Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/ke and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/ke


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Ke help centre masthead

Have a question? We are always ready to help

Get the answers to your banking needs in the following ways

Digital Services

We offer a wide range of transactions and services for your accounts via Standard Chartered Mobile App and Online Banking. Login today!

      • Quick Apply – Account opening
      • Locate – Branch / ATM’s
      • Help – Personal Banking Hotline & FAQ’s
      • Letter Request – Balance Confirmation
      • Full Account details
      • Additional account opening
      • Update Signature
      • Update Communication preferences
      • Request Statement
      • Uplift fixed deposit
      • Account Closure
      • ATM / Debit cards
        • Debit card Block & Replace
        • Debit card Replace
        • Debit card Activate and PIN set
        • Debit card PIN Reset
      • Credit cards
        • Credit card Block & Replace
        • Credit card Replace
        • Credit card Activate and PIN set
        • Credit card PIN Reset
      • Cheque books
        • Cheque book request
        • Cheque book Stop / Block
        • Confirm a cheque

Talk to us

    • Client Service Lines:

      +254 20 329 3900
      +254 703 093 900

      Address:

      Client Contact Centre, Standard Chartered@Chiromo,
      Level 4, 48 Westland’s Road
      P.O.Box 30003-00100
      Nairobi, Kenya

      Hours of Operation:

      24 Hours a day

      E-mail:

      Ke.Service@sc.com

      Video chat

      Prefer face-to-face interaction? Start a video session with our consultants.

      Audio chat

      On the move? Use our voice chat service to talk to our consultants.

      Text chat

      Prefer to message? Use our live message service to chat with our consultants.

    • Client Service Lines:

      +254 20 329 3393/4
      +254 20 329 3432

      Address:

      Client Service Group Standard Chartered@Chiromo,
      Level 2, 48 Westlands Road
      P.O.Box 30003-00100
      Nairobi, Kenya

      Hours of Operation:

      Mon – Fri, 8.15 am – 5.00 pm
      except for Sat, Sun & bank holidays

      E-mail:

      straight2bank.ke@sc.com

Visit Us

    • – Cash withdrawal

      – Balance inquiry

      – PIN change

      – Cardless cash withdrawal

      – Mini Statements

    • – Cash deposit

      – Cash withdrawal

      – Balance inquiry

      – PIN change

      – Cardless cash withdrawal

      – Mini Statements

Compliments & Complaints

    • Our Service Promise is to put customers first and to provide services that are fast, friendly and accurate tailored to meet your financial aspirations.

      We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we would like to have the opportunity to put things right.

    • Every complaint provides us an opportunity to delight you. You may raise a complaint through any of the channels below.

      • Online: Log your issue on our website by clicking the button below
      • In person:Visit your nearest branch and our dedicated staff will receive and address your complaint
      • Telephone:Call our 24-hour Client Centre where our team of agents are standing by to assist you; +254 20 3293900, +254 703 093 900, +254 732 143 900
      • Video/Chat: Visit sc.com/kewhere you can video call, audio call or chat with our team of agents
      • Email:Send us your complaint on Complaints.Ke@sc.com

      Upon receipt of your complaint, you will receive an acknowledgement via SMS and we will come back to you within 48 hours with a resolution. Due to the nature of some complaints, resolution may take longer than expected. Should we not be able to resolve your issue in 48 hours, we will inform you and communicate the expected closure date.

      When we have resolved your complaint, we will call or write to you to confirm your acceptance of the resolution. You will also receive an SMS confirmation once your issue has been closed.