Local Sustainability Programmes

Sustainability is integrated into how we do business. It guides everything we do, from the services we provide to our clients, to the way we run our bank and support the local communities in which we live and work.

Our approach focuses on three areas:

  1. Contributing to sustainable economic growth – supporting our clients through our core business of banking
  2. Being a responsible company - managing our business and operations to deliver long-term value for our shareholders and society
  3. Investing in communities - working with our local communities to promote social and economic development

In 2014, we launched our ‘Banking on Africa’ Report - an independent study which measured the role of the bank, and the banking sector more generally, in generating trade, growth and employment in Zambia’s economy. Authored by Professor Ethan Kapstein and Dr René Kim – both globally-renowned academics – the study found that in 2012, Standard Chartered Bank Zambia directly and indirectly:

  • Contributed close to USD1 billion (USD953m) of value to Zambia’s economy, representing approximately 4.6 per cent of the country’s GDP.
  • 147,000 jobs in Zambia were related to the bank’s activities – approximately 2.7 per cent of the country’s labour force. The bank’s own operations support some 6,000 jobs, including over 800 staff directly employed by the bank. The remainder comes from the bank’s local procurement of goods and services, and re-spending on salaries.
  • Supports trade flows in Zambia – 4.1 per cent for imports, and 2.5 per cent for exports.
Living with HIV (LwHIV)

Almost two decades ago, AIDS was wiping out a generation, taking people in the prime of their lives, and stalling economic development. That is why Standard Chartered Bank took decisive action to tackle this challenge head-on; through one of the most powerful tools – HIV education. Standard Chartered’s Living with HIV (LwHIV) in the workplace education programme was launched 15 years ago to raise awareness and reduce the stigma associated with being HIV positive. Our curriculum is now used widely as a blueprint for HIV awareness by other companies and organisations across the country. To commemorate 15 years of the programme, the Bank hosted a special HIV awareness soccer tournament for youth from Matero and Chunga. The event doubled up as an opportunity to send the message of ‘Zero New Infections’ in line with Zambia’s national HIV/AIDS agenda.

Seeing is Believing

Seeing is Belieiving (SiB) is a global collaboration between Standard Chartered Bank and leading international eye care NGOs, to tackle preventable blindness. In 2014, Standard Chartered announced that our ‘Seeing is Believing’ programme had reached a fundraising milestone of US$75 million, progressing towards our target to raise USD100 million by 2020, to bring affordable eye-care in areas of high need.

In Zambia, ‘Seeing is Believing’ was launched in 2009 – first partnering with Sightsavers and then with ORBIS. The bank has a USD2million commitment towards SiB in Zambia (over the period 2009 – 2017) through partnerships with ORBIS, which covers Solwezi and the wider North Western province, and Sightsavers.


Goal is Standard Chartered’s leading education programme that provides financial literacy, life skills and employability training to low-income adolescent girls across its footprint. Since the programme was launched in 2006, it has grown from a small programme in two Delhi slums to an internationally recognised global movement operating in 24 countries, helping over 145,000 young women to date. Globally, the Bank has committed to reach 600,000 girls by 2018 through Goal – a commitment made to the Clinton Global Initiative.

In Zambia, Goal was launched in 2013 as a fully fledged programme. This follows the successful pilot, which ran from 2011 to 2013, reaching over 2,000 Zambian girls country-wide. Our new partnership with Women Win (Nowspar) aims to impart key life skills and financial education to over 10,000 Zambian girls aged 12 – 20 over the period 2014 to 2016.

Scb goal
Standard Chartered employees at a Goal event in Lusaka

Financial Education

In March 2015, Standard Chartered Bank Zambia launched Financial Education for Youths (FE4Y) - a Standard Chartered community programme aimed at building financial capability among the world’s youth. FE4Y targets youth between the ages of 12 to 20 in our communities and covers topics that include borrowing, budgeting, expenditure, income, making financial choices, money basics, products and services, risk/safety/security, saving and investment, starting a business, and tax. The modules under FE4Y are delivered by the Bank’s employee volunteers.

Financial education is a key lever to achieving financial inclusion. External research and our own experience have demonstrated that the lack of financial education is limiting economic opportunities for individuals across our markets.

Women’s Empowerment

Our commitment to Women’s Empowerment has seen Standard Chartered finance and build two houses for two disadvantaged women every year. This is made possible through our Women’s BUILD partnership with Habitat for Humanity.

women empower
Standard Chartered staff at a Women’s BUILD Event in Lusaka

For all these achievements, the Bank relies heavily on participation of our employees through the Bank’s Employee Volunteering (EV) Policy, which entitles staff to three paid leave days per year to volunteer in communities across the country.


Our Global Presence

We've operated for over 150 years in some of the world's fastest-growing markets. We aim to lead the way in Asia, Africa and the Middle East.

Learn about our global business »

Here for good

Here for good is the essence who we are. It's about sticking by our clients and customers through good times and bad, and always trying to do the right thing.

Find out how we are Here for good »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.