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Digital Banking

Digital Banking

Your Guide to Digital Banking

Digital banking designed with you in mind

Explore everything that can be done digitally in just minutes

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Registration

Register for Digital Banking instantly with your card number, account number or temporary ID and SMS PIN
Registration
Steps on how to register for Online Banking or SC Mobile app

Step 1: Visit Online Banking or SC Mobile app and click on “Login”.

Step 2: Click “New to online banking?”.

Step 3: Register with either your:
- SC Debit Card, Credit Card or Account Number
- Temporary ID and SMS PIN (expires within 4 working days of registration)
Step 4: Verify your details and click ‘Next’.

Step 5: Enter the One Time Password (OTP) sent to your registered mobile number.

Step 6: Create Login user ID and password.

Step 7: You are now registered for Online Banking.

Step 8: To bank with your mobile, simply visit the App or Play Store and search for “SC Mobile Banking (UAE)”.

If you wish to do this now, click here.

Watch the video: https://www.sc.com/ae/digital-banking/instant-registration/
Forgot Username or Password

Update your password on the go.
Forgot Username or Password
Steps on How to Reset your Username

Step 1: Click on “Forgot Username or Password”.

Step 2: Make sure you have your bank registered mobile number with you as you will receive a One Time Password (OTP) from us.

Step 3: You will also need to ensure you have one of the following:
- Debit Card Expiry Date and PIN
- Credit Card Details
- Account Number and TIN
Step 4: Accept the Terms and Conditions.

Step 5: Choose one of the available options to reset your username and password (use a debit card number for Primary accounts).

Step 6: Enter card or account details and then click “Next”.

Step 7: Key in the One Time Password (OTP) and then create your new log in details.

Step 8: Confirm and have your new username updated.

Steps on how to reset your password:

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Click on the top right-hand side menu (with your name on it).

Step 3: Select “Change Password”.

Step 4: Key in your Old and New Password and then click “Next”.

Step 5: Confirm details and your new password is set up.

If you wish to do this now, click here.
E-statements/Alerts

View your eStatements and mobile alerts anytime, anywhere.
E-statements/Alerts
Steps on how to update password, manage subscriptions, and select type of e-statements

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Click on the top right-hand side menu (with your name on it).

Step 3: Select “E-statements”.

Step 4: You can view the latest statements as well as previous statements.

Step 5: To update your e-Statement Password click on “Settings”.

Step 6: To manage Subscriptions, select “Subscriptions”.

Step 7: Select how you want to view your statements
- View Online
- Email eStatements
If you wish to do this now, click here.
Alert Settings

Change your alert settings while on the go.

Alert Settings

Steps on how to change your alert settings

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Click on the top right-hand side menu (with your name on it).

Step 3: Select “Change Alert Settings”.

Step 4: Choose your preferred notification and click “Next”.

Step 5: Confirm your details and your alert settings have been updated.

If you wish to do this now, click here.
Accounts

View account details, balances and transaction history.

Accounts

Steps on how to view account details

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: View all accounts listed in the homepage.

Step 3: If you wish to see the details of your account, select one of your accounts.

Step 4: You can view your account details, view account history, download or print the transactions and filter them for a particular time frame.

If you wish to do this now, click here.
Credit Cards

Explore a range of credit cards, view your details and rewards on the go.

Credit Cards

Steps on how to view card details

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: View all credit cards listed on the homepage.

Step 3: Select the card you wish to see the details of.

Step 4: You can view your card details, view card history, download or print the transactions and filter them for a particular time frame.

If you wish to do this now, click here.
Investments

Use our Customer Investment Profile tool to analyse your risk appetite and make more decisions.

Investments

Steps on how to manage your investments

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Click on Investment Details from the main menu.

Step 3: You will be able to view investments you currently have and investments you may be interested in.

Step 4: Book an appointment with an investment advisor through the “investment advisor”.(hyperlink https://forms.online.standardchartered.com/public_website/uae/contactme/investments/index.html)

Step 5: You can also view your investment profile and market views on the go.

If you wish to do this now, click here.
Loans

View loan details.
Loans
Steps on how to view loan details

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Loan Details” from the main menu.

