84.8.39110000 / 84.4.36960000
Should you need to know more about our bank information or need any support from us, just think of Standard Chartered Bank Vietnam’s Call Center.
You can expect Fast, Accurate, Convenient and Professional customer service when calling us at 84.8.39110000 or 84.4.36960000.
Call Centre now offers the following services and supports to customers from 8:00 to 20:00 (Monday to Friday). For cancellation request of ATM Card due to ATM card being lost/stolen/captured, Call Center will support customer 24/7.
- All deposit product information such as current account, savings account and other products (Personal loan, Mortgage ...) & services related to individual customers
- Information on ATM and Online Banking, SMS banking facilities
- Balance and transaction enquiries
- Account Opening & Maintenance enquiries
- Other service enquiries such as Telegraphic Transfer, Customer Information Change, Standing Instruction.
- Banking Tariff
- Any ATM card enquiries
- ATM Tariff
- Guidance on how to register and use Online Banking
- Other enquires related to Online Banking
- Guidance on how to register and use SMS Banking
- Other enquires related to SMS Banking
Requests relevant to accounts of individual customers:
- Receive static data change request (updating phone number, mailing address, email address)
Requests relevant to ATM card:
- Cancellation of ATM Card due to card being lost/stolen/captured (24/7 support)
- Receive PIN re-issuance request
- Re- active card due to exceeding PIN try
Requests relevant to Online Banking:
- Activation of Online Banking access
- Termination of Online Banking access
- Maintenance of Online Banking ID
- Transaction Limit Change
Requests relevant to SMS Banking:
- Activation of SMS Banking
- Termination of SMS banking
- Maintenance of SMS banking
Constructive feedbacks and compliments are always welcomed.