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2012

Airport Lounge Access Update: Plaza Premium Lounge (Kuala Lumpur) - Relocation Announcement

Please be informed that the Plaza Premium Lounge at Kuala Lumpur is undergoing a major renovation and hence the access to this lounge has been suspended temporarily. This is to upgrade the lounge with more exclusive facilities and ambiences.

The renovation period is from 3rd May 2012 till 30th June 2012.

During the 2 months of renovation, Plaza Premium Lounge will be relocated to another temporary lounge in the satellite building (in the same terminal). The temporary lounge is next to the Cathay Pacific Airline Lounge. Enclosed is the re-location map for your reference. Direction signage of the temporary lounge will be placed at existing lounge's entrance, airport information counter and the walk way between the existing lounge and the temporary lounge.

Airport Lounge Access Update: Casablanca VIP Salon Lounge

Please be informed that the access and service to the Casablanca VIP Salon Lounge (Morocco) has been temporarily suspended as the lounge is facing a technical issue. A replacement lounge has not been named as yet but will be updated here once finalized or once the services are resumed.

Airport Lounge Access Update: Permanent Closure of the First Class Lounge in Riyadh

Please be informed that the access and service to the Riyadh (Int'l Terminal – Foreign Airlines) First Class Lounge will not be available from the 25th of June 2012. Hence, the last day of operation for the lounge will be 24th June 2012. Our service provider has tied up with a new lounge and the commencement date of the new service will be 25th June 2012. The name of the new lounge is 'Premier Lounge' and is situated at the same terminal.

Airport Lounge Access Update: Vienna Jet and Air Lounge

Please be informed that the access and service to the Vienna Air Lounge and Jet Lounge (Plaza area) has been temporarily suspended as the lounge is facing a technical issue. A replacement lounge has not been named as yet but will be updated here once finalized or once the services are resumed.

Travel Now... Pay Later

Our Travel Now... Pay Later Offer allows Classic, Gold & Platinum Cardholders to book their holiday packages through Orientals Travel Services and pay the total amount over 12 equal instalment payments with ZERO interest.

To reveal the offer, please visit Orientals Travel Services, book your holiday package, sign a simple application form and enjoy your holiday....

For more information about the holiday packages, please contact Orientals Travel Services on (06) 5607609

Offer valid till 1st September 2012

Terms & conditions apply.

Airport Lounge Access Update: Permanent Closure of the Muthoot Plaza Lounge, Trivandrum –India

Please be informed that access and service to the Muthoot Plaza Lounge, Trivandrum - India will not be available from the 16th of August 2012 as a result of the permanent closure of the lounge. Hence, the last day of operation for the lounge will be 15th August 2012.

Our service provider has started looking for an alternate option and will be updated here once finalized.

2011

Change in Airport Lounge – London (Heathrow), United Kingdom

Access & service to the 4Deck Lounge at London, Heathrow (Terminal 4), United Kingdom have been suspended. A replacement lounge has not been named as yet, but will be updated here once finalized.

Applicable to: Master Platinum Credit Cards

Effective Date: 20 April 2011 until further notice

Change in Airport Lounge – Dubai, UAE

Access & services to Marhaba lounges at Dubai Airport (all terminals) are temporarily withdrawn. Dubai Marhaba Lounge is, until further notice, being replaced by the DCA lounge (near gate 108). Customers are requested to directly visit the DCA lounge.

Applicable to: Master Platinum Credit Cards

Effective Date: 20 April 2011 until further notice

Change in Airport Lounge – Mumbai, India

Access & service to the Clipper Lounge at Mumbai Airport (Terminal 1B, Domestic) have been suspended. A replacement lounge has not been named as yet, but will be updated here once finalized.

Applicable to: Platinum Credit Cards

Effective Date: 14 July 2011 until further notice

Airport Lounge Access Update: Alfursan Golden Lounge, Saudi Arabia

The Alfursan Golden Lounge, Saudi Arabia, have restricted lounge access to all Economy Class passengers. Only passengers travelling by Saudi Airlines of Business Class and First Class will have access to this lounge.

Applicable to: Visa Infinite and Visa Platinum Credit Cards

Effective Date: 30 July 2011

Airport Lounge Access Update: Chennai, Mumbai & Kolkata

Access & service to the lounges in Chennai, Kolkata and Mumbai have been temporarily suspended with immediate effect. Replacement lounges have not been named as yet, but will be updated here once finalized or once the services are resumed.

Applicable to: Visa Infinite and Platinum Credit Cards

Effective Date: 1 October 2011

Airport Lounge Access Update: Beirut Cedar Lounge

Access & services to Cedar Lounge at Beirut Airport has been withdrawn. This is being replaced by the LAT Lounge . Customers are requested to directly visit the LAT Lounge.

Applicable to: Visa Infinite and Platinum Credit Cards

Effective Date: 15 October 2011

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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