Call us

Call our phone banking team hotline for immediate assistance
Personal Banking 0800 22 099 (24-hour)
+962 6 565 8011 (24-hour) if calling from overseas
Priority Banking 0800 22 828 (24-hour)
+962 6 551 9206 (24-hour) if calling from overseas

Service Quality

Service Quality is an independent unit that handles clients complaints; You may contact our Service Quality unit for Retail Clients on +962 6 5508800 Extension 33116/33120, or through email to Feedback.

As for Corporate clients please call us on +962 6 5676733 or through email to:

You may contact our Phone Banking unit on the toll free number 080022099 from inside Jordan and on +962 6 5658011 from outside Jordan

For complaints channels , please Click Here

Please note that the Client shall inform the Bank if his/ her complaint is currently under any lawsuit before the courts, or if the complaint was already covered under a court judgment which is already issued or in the event the Client decides anytime in the future to file a lawsuit.

Contact Us

Contact Us
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Looking for a Branch, ATM Click here

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Alternatively, please complete our contact form and we will be in touch as soon as possible.

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Branch Banking Hours

Our Official working Hours are from Sundays to Thursdays, from 8:30 AM till 3:00 PM

Call Us

Call our 24 hours/day Phone Banking Team for further information.

0800 220 99 Or
+962 6 565 8011

Locate Us

Visit the branch that is nearest to you.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.