FAQs

Take a look at our frequently asked questions

Got a question about how we’re organised, applying to work for us, or looking for financial or shareholder information? View our commonly asked questions.

About us

Do you offer Islamic banking services?

Yes. We offer a full suite of Shariah-compliant banking services and we pride ourselves on our partnerships with leading Islamic theologians and experts. To find out more, please visit the Islamic Banking section of our website.

How do I find out more about Standard Chartered?

Head to the About us section of our website to discover more about our history, what we do and much more.

 

Keep in touch with upcoming events around the globe by following us on Facebook, Twitter and LinkedIn.

 

Want to ask a specific question? Just visit our contact us page and send us your details.

Where are you based?

Our footprint stretches across Asia, Africa and the Middle East, and our reach is truly global. To find out if we operate in your country, just visit our locations page. You can also find more information on individual branches by visiting our local website in your country.

Where can I get shareholder information?

You can find all the information you need on our dedicated shareholder page.

Careers

What graduate programmes do you have and how do I apply?

For all our graduate opportunities and information, please visit our dedicated graduate site where you can also find frequently asked questions on our graduate programmes, entry requirements, application details and much more.

How often are new roles posted on your Careers website?

New roles are posted on our Careers Website as they become available. You can also create a job alert, so that you’re emailed when a role that meets your criteria is opened.

What will happen after I apply for a role?

Once we receive your application, we will review your details to see if your skills and experience are a good fit for the role you have applied for. If so, a member of our Talent Acquisition team will get in touch to discuss next steps. You can read more information about our hiring process here. If your application is unsuccessful we will keep your details on file in case other suitable opportunities arise.

Can I search for similar jobs next time I visit the careers website?

The best way to search for similar jobs each time you visit is to register on our careers website. By doing this, you’ll be able to setup and save job searches, upload and save your CV / resume and a cover letter, and apply for roles that interest you.

How do I register to apply for a role?

Visit our Job Search Portal.    Search all our open jobs.  If you find a role you’d like to apply for, click apply and you’ll be guided through our recruitment process.  Good luck!

Why do I need to register on the Standard Chartered Careers site?

There are many benefits to registering on our Careers site. You can apply for roles, save and view your applications, set up and save job searches, and upload and save attachments such as your CV/resume and a cover letter.

After I submit my application will I receive a response?

Once we receive your application, we’ll review your details to see if your skills and experience are a good fit for the role you have applied for. If so, a member of our Talent Acquisition team will get in touch to discuss next steps. You can read more information about our hiring process here. If your application is unsuccessful we will keep your details on file in case other suitable opportunities arise.

How do I apply for a position?

To apply for a job with us, you need to visit our job search portal.    Find a job you’re interested in and apply. You’ll be guided by the recruitment process as you apply.  Good luck!

What format should I submit my CV / resume in?

The preferred file format for submitting your CV / resume and cover letter is .doc or .rtf, with a maximum file size of 200KB.

How do I submit my CV / resume?

Once you’ve found a job you’d like to apply for.  Click apply and you’ll be guided through our recruitment process.  This will include uploading your CV/Resume.

Who should I contact if I need technical support?

If you need technical support, please visit our contact us page and give us specific details of the issue so that we can help you as quickly as possible.

I had a problem completing the online assessment. What should I do?

You should be able to return to your assessment by clicking on the link in your original email invitation. Alternatively, you can copy and paste the URL from the email into your web browser.

 

If you still can’t return to complete the online assessment, please contact us sharing the exact details of the problem, including any error messages, so that we can help you to resolve this issue as quickly as possible.

I have been locked out of my account. What should I do?

For security reasons, if you have three unsuccessful login attempts in any one session, our system will lock you out. If this happens, please wait a few hours then try again.

 

If you were locked out of your account because you forgot your username and / or password click on the Forgotten Password link on the registration page. This will take you to the Login Help section where you will be able to set a new password or find your username.

I have forgotten my username and / or password.

If you’ve forgotten your username and/or password, just click on Forgotten Password on the registration page. This will take you to the Login Help section where you will be able to obtain a new password or find your username.

Valued Behaviours Assessment

I had a problem completing the online assessment, what should I do?

