Steps on how to view outstanding bill amounts and make instant payments

Step 1: Log into your Online/Mobile account and select “Pay Bills” under “Menu”.

Step 2: Select your Biller Type and Biller Name.

Step 3: Click on “Pay Bill”.

Step 4: Select the debit account and payment amount.

Step 5: Accept the terms and conditions and click “Confirm”.

Step 6: You also have the option to add a Biller, Manage your Direct Debits, and Payment History.

If you wish to do this now, click here.

Steps on how to register and save your biller

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Add biller” under “Menu”.

Step 3: You can make payments to RTA SALIK, Etisalat, du, DEWA, SEWA, TAQA Distribution Abu Dhabi, TAQA Distribution Al Ain.

Step 4: Select your biller type (one of the above billers) and the biller name you are adding. Click “Next”.

Step 5: Key in your consumer/utility number and click “Next”.

Step 6: Agree to Terms & Conditions and click “Submit”.

Step 7: Enter the OTP (sent to your registered mobile number) and click “Next”.

Step 8: Your request to add your biller is successful and will be processed within 2 working days.

*If you are adding Salik as a biller, please note that your Salik Pin is being requested to validate your registration and will not be stored. You will need to enter your Salik Pin whenever your make a payment.

If you wish to do this now, click here.

Steps on how to make credit card payments

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Click on Menu and select “Pay Standard Chartered Credit Card”.

Step 3: Enter Payment details (Pay From and Pay To).

Step 4: Select the Payment Type

•       One Time Payment
•       Recurring Payment (Standing Orders)

Step 5: Select or Enter the amount to pay and Payment Date.

Step 6: Review the details of the payment and click “Confirm”.

Step 7: Payment to your credit card is now complete.

If you wish to do this now, click here.

Steps on how to request for a chequebook

Step 1: Go to menu and Select “Help and Services”.

Step 2: Select Cheque Book Request.

•       Choose option under Most Popular Request
•       Choose option under Service Request by Category–> Account Management–>Cheque Book Request

Step 3: Choose which account you would like your cheque book to be issued for.

Step 4: This request will be shown to eligible accounts.

Step 5: Once Details are confirmed the cheque book will be sent to your mailing address.

Step 6: To track the status of your cheque book or any other request, go to the “Help and Services” menu and select status.

If you wish to do this now, click here.

Watch the video: https://www.sc.com/ae/digital-banking/cheque-book-request

Steps on how to track your request:

Step 1: To track the status of your request, visit the “Help and Services” menu and select “Status”.

Step 2: View the status of all active and completed requests.

Step 3: User can see whether the request is received, process, or completed.

Step 4: Requests for the past 90 days can only be shown.

If you wish to do this now, click here.

Steps on how to activate your card

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select either Debit or Credit Card Activation & PIN Set under ‘Service Request by category’–> ‘Card Management’.

Step 3: Choose which card to activate.

Step 4: Ensure that you have your card before proceeding for Activation and PIN Set.

Step 5: Enter PIN for your debit or credit card.

Step 6: Key in the OTP sent to your registered mobile number and click next.

Step 7: Review the details on screen and click ‘Confirm’.

Step 8: Your card is now activated with a PIN.

Note: Credit cards are activated within 24 hours, but you can activate your card prior to the 24 hours through the above.

Steps on how to change your card PIN

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select either Debit or Credit Card PIN Change under ‘Service Request by category’–> ‘Card Management’.

Step 3: Choose which card to activate.

Step 4: Enter PIN for your debit or credit card.

Step 5: Key in the OTP sent to your registered mobile number and click next.

Step 6: Review the details on screen and click ‘Confirm’.

Step 7: Your card is now activated with a PIN.

If you wish to do this now, click here.

Watch the video: https://www.sc.com/ae/digital-banking/card-pin-change/

Steps on how to instantly block a lost or stolen card

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select either Report Lost/Stolen Card under Most popular service requests or under ‘Service Request by category’–> ‘Card Management’.

Step 3: Choose which card to block and reason for block.

Step 4: Key in the OTP sent to your registered mobile number and click next.

Step 5: Review the details on screen and click ‘Confirm’.

Step 6: Your card is now blocked and you will be issued a replacement automatically.

Note: Card replacement fee will be charged

Standalone Replacement

If you have damaged your card, please follow the instructions above but select “Replace Card”.

If you wish to do this now, click here.

Steps on how to request a refund on your credit balance

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select Credit Balance Refund under ‘Service Request by category’–> ‘Card Management’.

Step 3: Select the account you want to request a refund for.

Step 4: Select the excess amount to refund.

Step 5: Select the account to transfer your excess balance.

Step 6: Click “Next”.

Step 7: Confirm the details of the request.

Step 8: Your credit balance refund is on its way.

If you wish to do this now, click here.

Steps on how to update your personal information

Step 1: Select “Profile Details” from the main menu.

Step 2: Enter the OTP sent by SMS.

Step 3: Press OK on the pop-up message.

Step 4: Edit the section of your choice.

Step 5: Select “Review”.

Step 6: Select “Save”.

