Call our phone banking team hotline for immediate assistance
PHONE BANKING
254 203 293900 / 254 703 093900
Open SC Mobile, on the Prelogin page you can select ‘Apply for Products’.
You will proceed to the Product Catalogue where you may select products that you wish to apply for. You may apply for both a Savings Account and a Current Account and open it in one easy application. Please note that only existing clients are able to apply for Fixed Deposit, Loan and Credit Card products. So become a SCB Client today and discover the easy ways you can start digital banking.
If you are an Existing Client – you will need to Login, then within the Sign-in Landing page select ‘Main menu’ > ‘Apply for a new Product’. We have a wide range of products including Savings accounts , Current accounts, Digital accounts, Fixed Deposits, Loans and Cards.
Personal Data may be transferred to, or stored at, a location outside of your country of residence, which may not have data protection law. The security of your personal data is important to us. SCB has technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by SCB. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.
Welcome to SC Mobile, you are about to start an amazing banking experience. From the comfort of your home you can open an account, transfer funds or access other services without having to visit a bank branch. Say goodbye to long queues – do your banking anywhere and everywhere
Open an account
With SC Mobile you have the power of banking at your fingertips. Within 15 minutes you can open an account and enjoy all the benefits that come with it. Open a current account or savings account today. Accounts are available in multiple currencies after you first open an account.
Save and Resume
In case you are unable to complete your application in one go, do not worry. You can Save and resume your application anytime.
A complete view of your accounts and transact with ease
SC Mobile allows you to view, move and manage your finances anytime, anywhere, so start banking everywhere. You can transfer funds between SCB accounts, transfers to other local banks or even send funds internationally. You may even top up your airtime on your mobile phone, send money to your mobile money wallet and so much more.
Services at your finger tips
SC Mobile comes with over 70 services available to you. You can use any of these at your convenience without the need to queue up in a bank branch. You can even track the progress of your requests. SC Mobile give you more time to do the things you love and less time worrying about your banking.
Open a current or savings account from SC Mobile.
Complete your application with save and resume.
Track your application.
Quick apply for a new account as an Existing client.
Now you can update your profile details on SC Mobile with ease!
Manage your account, chequebook and debit cards with over 70 services now available.
Start Digital Banking seamlessly from everywhere.
We offer account opening for the following accounts on SC Mobile, refer to our website for our full offering.
Savings Accounts
Safari Savings Account – Earn up to 6.00% p.a.
Current Accounts
Hifadhi Current Account – Everyday banking convenience from your mobile.
Fixed Deposit
Fixed Deposit – helps you grow your savings with guaranteed high returns up to 6.25% or even negotiate more. If you are an existing Client you will be able to either apply on SC Mobile or start a conversation:
Credit cards
Gold Credit card – 5% cashback” every time you spend on fuel, as well as a host of other benefits.
Platinum Credit card – Upsize your rewards, upsize your adventures, access to amazing deals and benefits.
Loans
Personal Loan (Unsecured) – Fast forward your plans with a Personal Loan. Get cash when you need it the most.
Mortgage Loan – Bringing your dream home within reach. Start creating a solid foundation for your home.
Investments
Regular Savings Plan (Wealth builder) – A specially designed product that offers you a disciplined investment strategy by enabling you to commit to invest a fixed, relatively small amount of money on a regular basis into a Mutual Fund or funds of your choice.
Mutual Funds – A wide variety of Mutual Funds from a minimum deposit of USD 1000.
Fixed Income Securities – Select a wide variety of fixed income securities (USD, GBP & AUD) suited for those with medium to long term investment goals.
International Banking – Keeping your money offshore by bringing together our capabilities in Dubai, Hong Kong, Jersey and Singapore.
Foreign Exchange (Fx) – We offer competitive forex exchange rates with the help of our experts in all major currencies.
Insurance
General Insurance – Apply in 3 minutes
Motor Insurance
Home Insurance
Travel Insurance
Life Insurance – One of our agents will be in touch
Educare Life – Planning is good. Our Educare Education Plan helps secure your children’s future today.
