PRIORITY BANKING SERVICES AND PRIVILEGES

In these terms and conditions, 'you' refers to you, your joint account holder or your authorised person who are Priority Banking customers of Standard Chartered Group. The additional services we provide to you as a Priority Banking customer are governed by these terms and conditions.


1. Membership

1.1 To become a Priority Banking customer, you will have to meet the eligibility criteria and Priority Banking membership admission is at our discretion. The Bank reserves the right to end your Priority Banking membership at any time without giving you a reason but prior notice will be given to you.

1.2 Your Priority Banking membership will be valid for one year from the date you become a Priority Banking member.
The renewal of your Priority Banking membership for each following year is subject to fulfilment of the eligibility criteria and is at our discretion.

1.3 You may end your Priority Banking membership by giving us written notice.

2. Eligibility criteria for Priority Banking

The eligibility criteria for Priority Banking can be found is identified in the Tariff and Charges guide and may change from time to time. You can request for a copy of the above document by contacting your Relationship Manager, via phone banking or visiting our branches.

3. Fees and charges

3.1 Fees and charges may be charged for the provision of selected Priority Banking services. The fees are set out in the Tariff and Charges Guide and may change from time to time subject to prior notification to customer. You can request a copy of the Service and Price Guide or the specific charges for a particular Priority Banking service by contacting your Relationship Manager, via phone banking, visiting our branches or from the Standard Chartered Bank website at www.sc.com/jo

3.2 Priority Banking membership is subject to you meeting our eligibility criteria. If the eligibility criteria are not met, we may at our discretion

    (a) Downgrade any or all of your household members, if any, who were accorded Priority Banking membership by us through the Household
    (b) Cease to or suspend the provision of any Priority Banking Services until you meet the eligibility criteria.

4. Information we disclose

You consent to each member of the Standard Chartered Group, its officers, employees, agents and advisers disclosing information relating to you (including details of the accounts, products or any security) to our head office and any other member of the Standard Chartered Group in any jurisdiction and anyone we consider necessary in order to provide you with Priority Banking services. You consent to us contacting you at the address, email address and phone numbers you have provided to us, to give you information on other products and services that we, or our strategic partners, may offer.

5. Priority Banking Services

Priority Banking Services are available in most countries. Subject to local regulations, we may vary or withdraw the services. You can find out the current services available to you by contacting your Relationship Manager, via phone banking, visiting our branches or from the Standard Chartered Bank website in your country.
We reserve the right not to provide you or cease to provide you with any Priority Banking Services and its accompanying benefits (if any) if you are downgraded from the Priority Banking platform for any reasons whatsoever. We will attempt to notify you as soon as possible if this happens but we do not need to give you any reason for doing this.

5.1 Household recognition

5.1.1 The admission of your family members (being the immediate spouse and children of the primary account holder) to Priority Banking membership is subject to your family members holding eligible accounts with us and you notifying us of their accounts. We may end your family members' Priority Banking membership at any time and will notify you of such.

5.1.2 In the event, where you choose to downgrade voluntarily from the Priority Banking platform, we will not notify your household members.

5.2 Global recognition

5.2.1 Global Recognition is available in selected countries and we will continue to expand the list.

5.2.2 The Bank reserves the right to communicate with the household's primary customer only.

5.3 Preferential foreign currency exchange
Preferential currency exchange rates are only available in countries where we offer preferential foreign exchange rates for local Priority Banking customers.

5.4 Pre-arrival account opening
Applicable only to countries with Standard Chartered Bank presence.
You must provide us with all documents necessary for opening the account overseas and pre-arrival account opening is subject to the laws and regulations of the country in which you wish to open an account.

5.5 Rebate on international fund transfers
This facility is available in participating countries only.
Please contact your Relationship Manager to know the participating countries.

You will either receive a fee rebate within approximately 7 working days of the date of the transaction or we will waive the handling commission and cable charges. However, you will still need to pay the fees imposed by other banks and any other charges and we may charge you for certain international fund transfers i.e. corresponding and beneficiary bank charges (including charges from foreign Standard Chartered entities) may apply and are not included in this. You can find out about any charges by contacting your Relationship Manager, via phone banking, visiting our branches or from the Standard Chartered Bank website in your country.

5.6 Services provided by third parties
From time to time we may introduce you to other Priority Banking privileges and services provided by third parties. Any services provided by third parties are subject to their terms and conditions and we will not be liable for any loss you incur in connection with such services.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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