Help and customer support
Got a question? View our FAQs or get in touch with us by phone, email or social media
We’re here to help Contact us online or speak to your local team
View our frequently asked questions which cover information about us, how to apply for a job, as well as shareholder information.
Got an account question or something not mentioned in our FAQs? Tweet us, just please don't share your account details via Twitter.
How can we help? Find local experts to help you
Visit your local website to find contact details of your customer care team, who can help with any specific account issues or questions
Global head office
We opened our office in the United Kingdom in 1853 and employ 1,736 staff.
London is home to our headquarters and is a key hub for our business. We also conduct significant Private Banking and International Banking operations from our London base.
Standard Chartered Bank United Kingdom
Standard Chartered Bank, 1 Basinghall Avenue, London, EC2V 5DD
Incorporation details of Standard Chartered PLC, Standard Chartered Bank and their subsidiaries
Standard Chartered PLC is incorporated in England with limited liability under company number 966425 and has its registered office at 1 Basinghall Avenue, London, EC2V 5DD. Standard Chartered Bank, an indirect subsidiary of Standard Chartered PLC, is incorporated in England with limited liability by Royal Charter 1853, under reference number ZC18. The principal office of Standard Chartered Bank in England is situated at 1 Basinghall Avenue, London, EC2V 5DD. In the United Kingdom, Standard Chartered Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.
As the only international bank present in all 10 ASEAN markets, we have developed a unique understanding of the region and the needs across the markets.
Hong Kong SAR
United Arab Emirates
Report something to us Stay vigilant and report anything suspicious
Please forward suspicious messages or emails claiming to be from us to email@example.com. Include the full email header or senders details and attachments so we can try and track the source. You can also contact us if you want to validate a phone call you received claiming to be from somebody at the bank.
If you think you've found a weakness in any of our online banking services or products, please send us an email immediately so we can look into the matter.
In your email, please state concisely the security vulnerability you've found, and include the following information:
- the full URL
- any steps already taken (have you entered any personal details, for example?)
- any objects (e.g. filters or entry fields) involved
- instructions on how to reproduce the identified risk (or a video / screenshot if possible)
- risk or exploitability of the vulnerability (this will help us understand the impact more clearly and enable us to prioritise the fix).
Offering a solution would be nice, but not required.
This program should not be construed as encouragement or permission to perform any of the following activities:
- hack, penetrate or otherwise attempt to gain unauthorized access to Standard Chartered software or systems in violation of applicable law
- disclose or use any proprietary or confidential Standard Chartered info or data, including any customer data
- adversely impact Standard Chartered or the operation of Standard Chartered software or systems.
Standard Chartered does not waive any rights or claims with respect to such activities.