Last Respects Plan – helps to ease the pain of loss.
Educare Plus – The only thing on their mind should be their grades, with no waiting periods.
Super Endowment Plus – A wide range of cove, have confidence comes from knowing every box is ticked.
STEP 1 – Download SC Mobile in your Country from the App store and Google Play store. Search ‘SC Mobile Kenya’.
STEP 2 – Apply for a new account by selecting ‘Apply for Products’. You may select both a Savings Account and a Current Account. You will need to be 18 years or older and your National ID.
STEP 3 – Get started on an all-in-one easy application, complete your personal details and upload or capture some documents from your mobile camera. It shouldn’t take you more than 15 minutes and you can save and resume at anytime. Please note you will have within 30 days to submit and manage your application.
STEP 4 – Review, agree to SCB Terms and Conditions and submit your application. Within a short time we will get in touch to ‘Activate your account’.
STEP 5 – If you have any required updates to your application or documents we will send you a notification to update by resubmitting documents on SC Mobile.
STEP 6 – Once all documents and details are approved we will commence ‘Account Activation’. Before your account can be activated to start digital banking, the bank has procedures that authenticates each applicant to verify their identity to protect individuals from identity theft.
After you receive your account number, there are the ways on how we will verify your identity to Activate your account.
STEP 7 – Now that you have been activated, it will be time to Register for SC Mobile and Online Banking.
in using your temporary ID and password, to set up your own unique Login credentials and you can also setup easy login with Touch ID.
STEP 8 – After around 48 hours, our authorised agents will deliver your debit card to you. Once you have received your debit card you may now activate it by setting up your card PIN. After you have logged in, visit ‘Main menu’ and select ‘Service Requests’ > ‘Card Management’ > ‘Debit Card Activation & PIN Set’
STEP 9 – Fund your account. Lastly, we will provide you with reminders and options to fund your account(s). You may Fund Account by signing in and on the ‘Main menu’ select ‘Fund Account’ and follow your preferred options and instructions. For more account information check on the Accounts listing landing page or select an account and look for the ‘More information’ icon.
We look forward to assisting you with digital banking into the future, should you need further assistance please get in touch with our Contact centre. Get help.
Yes with both Mobile Banking and Online you can be banking anywhere and anytime. For further assistance get in touch with our Contact centre, we’re here to help.
Yes you can access this service from anywhere in the world excluding sanctioned countries.
For further assistance get in touch with our contact centre, we’re here to help.
If you underwent Video verification during account activation, visit your nearest branch to complete full ID verification travelling outside the country.
For further assistance get in touch with our Contact centre, we’re here to help.
No you don’t have to pay, it is a FREE service to access SC Mobile and Online Banking.
If you are not receiving your One-Time Password (OTP).Please re-try the service call up to two times and wait a few minutes.Be sure that each new digits match the alphabetical letters sent on each OTP.If you are still experiencing issues,for further assistance get in touch with our Contact centre,we’re here to help.
During an account application we automatically save at the conclusion of each page. Each page will autosave when you progress so that you can resume to the same position when returning.
Your application will be protected by 2FA security before you can access.
Please note you will have 30 days from the date you make the initial application to submit and manage your application, so do try to finish it as quickly as possible.
We might even send you resume reminders so hopefully you can submit without us. For further assistance get in touch with our Contact centre, we’re here to help.
We ask for Contact details so that your address can legally bind to your eStatements and the account. For any bank letters that you may need from time to time, we also request your Mailing address, but if it is the same as your Residence than you can simply select a check-box. If you are having trouble completing Personal details or Contact details please get in touch with our Contact centre, we’re here to help.
For account applications we request Employment details to help us tailor the best outcome for your product, for loan approvals it will help if we have approved company name information. For Tax information, here at the Bank we are mandated to collect your FATCA answers, additional Nationality and Residency status to adhere to Local Central Banking regulations.
