Privacy Notice

Privacy Statement for all parties to a Retail Banking account

This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“SCB”, “we” or “our”). Personal Data is information relating to an individual (“you” or “your”).

The data controller of your personal data is the SCB entity you have or may have a relationship with or with whom an account is maintained that you are a security provider for. Our Head Office functions may also be the controller of your Personal Data. A list of SCB entities can be found here.

Personal data comprises all the details SCB holds or collects about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with SCB, including information received from third parties, the public domain, collected through use of our website, cookies, and our electronic banking services.

If you have or are party to more than one account with SCB, including to a Corporate and Institutional Banking relationship, we will link all your accounts and personal data to enable us to have an overall picture of your relationship with us.

If you do not provide us with personal data we need to meet our legal and regulatory obligations or to enter into an agreement with you we may not be able to provide you with the products or services you have requested.

Purposes for which we may process your Personal Data

To enable us to fulfil the contract between us for the products or services you have requested, we need to process your personal data for purposes including the following:

• processing applications for products and services, effecting payments, transactions and completing instructions or requests;
• providing products and services (including electronic banking services);
• assessing suitability for products and services;
• credit assessment, including conducting credit checks and setting credit limits;
• operational purposes;
• statistical purposes;
• establishment, continuation and management of banking relationships and accounts;
• surveillance of premises and ATMs.

For some purposes in connection with the service you have requested, we have a legal or regulatory obligation to process your Personal Data. These purposes include:

• the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
• identity verification, government sanctions screening and due diligence checks;
• to comply with local or foreign law, regulations, directives, judgments or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.

We may also process your Personal Data in line with any voluntary codes; to effect agreements between any member of the Standard Chartered Group and any authority, regulator, or enforcement agency; to comply with policies (including the Standard Chartered Group’s policies) and good practice standards where it is in our legitimate interest to do so.

We may also process your Personal Data where it is in our legitimate interests to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

To whom we may disclose Personal Data

Any member of SCB, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties for any of the purposes specified above:

• any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
• professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support SCB’s business;
• our business alliance partners who may provide their product or service to you;
• a merchant or a member of a card association where the disclosure is in connection with use of a card;
• upon your death or mental incapacity, your legal representative and their legal advisers, and a member of your immediate family for the purpose of allowing him/her to make payment on your account;
• any security provider or any person authorised to operate your account and to act on your behalf in giving instructions, to perform any other acts under our banking agreement or use any product;
• any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
• any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;
• any debt collection agency, credit bureau or credit reference agency, rating agency correspondents, insurer or insurance broker, direct or indirect provider of credit protection and fraud prevention agencies;
• any financial institution to conduct credit checks, anti-money laundering related checks, for fraud prevention and detection of crime purposes;
• anyone we consider necessary to facilitate requests for services or applications for products with any member of the Standard Chartered Group;
• anyone we consider necessary in order to provide services in connection with a product;
• any actual or potential participant or sub-participant in relation to any of our obligations in respect of any banking agreement, assignee, novatee or transferee (or any officer, employee, agent or adviser of any of them);
  located in any jurisdiction.

Security

Personal Data may be transferred to, or stored at, a location outside of your country of residence, which may not have data protection law. The security of your personal data is important to us. SCB has technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by SCB. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

You should be aware that the Internet is not a secure form of communication and sending us any personal data over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence.

Other Terms and Conditions

There may be specific terms and conditions in our banking and product agreements that govern the collection, use and disclosure of your personal data. Such other terms and conditions must be read in conjunction with this Privacy Statement.

Retention

We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes. In the majority of cases this will be for seven years from the end of your relationship with us.

Automated decisions and profiling

We may use profiling, including behavioural analysis, to assist us to provide you with better services, to make decisions and to prevent money laundering, terrorism, fraud and other financial crime, for example using profiling may help us to try and detect whether use of your credit card may be fraudulent. If any profiling will result in an automated decision relating to you, we will let you know and you will have the right to discuss the decision with us.

Marketing

We may use your Personal Data:
i. to conduct market research and surveys with the aim of improving our products and services;
ii. for marketing purposes, promotional events, competitions and lucky draws.

We process your Personal Data for these purposes because it is in the interest of our business to do so with the intention of improving our products and services and generating business. We will not send you marketing material if you have specifically asked us not to do so. You have the right to opt out of receiving marketing material at any time. To do so please contact your branch or relationship manager.
If you change your mind and ask us not to send you marketing material or other promotional or research material you have subscribed to receive, we may need to retain a record that you have asked us not to do so to ensure that you do not receive anything further.