Step 3: You can now view all your loan details as well as loans that you may be interested in:
- Home Suite
- Auto Loans
- Personal Loans
If you wish to do this now, click here.
Personal Mailbox

Receive messages in a safe and secured inbox.

Personal Mailbox

Steps on how to manage your mailbox

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Click on the top right-hand side menu (with your name on it).

Step 3: Select Mailbox.

Step 4: You can compose a message or view received mail.

If you wish to do this now, click here.

Pay

Ae pay pay bills

Pay Bills

View outstanding bill amounts and make instant payments.

Pay Bills

Steps on how to view outstanding bill amounts and make instant payments

Step 1: Log into your Online/Mobile account and select “Pay Bills” under “Menu”.

Step 2: Select your Biller Type and Biller Name.

Biller Type	Biller Name
Electricity & Water	AADC, ADDC, DEWA, SEWA
Etisalat	Al Shamil Broadband Internet, Dialup Internet, Fixed Landline, GSM Postpaid Online, Wasel Prepaid Online, eLife, eVision
du	Al Shamil Broadband Internet, Dialup Internet, Fixed Landline, GSM Postpaid Online, Wasel Prepaid Online, eLife, eVision
RTA	Salik

Step 3: Click on “Pay Bill”.

Step 4: Select the debit account and payment amount.

Step 5: Accept the terms and conditions and click “Confirm”.

Step 6: You also have the option to add a Biller, Manage your Direct Debits, and Payment History.

If you wish to do this now, click here.

Add Biller

Register your biller to save time and enjoy the convenience.

Add Biller

Steps on how to register and save your biller

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Add biller” under “Menu”.

Step 3: You can make payments to RTA SALIK, Etisalat, du, DEWA,SEWA,ADDC & AADC.

Step 4: Select your biller type (one of the above billers) and the biller name you are adding. Click “Next”.

Step 5: Key in your consumer/utility number and click “Next”.

Step 6: Agree to Terms & Conditions and click “Submit”.

Step 7: Enter the OTP (sent to your registered mobile number) and click “Next”.

Step 8: Your request to add your biller is successful and will be processed within 2 working days.

*If you are adding Salik as a biller, please note that your Salik Pin is being requested to validate your registration and will not be stored. You will need to enter your Salik Pin whenever your make a payment.

If you wish to do this now, click here.
Credit Card Payments

All your credit card needs are now taken care of at a click of a mouse.
Credit Card Payments
Steps on how to make credit card payments

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Click on Menu and select “Pay Standard Chartered Credit Card”.

Step 3: Enter Payment details (Pay From and Pay To).

Step 4: Select the Payment Type
- One Time Payment
- Recurring Payment (Standing Orders)
Step 5: Select or Enter the amount to pay and Payment Date.

Step 6: Review the details of the payment and click “Confirm”.

Step 7: Payment to your credit card is now complete.

If you wish to do this now, click here.

Transfers Services

Transfers

Between Own Accounts

Instantly transfer money between your accounts.
Between Own Accounts
Step 1: Visit Online or Mobile Banking.

Step 2: Go to the menu and select “Transfer Between Own Accounts”.

Step 3: Select Account to be Transferred To
- Local Own Account
- Global Link Account
Step 4: Select Account to be Transferred From.

Step 5: Enter Currency and Amount.

Step 6: Review the details of the transfer and Click “Confirm”.

Step 7: Your transfer is on its way!

*Note: Transfers posted on a weekend/public holiday/after currency cut-off time, will be process on the next working day or as per currency/marker open times at the rate prevailing on that day. We recommend that you place your request for processing foreign currency transactions during banking hours.

If you wish to do this now, click here.
Local Accounts

Enjoy the convenience of transferring money to other accounts within the UAE.
Local Accounts
Steps on how to transfer funds to local accounts

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Transfer to local account” from the menu. Options for Local Payees include:
- 3^rd Party Beneficiary –> Payee Type–> Standard Chartered Account
- Local Beneficiary–> Payee Type–> Other Local Banking Account
- Local Credit Card Beneficiary–> Payee Type–> Other Local Bank Credit Card
Step 3: Select the beneficiary you will be remitting funds to and click “Next”.