For further assistance get in touch with our Contact centre, we’re here to help.
What document size and formats are required?
We accept image formats in JPG, JPEG, GIF, PNG and PDFs.
Our maximum size limit per document is 5MB.
For a tip on reducing the size of your image, try emailing the image to yourself and select a smaller file size, this would now save a smaller image to your phone’s image gallery and you can select it for the upload.
For further assistance get in touch with our Contact centre, we’re here to help.
If you require US Taxation forms, you may download W-8 and W-9 Forms from the US Government department website: https://www.irs.gov
For further assistance get in touch with our Contact centre, we’re here to help.
On the Review page you will need to agree to our General Declaration and also accept all Client Terms and Conditions relating to Account Opening. We also capture an upload of your Signature which can be written with dark pen on paper and uploaded as a mobile phone photo upload.
If you are not receiving your One-Time Password (OTP). Please re-try the service call and wait a few minutes. Be sure that each new digits match the alphabetical letters on each OTP sent. If you are still experiencing issues, for further assistance get in touch with our Contact centre, we’re here to help.
You will have within 30 days to submit and manage your application. If your application has expired, we regret that you will have to start a fresh application and start over.
If, Verification was not legible due to image unclear and/or poor image quality.
Turn off your flash, as it reflects on Identity documents.
Check that your details are in focus and clear to read. Ensure you complete both Front and Back sides.
Ensure the whole document edge is captured.
How to resubmit documents
For further assistance get in touch with our Contact centre, we’re here to help.
If, Your Document has expired or not valid
Please upload a valid document within the accepted valid period. More information can be found when uploading within tooltips for more info.
A Utility bill should be valid within the last 3 months.
A Residence Lease must be within the valid lease period.
A Residence Certificate may not have an expiry date.
Check that your details are in focus and clear to read.
Ensure the whole document edge is captured.
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Contact centre, we’re here to help.
Please upload a document which contains your own name.
Check that your details including full name, date and an address within a valid period are in focus and clear to read.
Ensure the whole document edge is captured.
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Contact centre, we’re here to help.
If, you have to re-submit due to Whole document edge not shown
Ensure that all four edges of the document are captured clearly in your uploaded image.
Turn off your flash.
Check that your details are in focus and clear to read.
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Contact centre, we’re here to help.
To re-submit my National ID or Passport
Please upload the correct document type.
Check that your details are in focus and clear to read.
Ensure you complete both Front and Back sides.
Ensure the whole document edge is captured.
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Contact centre, we’re here to help.
To re-submit my Selfie / Photo ID
Please upload the correct document type.
Turn off your flash.
Hold your National ID or Passport up to your chin so we can see your face, head and shoulders and your ID details clearly on a White Background.
Check that your details are in focus and clear to read.
Ensure the whole document edge is captured.
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Contact centre, we’re here to help.
We require you to upload a clear copy of your Signature. Please sign using a dark pen on a plain white background sheet of paper. Capture a photo of the whole signature with at least 5 cm surrounding margin of clear space. It is also important to sign your name how you will sign to operate your account and if relevant, it will be used to match against cheques so be sure to sign a decent copy of your signature.
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Contact centre, we’re here to help.
If you have received a notification of a technical issue, we recommend to try re-uploading your image tasks again and if you are still experiencing a technical issue please get in touch with our Contact centre by selecting ‘Help’ on the Prelogin home screen of SC Mobile or once signed-in, select ‘Main menu’ > ‘Contact us’.
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Contact centre, we’re here to help.
Before your account can be activated to start digital banking, the bank has procedures that authenticate each applicant to verify their identity to protect individuals from identity theft.
After you receive your account number, there are multiple ways on how we will verify your identity to Activate your account.
For further assistance get in touch with our Contact centre, we’re here to help.
For new to bank clients, after completing Account activation, your debit card will be delivered within 48 hours on a time and location that suits you. Our SCB approved agents will call you before to schedule the delivery.
