Doing the Right Thing
One of our core values at Standard Chartered Bank is to Do the right thing. Each one of us has an important role to play in contributing to a culture of strong ethics, integrity, and transparency which in turn protects the communities that we serve . Globally, countless lives and billions of dollars of public funds have been saved thanks to those who choose to do the right thing by Speaking Up.
At Standard Chartered bank we have created the Speak Up platform so that anyone can raise a concern where they suspect misconduct.
You do not need absolute proof, or proof beyond reasonable doubt of misconduct to raise a concern. A suspicion based on reasonable foundation is sufficient for you to Speak Up. If you’re not sure whether your concern qualifies or not, no problem, you can still Speak Up. If the concern raised is not appropriate to be investigated as a Speak Up then you will be directed to the correct channel to use.
What happens after you raise a Speak Up?
Once you raise a concern through the Speaking Up channel, the process begins with a triage where your concern is assessed to determine whether it should be investigated under the Speaking Up program or outside of it. All Speaking Up disclosures are recorded into a case management system managed by an independent function in the Bank to conduct Speaking Up investigations. The individuals in this team are independent of the allegations, and disclosure details will only be shared with those on a ‘need to know’ basis. Investigations will generally have several phases, including recording disclosures, assessing concerns (fact finding), conducting document reviews, interviews, and reporting. Various functions across the bank are consulted during the investigations process to ensure a comprehensive investigation of any suspicions, these include Group Human Resources / Employee Relations and Subject Matter Experts(SMEs).
Why is this important?
Standard Chartered is committed to maintaining an ethical culture, one of integrity and compliance with the local and international laws, regulations in addition to our Group standards.
Our Speaking Up programme is part of this commitment – providing our clients and other third parties with a secure way to report, in confidence, genuine concerns about known or suspected misconduct.
What is the right thing to do?
You should raise concerns about known or suspected misconduct in the following areas:
- Failure to comply with laws or legal obligations, including committing fraud or other criminal acts
- Miscarriage of justice
- Putting the health and safety of an individual in danger
- Damage to the environment
- Breaches of rules or regulatory requirements
- Failure to comply with codes of conduct, Group, business or country policies and procedures including bribery, corruption and gifts & entertainment.
- Deliberate concealment relating to any of the above
You do not need to have proof of the misconduct to use our Speak Up Channel. If the concern is based on a reasonable foundation, that is enough for us to look into the concern.