You should be able to return to your assessment by clicking on the link in your original email invitation. Alternatively, you can copy and paste the URL from the email into your web browser.

If you still cannot return to complete the online assessment, please contact us sharing the exact details of the problem, including any error messages, and the email address you registered your application with, so that we can help to resolve the issues as quickly as possible.  Contact us at AskHR@sc.com

What materials do I need to complete the assessment?

You need a computer or mobile with internet access. We recommend that the assessment is completed using a mouse, but the can be completed without. As the assessment is video enabled you may require headphones. No specific software is required.

I need to let you know that I have a special requirement regarding my application and assessment, who can I contact?

We want all applicants to feel able to perform at their best throughout the hiring process and we’ll support you with any reasonable adjustments you need.  Please contact us at AskHR@sc.com to discuss any reasonable adjustments you may require.  When contacting us, please include the role you are applying to, and as much information on your requirements that you are comfortable in sharing.

Can I complete practice questions beforehand?

As this assessment is based on the Banks valued behaviours there are no practice tests available. We strongly encourage you to complete the assessment in a way that reflects your natural work style and preferences for the given work place scenarios you will face at the Bank. This will give you a chance to understand the our working culture and how that would match your own. We can learn about our valued behaviours further by visiting our website.

Who should I contact if I need technical assistance?

If you have a technical query or question regarding the assessment or recruitment process, please contact us at AskHR@sc.com.
Please ensure you use or include the email address you have registered with us so we can identify your application.

Will I be allowed to use a calculator or a dictionary in my test?

The Valued Behaviours Assessment is not timed and you can use a dictionary if required. You will not need a calculator for this assessment.

How long does it take for me to complete the assessment?

The Assessment should take 20-30 minutes to complete and once you have completed the assessment, the results will be valid for the next six months.
You can stop and return to the assessment at anytime and their answers will be saved. The link to the assessment expires after 5 days from date receiving the invitation email and we cannot progress with your application until you have completed it.

I have previously completed the assessment and why am I now being asked to complete it again.

Please note that the assessment may vary depending on the type of role and location you are applying for, at most you will be asked to complete two variations depending on the number and type of roles that you have applied to.

Where can I learn more about how my personal data will be processed by the Bank?

Please refer to our Recruitment Privacy Statement, which is available at https://www.sc.com/en/privacy-policy

I require alternative colour contrast, is this available?

Yes, when you log in to complete the assessment, there is the option to change the contrast of the screen. You will notice this icon on top right hand side which enables you to change the colour of the screen.

My question is not listed above, what do I do?

If you have a technical query or question regarding the assessment or recruitment process, please contact us at AskHR@sc.com.  Please ensure you use or include the email address you have registered with us so we can identify your application.

Is the assessment available in any other language?

Currently the assessment is available in English, Bahasa, Simplified Chinese and Traditional Chinese.

Can I use an iPad, tablet, chromebook, or smartphone to take my assessment?

Yes the assessment can be completed on your desktop or mobile devices. We recommend you take the assessment when you’re in an area with a strong internet and/ or wifi connection.

What should I do if I have forgotten my password?

Log back into your Job Search page on the careers site. When you are asked to log in, there is a link called “Forgot your password”. Click on the prompted link and you can re-set your password then and there.

What should I do if I have forgotten my username?

Log back into your Job Search page on the careers site. When you are asked to log in, there is a link called “Forgot your username”. Click on prompted link, you will need the email address that you registered with and you will be able to retrieve your username immediately.

How can I resolve problems with audio or sound in my assessment?

You may find you’re able to hear sound on other websites, but cannot hear sound during the assessment(s).

We suggest downloading and using the Google Chrome browser to take your assessment(s) or resetting your Internet Explorer.

Here’s how to download Google Chrome

Go to www.google.com/chrome

  • Click download
  • Once downloaded, go to Start, All Programs
  • Open Google Chrome from the Google Chrome folder
  • Log into your assessment(s) using the test link you’ve received from us.