Step 4: Select the funding account and the amount to be transferred.

Step 5: Enter a payment description, if required and click “Next”.

Step 6: Review the details of the transfer and click “Confirm”.

Step 7: Your transfer is on its way!

If you wish to do this now, click here.
International Accounts

Transfer funds internationally.

International Accounts

Steps on how to transfer funds to international accounts

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Transfer to international account” from the menu.

Step 3: Select the beneficiary you will be remitting funds to and click “Next”.

Step 4: Select the funding account, the transfer amount and who picks up the cost of remittance.

Step 5: Enter a payment description, if required and click next.

Step 6: Review the details of the transfer and click “Confirm”.

Step 7: Your transfer is on its way.

If you wish to do this now, click here.
Manage Payees

Manage payees effectively if you need to Add, Delete or Edit beneficiaries.

Manage Payees

Steps on how to add, delete, or edit payees

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Manage Payees” from menu.

Step 3: Click Add New Local Payee or Add New International Payee.

Step 4: Enter the required beneficiary details and click next.

Step 5: Click “Confirm”.

Step 6: Enter the One Time Password (OTP) sent to your registered number and click “Next”.

Step 7: Payee successfully added!

*For International Payee, note you will be required to key in your SWIFT code.

If you wish to do this now, click here.
Standing Instructions

Set up a fixed instruction or schedule a transfer at your own convenience.
Standing Instructions
Steps on how to set up a recurring transfer or schedule a future transfer

Step 1: Go to “Menu” and Select “Standing Instruction & Schedule Transfer”.

Step 2: Click on “Set Up Standing Instruction or Scheduled Transfer”.

Step 3: Select Type of Transfer you would like to schedule
- Between Own Accounts
- To Local Account
- To International Account
Step 4: Fill the required details of the account and click “Next”.

Step 5: Confirm the details of the account and accept the Terms and Conditions to proceed with “Next”.

Step 6: Now your standing instruction has been set up!

If you wish to do this now, click here.
Transfer History

View history of transfers you receive and send out.

Transfer History

Steps on how to view transfer history

Step 1: Go to menu and Select “Transfer History”.

Step 2: View date, account details, beneficiary, amount, status and transfer type.

Step 3: Now you can see your transfer history on the go.

If you wish to do this now, click here.

Services

Cheque book request

Request for a cheque book and have it delivered to you.
Cheque book request
Steps on how to request for a chequebook

Step 1: Go to menu and Select “Help and Services”.

Step 2: Select Cheque Book Request.
- Choose option under Most Popular Request
- Choose option under Service Request by Category–> Account Management–>Cheque Book Request
Step 3: Choose which account you would like your cheque book to be issued for.

Step 4: This request will be shown to eligible accounts.

Step 5: Once Details are confirmed the cheque book will be sent to your mailing address.

Step 6: To track the status of your cheque book or any other request, go to the “Help and Services” menu and select status.

If you wish to do this now, click here.

Watch the video: https://www.sc.com/ae/digital-banking/cheque-book-request
Track your request

View the status of your service request via Online Banking or the SC Mobile app.

Track your request

Steps on how to track your request:

Step 1: To track the status of your request, visit the “Help and Services” menu and select “Status”.

Step 2: View the status of all active and completed requests.

Step 3: User can see whether the request is received, process, or completed.

Step 4: Requests for the past 90 days can only be shown.

If you wish to do this now, click here.
Card Activation/ PIN Change

Recently received a new card? Activate it by setting up your PIN.

Card Activation/ PIN Change

Steps on how to activate your card

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select either Debit or Credit Card Activation & PIN Set under ‘Service Request by category’–> ‘Card Management’.

Step 3: Choose which card to activate.

Step 4: Ensure that you have your card before proceeding for Activation and PIN Set.

Step 5: Enter PIN for your debit or credit card.

Step 6: Key in the OTP sent to your registered mobile number and click next.

Step 7: Review the details on screen and click ‘Confirm’.

Step 8: Your card is now activated with a PIN.

Note: Credit cards are activated within 24 hours, but you can activate your card prior to the 24 hours through the above.

Steps on how to change your card PIN

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select either Debit or Credit Card PIN Change under ‘Service Request by category’–> ‘Card Management’.