For existing SCB Clients, after receiving an assigned account number, your debit card will be delivered within 48 hours.
Open SC Mobile, either select ‘Activate debit card’ or proceed to Login. Once signed-in select ‘Main-menu’ and select ‘Service Requests’ > ‘Card Management’ > ‘Debit Card Activation & PIN Set’.
You can also manage your debit card or credit card within ‘Service Requests’ > ‘Card Management’ for the following requests:
For further assistance get in touch with our Contact centre, we’re here to help.
After you activate your account. We will send you an Email with your Temporary ID and an SMS which will contain your temporary Password. Once you have received both you are now ready to Register for SC Mobile where you may create your own login credentials. These same details will also be used to login for Online Banking. Please be aware that you have 30 days to login for the first time to ensure a smooth experience.
How to register
These same new login credentials will also be used to login for Online Banking.
For further assistance get in touch with our Contact centre, we’re here to help.
If you forgot your password, you can reset it online using your Debit Card number and PIN. Open SC Mobile, and select ‘Login’ > ‘Forgot’ and follow your preferred options to reset your password or login. You will need a mobile phone that is registered with the bank and one of the following:
For further assistance get in touch with our Contact centre, we’re here to help.
Keep your password and PIN secure
Your passwords and PIN should:
Be kept confidential and not be divulged to anyone.
Be memorised or use a password manager (A password manager stores ALL of your passwords and other private information in one, convenient location) not recorded anywhere.
Be changed regularly, or when there is any suspicion that it has been compromised or impaired
Not be based on guessable information such as your name, personal telephone number, birthday or other personal information.
Not be stored or retained in your browser.
Not be based on the same details that you use to access other services such as email, other Internet sites/ISPs, ATM PIN, or Phone banking PIN.
For better security, we recommend that your password:
Uses 8-16 alpha-numeric character set consisting of both numbers and letters, lowercase and uppercase, e.g. IcneL9305.
Does not contain 3 or more consecutive identical characters, e.g. ‘aaa’ or ‘111’, etc.
Does not contain 4 or more consecutive characters as part of your password, e.g. ‘1234’ or ‘abcd’, etc.
You can fund your account by the following methods:
You will need your Bank Account Number, it can be found on the Landing page and on your ‘Account details’ page, look out for the ‘Account information’ icon.
See additional FAQs on each method below.
FUND ACCOUNT WITH MOBILE MONEY
Move mobile money to your account via Mpesa
You will need your Bank Account Number, it can be found on your ‘Account details’ page, look out for the ‘Account information’ icon.
Using Mobile Money (Wallet To Bank)
Access your Safaricom menu, then select M-PESA.
Choose Lipa na M-PESA, then Pay Bill.
Enter the Standard Chartered Bank Mpesa Pay bill number, 329329.
Enter your 13 digit Standard Chartered Bank Account number
Next, enter the amount to transfer.
M-PESA asks you for your M-Pesa PIN.
For further assistance get in touch with our Contact centre, we’re here to help.
TRANSFER FROM ANOTHER BANK
You will need to visit your other bank and complete these details:
LOCAL TRANSFER
INTERNATIONAL TRANSFER
PESALINK – Bank to Bank
MPESA
Where can I find my SC Bank account number?
Your SC Bank account number can be found on sign-in ‘Landing page’ or select an account to visit any ‘Account details’ page and look out for the ‘Account information’ icon.
For further assistance get in touch with our Contact centre, we’re here to help.
OVER THE COUNTER DEPOSIT IN-BRANCH
Deposit cash or cheque at any of our branches. or deposit cash at our cash deposit machines, If you are visiting a branch to fund your account, you will need your Government issued ID.
DEPOSIT MONEY AT A CASH DEPOSIT MACHINE
Fund account from a Cash Deposit Machine
Option 1 – Cardless cash deposit
Select ‘Cardless deposit’ (You will need to enter a Bank Account number)
Follow the onscreen instructions.