To revert to your Internet Explorer default settings (this will not delete any personal information, just the settings and add-ons):

Make sure you have full control permissions in the windowssystem32macromed folder and all of its sub-directories.   You also need full control permissions in your temporary Internet files folder.  You’re likely to have these permissions using your private PC. If you attempt to take the assessments using a company device you may need to contact your IT department for assistance.

  1. Close all of your existing browser windows
  2. Click Start, then Control Panel
  3. In the upper right hand corner, type Internet Options into the search field
  4. Click Internet Options from the middle of the page
  5. Go to the Advanced tab and click Reset
  6. Click Reset again (make sure Delete personal settings is not selected)
  7. Once reset, close all windows currently open. Then open Internet Explorer and log back in to your assessment.

I have completed my test(s). Should I have received a completion e-mail?

Yes, you should have received an email from us, thanking you for completing the assessment. To view all your email correspondence from us, return to My Job Page and login to your job profile page on our careers portal.

How can I exit my assessment without submitting my responses?

You can close the assessment window at any point and your progress, will be saved and you can return to it.  If you don’t complete the assessment and submit it by the deadline, your assessment results will not be considered.  We recommend you complete the assessment as soon as you can.

Why can’t I see all of the test screen?

Small laptops and Netbooks may be too small to display the entire test screen, so you may want to try using a different device.

If you are not using one of these devices, you may want to check the following settings:

1) Go to the View menu (or press ALT+V)
2) Choose Zoom and check that 100% is selected

To change the size of the text, go to the View menu and select Text size then Medium.
If the problem persists you may want to try one of the following:

1) Check that your screen resolution is set to 1024 x 768 or higher
– Right-click on your desktop
– Select Screen resolution
– Set the resolution to 1024 x 768 or higher

2) Check to see if there is a scroll bar

3) Press CTRL+0 (zero) while on a question screen

Internet Explorer
– Maximize the window (or press the F11 key once) when the question appears

Microsoft Edge
– Click on the 3 dots in the top right corner of the browser window
– Next to Zoom, use the “-” and “+” signs to decrease and increase the text size accordingly

Google Chrome
– Go to the Settings icon depending on the browser version this may be 3 horizontal lines or 3 dots
– Next to Zoom, use the “-” and “+” signs to decrease and increase the text size accordingly

Mozilla Firefox
– Go to the Open Menu icon (3 horizontal lines)
– Next to Zoom, use the “-” and “+” signs to decrease and increase the text size accordingly

I had technical issues when completing my test. Can you reset it for me?

You should be able to return to your assessment where your results will be saved by clicking on the link in your original email invitation.  Alternatively, you can copy and paste the URL from the email into your web browser.

If you still cannot return to complete the online assessment, please contact us sharing the exact details of the problem, including any error messages, and the email address you registered your application with, so that we can help to resolve the issues as quickly as possible.  Contact us at AskHR.com@sc.com.

How can I change the text font size for my assessment?

Some of our systems support you being able to change the font size of your test. If this isn’t possible, you could try to adjust the font size using your standard browser and operating system settings. Here’s how to change the font size in your browser.

Internet Explorer

  1. Press ALT + X and then select Zoom OR click the View Menu (ALT + V) and choose Zoom.
  2. Select 100%

Google Chrome

  1. Go to the Google Chrome menu icon (3 dots)

Microsoft Edge, Google Chrome, Mozilla Firefox

  1. Go to the menu icon in the top right of the browser window (3 dots for Edge and Chrome, 3 lines for Firefox)
  2. Next to Zoom, use the “” and “+” signs to decrease and increase the text size as you need

You can also use a keyboard shortcut

  • Increase font size, press and hold down the “Ctrl” button then press the “+” button
  • Decrease font size, press and hold down the “Ctrl” button then press the “” button
  • Return the font size to normal, press and hold down the “Ctrl” button then press the “0” button.

I will need extra time for the assessment due to a special requirement. Who can I contact?

The Valued Behaviours Assessment is not timed, and therefore you have the opportunity to take as much time as you require to complete the assessment. You also have the option to save your answers and return to the test as many times as you wish

What happens if I lose internet connection while I am taking the assessment?

Our testing systems are designed with this in mind. The system will automatically save your progress so you can re-enter the test and pick it up where you left off.

How can I check that my assessment has been completed?