Step 3: Choose which card to activate.

Step 4: Enter PIN for your debit or credit card.

Step 5: Key in the OTP sent to your registered mobile number and click next.

Step 6: Review the details on screen and click ‘Confirm’.

Step 7: Your card is now activated with a PIN.

If you wish to do this now, click here.

Watch the video: https://www.sc.com/ae/digital-banking/card-pin-change/
Card Block/Replacement

Lost your card? Don’t worry, request for a new one instantly.

Card Block/Replacement

Steps on how to instantly block a lost or stolen card

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select either Report Lost/Stolen Card under Most popular service requests or under ‘Service Request by category’–> ‘Card Management’.

Step 3: Choose which card to block and reason for block.

Step 4: Key in the OTP sent to your registered mobile number and click next.

Step 5: Review the details on screen and click ‘Confirm’.

Step 6: Your card is now blocked and you will be issued a replacement automatically.

Note: Card replacement fee will be charged

Standalone Replacement

If you have damaged your card, please follow the instructions above but select “Replace Card”.

If you wish to do this now, click here.
Credit Balance Refund

Have an excess balance? Request for a refund digitally.

Credit Balance Refund

Steps on how to request a refund on your credit balance

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select Credit Balance Refund under ‘Service Request by category’–> ‘Card Management’.

Step 3: Select the account you want to request a refund for.

Step 4: Select the excess amount to refund.

Step 5: Select the account to transfer your excess balance.

Step 6: Click “Next”.

Step 7: Confirm the details of the request.

Step 8: Your credit balance refund is on its way.

If you wish to do this now, click here.
Update Details

Update your Emirates ID, passport number, personal details and much more.

Update Details

Steps on how to update your personal information

Step 1: Select “Profile Details” from the main menu.

Step 2: Enter the OTP sent by SMS.

Step 3: Press OK on the pop-up message.

Step 4: Edit the section of your choice.

Step 5: Select “Review”.

Step 6: Select “Save”.

Step 7: Enter the OTP again to confirm changes.

Step 8: Request submitted and the reference number will be provided.

Step 9: Your details have now been updated in a matter of minutes.

If you wish to do this now, click here.
Global Link

Manage your global accounts in one place.

Global Link

Steps on how to manage your global accounts

Step 1: Go to menu and click on “Global Link Accounts”.

Step 2: Select “Manage Global Accounts” and click on “Link Account”.

Step 3: Select the country you want to link and enter in the Online Banking credentials of that country.

Step 4: Click “Next” to see the relationships held in the country you added through your UAE Online banking access.

If you wish to do this now, click here.

Apply Now For companies

Apply Now

Easy Payment Plans (EPP)

Apply for an Easy Payment Plan digitally when you spend AED 500 and above with your Standard Charted credit card.
Easy Payment Plans (EPP)
Steps on how to apply for Easy Payment Plan

Step 1: Login to online banking via laptop or mobile phone, anytime anywhere.

Step 2: Once you have logged in, you can submit an EPP request through any of the following options:
- Click on the Banner inviting you to apply for an Easy Payment Plan; or
- Go to “Card Transaction History” page and select the eligible transaction(s) you wish you to convert; or
- If you’re on your logged in via SC Mobile, select “Apply for Easy Payment Plan” from the 3-dot menu on the upper right side of your Credit Cards transaction page
Step 3: You will be asked to enter a One-Time Password (OTP) that you will receive on your registered mobile #.

Step 4: After entering the OTP, simply select the tenure you wish to book your selected transaction(s) on.

Step 5: Accept Terms & Conditions and submit your request.

Step 6: You will receive an SMS confirmation that your request is being processed.

If you wish to do this now, click here.
Fixed Payment Plan (FPP)

Avail a loan against your card available balance digitally with a Fixed Payment Plan.
Fixed Payment Plan (FPP)
Steps on how to apply for Fixed Payment Plan

Step 1: Simply will log into online banking via laptop or mobile phone, anytime anywhere.

