tap on the fingerprint icon in login screen of Mobile Banking app.
  • Step 2: Activate SC Biometrics Login service by logging in with your online banking username and password
  • Step 3: Click "Enable" in the notification
  • Step 4: Once you see the dialog box, place your registered finger at fingerprint scanner in device to complete registration and login using SC Biometrics Login Please note: If you click "Cancel" in the dialog box, registration is cancelled. If you still wish to use SC Biometrics login service, you have to perform the whole process again using your Online Banking User name and password.

3. Can I make transaction using SC Biometrics Login Service?

  • No. You can only use Biometrics Login Service to login your Mobile Banking. For transactions, existing 2FA authentication will be used (eTAC)

4. Can I disable SC Biometrics Login Service?

  • Yes. you can disable this service by using the left menu in SC Mobile app. you can use this feature pre- and post-login, from the left menu.

Security awareness

1. Are there any cases that SC Biometrics Login Services is disabled automatically?

Yes, SC Biometrics Login feature will be disabled immediately when:

  • There is any change to Fingerprint/Face registered in mobile device (e.g. add or delete fingerprint/ face record);
  • There is any change to Online Banking Username and Password;
  • Another user login on to the same device using different Username and Password;
  • Biometrics login attempts consecutive failure

2. If more than one fingerprints are registered on my device, which fingerprint will be used in SC Biometrics Login Service?

  • If more than 1 fingerprints have been registered in your device before you register SC Biometrics Login service, any registered fingerprint can be used for the service

3. What should I do if my device is lost?

  • Your fingerprints data stored in your device is encrypted and will remain protected. However, in case your device is lost or stolen, we recommend that you contact the service provider to deactivate the SIM immediately and inform Standard Chartered immediately

4. What if another user logins to my Biometrics Login Service enabled device?

  • You will be prompted to re-register for the SC Biometrics Login Service for security reason

5. What If I register another fingerprint(s) on my device?

  • You will be prompted to re-register for the Biometrics Login Service for security reason

6. What should I do if my device or operating system in my device does not support SC Biometrics Login Service?

  • In this case, you still can download SC Mobile Banking app but SC Biometrics Login service will not be available. You can login by using your Online banking username and password

Eligible devices

1. What are available devices for SC Biometrics Login service?

  • Apple iOS version 9.0.2 or above
  • Android OS version 6.0 or above
  • Please kindly note that at this stage, Face ID is applicable for iPhone X only

Devices Operating System Version
iPhone 5sIOS9.0.2 & Above
iPhone 6IOS9.0.2 & Above
iPhone 6 PlusIOS9.0.2 & Above
iPhone 7IOS9.0.2 & Above
iPhone 7sIOS9.0.2 & Above
iPhone 8IOS9.0.2 & Above
iPhone 8 PlusIOS9.0.2 & Above
iPhone XIOS9.0.2 & Above
iPad Mini 3IOS9.0.2 & Above
iPad Mini 4IOS9.0.2 & Above
iPad Air 2IOS9.0.2 & Above
iPad Pro 9.7"IOS9.0.2 & Above
Samsung Galaxy S5Android6.0 & Above
Samsung Galaxy S6Android6.0 & Above
Samsung Galaxy S6 EdgeAndroid6.0 & Above
Samsung Galaxy S6 Edge PlusAndroid6.0 & Above
Samsung Galaxy S7 Android6.0 & Above
Samsung Galaxy S7 EdgeAndroid6.0 & Above
Samsung Galaxy S8Android6.0 & Above
Samsung Galaxy S8 PlusAndroid6.0 & Above
Samsung Galaxy A8Android6.0 & Above
Samsung Galaxy A9Android6.0 & Above
Samsung Galaxy Note 4Android6.0 & Above
Samsung Galaxy Note 5Android6.0 & Above
Samsung Galaxy Note 8Android6.0 & Above
Samsung Galaxy Note EdgeAndroid6.0 & Above

Download app now

Standard Chartered MobileBanking app is available in the App Store and Google Play.

Don’t have SC Online Banking access? Apply online now.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.


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