You will receive a notification via email saying you’ve completed your assessment. To view emails we sent to you, log into our job application portal. You’ll find any emails that we’ve sent to you here.

I wasn’t asked for a username and password when taking the assessment – how you know its me?

The only time your username and password is not required, is if you click on the link in the email invitation, this is because the link is unique to the user.

How many of the answers do I need to complete before I can move to the next question?

You can advance to the next question by selecting the ‘Next’ button. All questions in the assessment are mandatory and have to be answered. Once you select your item and move on to the next question, you will not have the opportunity to change your answer.

Dividends

If I have any queries about the dividend arrangements or completing the forms, how can I contact your registrars?

Standard Chartered’s registrars are Computershare Investor Services PLC. See the question ‘Who is Standard Chartered’s registrar?’ for details of how to contact them.

What do I do if I have not received my dividend document and election form?

Please contact our registrars. See the question ‘Who is Standard Chartered’s registrar?’ for details of your nearest registrar.

Do you offer a scrip or drip dividend as well as a cash dividend?

For the two most recent dividends we have offered a cash only option. If you are a United Kingdom registered shareholder, you will automatically receive your cash dividend in sterling, unless you have a standing instruction in place to receive it in another currency.

Can my dividends be paid directly into my bank account?

Yes. But the dividend currency has to match the country where the payee account is registered.

Why don’t you offer dividend payments in euros?

We regularly review our dividend policy and believe that the currencies we currently use to pay cash dividends are the ones that best suit the needs of our shareholders.

What currencies do you use to pay cash dividends?

We offer a choice of pound sterling, Hong Kong dollars or US dollars. If you’re on the Hong Kong register, the default currency is Hong Kong dollars.

When are dividends paid?

We usually pay our dividends in May and October. Details of the exact dates each year are sent to shareholders nearer the time and posted on our shareholder information page.

Financial

What is Standard Chartered’s Common Equity Tier 1 capital ratio?

The Investor Relations section of our website has all the information you need on our most recent financial performance, including capital. Please note, you’ll need to read and accept the disclaimer before viewing the capital ration information.

Who are Standard Chartered PLC’s independent accountants?

We work with KPMG Audit PLC for all our accounting needs.

When and where was Standard Chartered incorporated?

Standard Chartered Bank was incorporated in 1853, and Standard Chartered PLC was incorporated in 1969, both in the UK. You can find out more by heading to the History section of our website.

When is your next earnings release scheduled?

You can find details of upcoming events including results releases on the Investor Relations section of our website.

What is Standard Chartered’s fiscal year?

Our fiscal reporting calendar runs from 1 January to 31 December.

When is the close period for Standard Chartered PLC?

We have two close periods each year, when we do not host meetings with investors or analysts. One is from 1 January until the announcement of our full year results (usually in February or March). The other is from 1 July until the announcement of interim results (usually in August). We also have brief close periods just before releasing our quarterly interim management statements in April and November.

Where can I find details of Standard Chartered’s debt securities in issue?

You can find details of our debt securities in issue in the Investor Relations section of our website.

Shareholders

Where can I get shareholder information online?

You can get details of your current holdings, dividends and other shareholder information through our registrars’ websites. You can also register to receive email updates when shareholder documents are available instead of receiving printed documents.

 

UK registrar: http://www.investorcentre.co.uk/
HK registrar: www.computershare.com/hk/investors
India registrar: https://www.kfintech.com/

Who is Standard Chartered’s registrar?

Our UK registrar is:

 

Computershare Investor Services PLC.
The Pavilions,
Bridgwater Road,
Bristol,
BS99 6ZZ
Tel: +44 (0) 370 702 0138
You can contact them by calling the registrars’ helpline on +44 (0) 870 702 0138 between 9pm and 5pm, Monday to Friday.

 

Our Hong Kong registrar (for shareholders on the Hong Kong register) is:

 

Computershare Hong Kong Investor Services Limited
17M, Hopewell Centre
183 Queens Road East
Hong Kong
Tel: +852 2862 8555

 

Please contact our registrars for all shareholder queries.

How do I buy and trade shares?