Step 7: Enter the OTP again to confirm changes.

Step 8: Request submitted and the reference number will be provided.

Step 9: Your details have now been updated in a matter of minutes.

If you wish to do this now, click here.

Steps on how to manage your global accounts (Only available on Online Banking).

Step 1: Go to menu and click on “Global Link Accounts”.

Step 2: Select “Manage Global Accounts” and click on “Link Account”.

Step 3: Select the country you want to link and enter in the Online Banking credentials of that country.

Step 4: Click “Next” to see the relationships held in the country you added through your UAE Online banking access.

If you wish to do this now, click here.

Steps on how to request for a duplicate statement.

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select Duplicate Statement under ‘Account Management’.

Step 3: Choose which account you would like your duplicate statement to be issued for.

Step 4: Enter the required details and confirm that you read the requirements of this request in the “Notes” section.

Step 5: Review the details on screen and click ‘Submit’.

Step 6: Key in the One Time Password sent to your registered mobile number and click next.

Step 7: Request submitted and the reference number will be provided.

To track the status of your request, go to the “Help and Services” menu and select status.

Note: Duplicate Statement fee will be charged

Steps on how to request for account closure.

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select Account Closure under ‘Account Management’.

Step 3: Choose which account you would like to close.

Step 4: Confirm that you have read the requirements of this request in the “Notes” section.

Step 5: Review the details on screen and click ‘Submit’.

Step 6: Key in the One Time Password sent to your registered mobile number and click next.

Step 7: Request submitted and the reference number will be provided.

To track the status of your request, go to the “Help and Services” menu and select status.

Steps on how to request for a reference letter.

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select Reference Letter under ‘Account Management’.

Step 3: Choose which account you would like your reference letter to be issued for.

Step 4: Enter the required details and confirm that you have read the requirements of this request in the “Notes” section.

Step 5: Review the details on screen and click ‘Submit’.

Step 6: Key in the One Time Password sent to your registered mobile number and click next.

Step 7: Request submitted and the reference number will be provided.

To track the status of your request, go to the “Help and Services” menu and select status.

Steps on how to request for a balance confirmation letter.

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select Balance Confirmation Letter under ‘Account Management’.

Step 3: Choose which account you would like your balance confirmation letter to be issued for.

Step 4: Enter the required details and confirm that you have read the requirements of this request in the “Notes” section.

Step 5: Review the details on screen and click ‘Submit’.

Step 6: Key in the One Time Password sent to your registered mobile number and click next.

Step 7: Request submitted and the reference number will be provided.

To track the status of your request, go to the “Help and Services” menu and select status.

Note: The Balance Confirmation Letter fee will be charged

Steps on how to instantly personalise your card settings.

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select Card Settings under ‘Card Management’.

Step 3: Choose which card you would like to personalise your card settings for.

Step 4: Key in the One Time Password sent to your registered mobile number and click next.

Step 5: Choose your required settings and click ‘Save’. Your saved personalisation settings will instantly be updated as per your request.

Steps on how to request for a credit card closure letter.

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select Credit Card Closure Letter under ‘Card Management’.

Step 3: Choose which credit card you would like your credit card closure letter to be issued for.

Step 4: Confirm that you have read the requirements of this request in the “Notes” section.

Step 5: Review the details on screen and click ‘Submit’.

Step 6: Key in the One Time Password sent to your registered mobile number and click next.

Step 7: Request submitted and the reference number will be provided.

To track the status of your request, go to the “Help and Services” menu and select status.

Steps on how to request for a credit card duplicate statement.

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select Credit Card Duplicate Statement under ‘Card Management’.

Step 3: Choose which credit card you would like your duplicate statement to be issued for.

Step 4:  Enter the required details and confirm that you have read the requirements of this request in the “Notes” section.

Step 5: Review the details on screen and click ‘Submit’.

Step 6: Key in the One Time Password sent to your registered mobile number and click next.

Step 7: Request submitted and the reference number will be provided.

To track the status of your request, go to the “Help and Services” menu and select status.

Note: Credit Card Duplicate Statement fee will be charged

Steps on how to request for a credit card clearance letter.

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select Credit Card Clearance Letter under ‘Card Management’.

Step 3: Choose which credit card you would like your Credit Card Clearance Letter to be issued for.

Step 4:  Confirm that you have read the requirements of this request in the “Notes” section.

Step 5: Review the details on screen and click ‘Submit’.

Step 6: Key in the One Time Password sent to your registered mobile number and click next.

Step 7: Request submitted and the reference number will be provided.

To track the status of your request, go to the “Help and Services” menu and select status.

Steps on how to request for a no liability letter.

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select No Liability Letter under ‘Loan Management’.

Step 3:  Enter the required details and confirm that you have read the requirements of this request in the “Notes” section.

Step 4: Review the details on screen and click ‘Submit’.

Step 5: Key in the One Time Password sent to your registered mobile number and click next.

Step 6: Request submitted and the reference number will be provided.

To track the status of your request, go to the “Help and Services” menu and select status.

Note: A fee will be charged for the ‘No Liability’ letter