Step 2: Once you have logged in, you can submit an FPP request through any of the following options:
- Click on the Banner inviting you to apply for a Fixed Payment Plan against your available credit limit; or
- Go to the main menu and select “Loan on Card” under the Loans section; or
- Go to “Card Details” page and select the “Apply for Loan” next to your available credit limit; or
- If you’re on your logged in via SC Mobile, select “Get a Loan on Card” from the 3-dot menu on the upper right side of your Credit Cards transaction page
Step 3: You will be asked to enter a One-Time Password (OTP) that you will receive on your registered mobile #.

Step 4: After entering the OTP, select “Instalment Loan” to avail a Fixed Payment Plan.

Step 5: Simply select the amount you wish to book against the tenure you wish to book it on.

Step 6: Provide the account details of where you would like the funds to be transferred.

Step 7: Accept Terms & Conditions and submit your request.

Step 8: You will receive an SMS confirmation that your request is being processed.
Smart Payment Plan (SPP)

Transfer available funds from your credit card to your personal account during emergency.
Smart Payment Plan (SPP)
Steps on how to apply for Smart Payment Plan

Step 1: Simply will log into online banking via a laptop or mobile phone, anytime anywhere.

Step 2: Once you have logged in, you can submit an SPP request through any of the following options:
- Click on the Banner inviting you to apply for a Smart Payment Plan against your available credit limit; or
- Go to the main menu and select “Loan on Card” under the Loans section; or
- Go to “Card Details” page and select the “Apply for Loan” next to your available credit limit; or
- If you’re on your logged in via SC Mobile, select “Get a Loan on Card” from the 3-dot menu on the upper right side of your Credit Cards transaction page
Step 3: You will be asked to enter a One-Time Password (OTP) that you will receive on your registered mobile #.

Step 4: After entering the OTP, select “Non-instalment Loan” to avail a Smart Payment Plan.

Step 5: Simply select the amount you wish to book.

Step 6: Provide the account details of where you would like the funds to be transferred.

Step 7: Accept Terms & Conditions and submit your request.

Step 8: You will receive an SMS confirmation that your request is being processed.
Credit Cards

Choose from our various card offerings that suite your lifestyle needs.

Credit Cards

Steps on how to apply for a credit card

Step 1: Log in to Online Banking or the SC Mobile app.

Step 2: Select Apply.

Step 3: Choose from a list of credit card options.

Step 4: Select the card of your choice.

Step 5: You will be directed to Fill the Application Form.

Step 6: Submit the Application Form.

Step 7: Your selected credit card is on its way!

If you wish to do this now, visit https://www.sc.com/ae/personal/apply-online/
Account & Deposits

Pick from a variety of accounts that are tailored just for your saving needs.
Account & Deposits
Steps on how to open an additional bank account

Step 1: Log into online banking.

Step 2: Select Apply.

Step 3: Select an Account for Opening.
- Savings Account
- Fixed Deposit Account
Step 4: Confirm your details.

Step 5: Enter Deposit Amount.

Step 6: Select the account you want the deposit to be Transferred From.

Step 7: Accept the T&Cs and click ‘Next’.

Step 8: Congratulations! You have a new account and you can start using it instantly.

If you wish to do this now, visit https://www.sc.com/ae/deposits/
Mortgages

Simple mortgages, competitive rates and dedicated banking experts to help you reach your goals.

Mortgages

Steps on how to apply for a mortgage

Step 1: Log into online banking.

Step 2: Select Apply.

Step 3: Choose from a list of mortgage solutions

Step 4: You will be directed to Fill an Application Form.

Step 5: Submit the Application Form.

Step 6: Our call centre team will reach out to you on the phone number you provided.

If you wish to do this now, visit https://www.sc.com/ae/loans/

How to Videos

Status Enquiry

Report Lost or Stolen Card

Credit Card PIN Change

Debit/ATM Card Activation/PIN Set

Credit Card Activation/PIN Set

Replace Card

Instant Registration

Credit Balance Refund

Cheque Book Request

Debit Card PIN Change

Complete or update your Customer Investment Profile (CIP)

Digital Awards Know More

Digital Awards

Global Finance Awards

Best Bill Payment and Presentment
Chief Digital Officer (CDO) Conclave

Industry Disrupter Award
Global Finance Awards

Best Website Design

Know More