You can buy and sell our ordinary shares through a financial adviser or stockbroker, a bank or building society, or share shops that offer a similar service. The commission charges for buying and selling shares will vary depending on the organisation.

How do I transfer stock, change my shareholder account address or replace a lost stock certificate?

The company’s share registrars will be happy to help if you have a question. See the question ‘Who is Standard Chartered’s registrar?’ for details of your nearest registrar.

What is the Standard Chartered PLC stock symbol?

Our stock symbol changes depending on which stock exchange market you’re operating in. Here are the most common ones:

 

London: STAN
Hong Kong: 02888
UK SEDOL no. 0408284
UK/HK ISIN no. GB0004082847
India SCRIP ID: STAN

Where is Standard Chartered stock traded?

Standard Chartered ordinary shares are listed on the London Stock Exchange and Hong Kong Stock Exchange.

Who can I contact about investor enquiries?

The company’s share registrars will be happy to help if you have a question. See the question ‘Who is Standard Chartered’s registrar?’ for details of your nearest registrar.

How can I get a copy of your annual report?

Shareholders will be sent a print copy, if their preferences are set to receive one. You can view the annual report summary online. These can be found in the Investor Relations section of our website.

What if I cannot attend the Annual General Meeting?

If you’re unable to attend in person, you can still get your views heard. If shares are registered in your name, we’ll send you a proxy form before the meeting, allowing you to vote for or against each of the items (also called ‘resolutions’) on the agenda.

 

You can also use the form to appoint the AGM chairman to cast your proxy vote in the way you want, or to vote on your behalf at their discretion. Alternatively, you can nominate someone else to attend the meeting and vote for you as your proxy. If your shares are registered in someone else’s name, they’ll receive the proxy form.

What happens at the Annual General Meeting?

The AGM reviews Standard Chartered’s performance over the past year and gives shareholders the opportunity to ask questions and vote on key issues. These include the approval of the annual report and accounts, the election of directors and the re-election of auditors.
Shareholders can ask questions relating to items on the meeting agenda, as well as general questions about Standard Chartered and its activities. There may also be special issues to vote on.

When is the next Annual General Meeting?

AGMs are generally held in May each year. Head to our Investor events page for more information on upcoming events.

Do you have shareholder meetings?

Yes, shareholders will be invited to attend our Annual General Meeting (AGM) every year. If there’s a particularly important matter that can’t wait until the next AGM, shareholders may be called to an Extraordinary General Meeting.

What is Standard Chartered’s official accounting currency?

Our official accounting currency is in US dollars. This is because most of our business is carried out in US dollars or currencies linked to the US dollar.

When will Standard Chartered report its next set of financial results?

All upcoming announcements and events are listed on the Investor Relations section of our website.

How many shares does Standard Chartered have in issue?

We issue a ‘Total Voting Rights’ announcement once a month which gives the number of ordinary and preference shares in issue. You can view recent London Stock Exchange announcements on the Investor Relations section of our website.

Where can I find stock exchange announcements released by Standard Chartered?

You can view recent London Stock Exchange announcements on the Investor Relations section of our website.

What anti-fraud information should I be aware of?

As an investor, you should be aware of common investment scam tactics in the market. The scams usually start either by receiving a brochure in the mail, or a sales representative making contact via phone or email. Hard sell tactics will be employed to pressure the victim into a transaction; for example, the shares will be offered at a low price valid for a very limited period, with guaranteed high returns, and payments must almost immediately be made to an offshore account. Fraudsters have known to offer fake Standard Chartered Bonds in this manner, asking payments to be made to an account in Hong Kong.

 

To prevent yourself from falling prey to such scams, it is always advisable to validate the authenticity of the offer by checking the registration of the individual selling you the shares, or contacting the company whose shares are being offered. If you are in any doubt, check with your own bank’s fraud team before investing. For more helpful tips on protection against investment fraud, visit the US Securities and Exchange Commission or the UK Financial Fraud Action websites.

 

If you suspect you or someone you know, may have recently fallen prey to investment scams, contact the transacting bank immediately to attempt to stop payments from being made.

Help and customer support

Got a question about your account or a product, or want to know how to work for us? 

Get in touch