Hacking related incidents
All customer data that moves between Standard Chartered and our customers are protected with 256-bit encryption.
Phishing is an attempt to acquire sensitive information, often for malicious reasons, using trickery and scams. A phishing attack is initiated with hackers sending fake links / attachments to unsuspecting customers via email / text / social media or other platforms. Once clicked, hackers are able to gain access to users’ systems and steal user’s confidential banking data.
Tips on how to protect yourself against Phishing:
You receive a suspicious email:
- Treat all unsolicited emails, SMS / requests online with caution.
- Verify if the sender is legitimate.
- Check the hyperlinks sent by hovering your mouse cursor over.
- Do not give in to any requests for personal information. Check first with the relevant bank branch.
Do note: Standard Chartered will never ask you for customer confidential information (for example, passwords or transaction details) via email. Treat all requests with extreme caution and check with your relevant bank branch first.
Voice Phishing / Vishing
The telephone equivalent of phishing is known as voice phishing or is sometimes referred to as “vishing”. In a vishing attack, cyber criminals disguise themselves as bank staff to call unsuspecting customers for confidential banking information.
Tips on how to protect yourself against vishing:
You receive a phone call asking for personal information:
- Verify the caller.
- Verify if the caller is authorised to access the information.
- Any requests for personal information, check first with the relevant bank branch.
Do note: Standard Chartered will never ask you for customer confidential information (for example, passwords or transaction details) via phone. Treat all requests with extreme caution and check with your relevant bank branch first. A verification process check will always be performed by our Customer Service before any discussion on banking information is performed via phone.