An advice slip confirming the transaction will be issued for receipt
Option 2 – Debit card deposit
Insert your Debit card and PIN, Select ‘Other’ > ‘Cash deposit’
Follow the onscreen instructions.
An advice slip confirming the transaction will be issued for receipt Locate our Cash Deposit Machines
For further assistance get in touch with our Contact centre, we’re here to help.
Once you Login to SC Mobile, all of your accounts will be displayed including each account number. For further account details you may select an account and look out for the ‘Account information’ icon for more account information.
To Add a Payee
Once you Login to SC Mobile, you can add a Local or an International Payees by selecting the ‘Main menu’ > ‘Transfers’ > ‘Manage Payees’. You can follow the steps required from there to Add a Local Payee or an International Payee and an OTP will be required to confirm the security of the account. If you require a SWIFT code or an IBAN number please obtain from your payees.
To Edit or Remove a Payee
Once you Login to SC Mobile select the ‘Main menu’ > ‘Transfers’ > ‘Manage Payees’. You can follow the steps required from there to Edit or Delete Local or International Payees.
Once you Login to SC Mobile, you can select the ‘Main menu’ > ‘Transfers’. You may select from the following options:
Simply select the Payees who you wish to pay and the enter the various Account ‘From’ and ‘To’ selections. If you are Scheduling a Transfer you may complete a future date for ‘When’ to complete your payments and may edit and delete this from Online Banking. For an International Transfer you require a SWIFT code for SCB please refer to the below FAQ.
Also please be mindful that some transactions to Local and International Payees may require additional info about the payment and clients will have to accept any foreign currency and other related payment fees and charges.
Your transaction history for all accounts held with the bank can be viewed on SC Mobile dating back for up to 90 days. We also send out FREE eStatements to your email so that you have all of your transactional history.
Open SC Mobile and Login, once signed-in select ‘Main-menu’ and select ‘Service Requests’ > ‘Card Management’ to select any of the following card requests:
For further assistance get in touch with our Contact centre, we’re here to help.
If you suspect there are unauthorised transactions on your account, please report this to our Contact Centre. Provide details such as:
If you suspect they are due to lost or stolen password, please call our phone banking to terminate the password immediately. You may want to take note of your last login date and time, as indicated at the Personal Homepage, each time you login to the service.
For further assistance get in touch with our Contact centre, we’re here to help.
Open SC Mobile and Login, once signed-in select ‘Main-menu’ and select ‘Profile Details’ to view your profile, you will need to complete an OTP for your own security.
Our SWIFT code is SCBLKENXXX
You will need to enter it when setting up your payments to receive funds into your SCB account for International payments and some Local payments.
Standard Chartered Notification Hub is an enhancement to your SC Mobile app to enable you to receive push notifications for banking advices. Included as well will be a Notification Centre that will centrally store all your push notifications from Standard Chartered.
You can enable the Standard Chartered Notification Hub from “Settings” at Pre-login or Post-login side bar.
Standard Chartered Notification Hub is an opt-in service. If you have not registered for it, you will continue to receive your registered banking alerts over Online Banking via SMS. Login SC Mobile with your Online Banking Username and Password then you can disable the Standard Chartered Notification Hub from “Settings” at Pre-login or Post-login side bar
The banking alerts that you could subscribe through “SMS Alerts” at Online Banking will send to you via Notification Hub once you have enabled Push Notification at your SC Mobile app. Service alerts such as Bill Payment, Cash Withdrawal, Fund Transfer, account Purchase, Cheque return of banking account(s) and Credit Card payment due date reminder.
The marketing alerts related to our promotions, offers and products will be sent to you via Notification Hub once you have enabled Push Notification in your SC Mobile app.
You will continue to receive your registered banking alerts over Online Banking via SMS.
You will receive that banking alerts over SMS.
iPhone users who have registered for push notifications are suggested to open their Standard Chartered mobile banking app every 30 days as notifications sent when app is not running in the background, Notification Hub will not be able to receive them.