Monitoring

To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

Your Rights

Subject to applicable law, regulations and/or banking industry guidelines, you may have the following rights:

• Access
  To request a copy of the personal data processed in relation to you. SCB may be allowed by law to charge a fee for this.
• Correction
  To request that we correct your personal data. You can do this at your branch or through your relationship manager.
• Erasure
  To ask us to delete your personal data, for example if we no longer have a valid reason to process it.
• Object
  To object to how we process your personal data. This does not mean you can decide or choose how we process your personal data other than in relation to marketing. If you have any concerns about how we process your personal data, please discuss this at your branch or with your Relationship Manager. We may not be able to offer you services if you do not want us to process the personal data we consider it necessary to process to provide the services.
• Restriction
  To restrict how your personal data is processed in certain cases, such as when the accuracy of your Personal Data is contested. If you have any concerns about how we process your Personal Data, please discuss this at your branch or with your Relationship Manager.
• Portability
  To request a copy of the personal data you have given to us in a machine readable format.

Contacting us

The Global Head of Privacy can be contacted at:
privacy@sc.com
Standard Chartered Bank
1 Basinghall Avenue
London
EC2V 5DD

Complaints

If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please discuss this at your branch or with your Relationship Manager, or contact the Global Head of Privacy.

You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank, or if your relationship is with SCB outside of the European Union but you are located there, the UK Information Commissioner. Details can be provided by emailing privacy@sc.com

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 23/05/2018.

Applying to work for the Standard Chartered Group

Please see our separate Group Recruitment Privacy Statement.

Cookies

Please see our separate Cookie Policy.

Linked Websites

Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.

For clients of Standard Chartered Private Bank with a booking centre or relationship centre with Standard Chartered Bank (Singapore) Limited, please refer to sc.com/sg/privacy for the privacy statement applicable to your personal data.

For clients of Standard Chartered Private Bank with a booking centre or relationship centre with Standard Chartered Bank (Hong Kong) Limited, please refer to sc.com/privatebank/PvB_HK_Doc/PIC_E.pdf for the privacy statement applicable to your personal data.

以渣打銀行(香港)有限公司為投資中心或關係中心的渣打私人銀行客戶請參閱sc.com/privatebank/PvB_HK_Doc/PIC_C.pdf，以了解適用於閣下個人資料的私穩聲明。

For all other clients of Standard Chartered Private Bank, please refer to the below privacy statement applicable to your personal data.

Privacy Statement for all parties to a Private Banking account

This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“we” or “our”). Personal Data is information relating to an individual (“you” or “your”).

The data controller of your personal data is the Standard Chartered entity you have a relationship with or with whom an account is maintained for you. Our Head Office functions may also be the controller of your Personal Data. A list of Standard Chartered entities can be found here.

Personal data comprises all the details we hold or collect about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with us, including information received from third parties, the public domain, collected through use of our website and our electronic banking services.

Some of the data we collect about you may be in the form of cookies. Details of these cookies and their purposes can be found in our Cookie policy.

If you have or are party to more than one account with us, including to a Corporate and Institutional Banking relationship, we will link all your accounts and personal data to enable us to have an overall picture of your relationship with us.

If you do not provide us with personal data we need to meet our legal and regulatory obligations or to enter into an agreement with you we may not be able to provide you with the products or services you have requested.

Purposes for which we may process your Personal Data

To enable us to fulfil the contract between us for the products or services you have requested, we need to process your personal data for purposes including, but not limited to, the following:

i. processing applications for products and services, effecting payments, transactions and completing instructions or requests;
ii. providing products and services (including electronic banking services);
iii. assessing suitability for products and services;
iv. credit assessment, including conducting credit checks and setting credit limits;
v. operational purposes;
vi. statistical purposes;
vii. establishment, continuation and management of banking relationships and accounts;
viii. surveillance of premises and ATMs.

For some purposes in connection with the service you have requested, we have a legal or regulatory obligation to process your Personal Data. These purposes include:

the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
ii. identity verification, government sanctions screening and due diligence checks;
iii. to comply with local or foreign law, regulations, directives, judgments or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.

We may also process your Personal Data in line with any voluntary codes; to effect agreements between any member of the Standard Chartered Group and any authority, regulator, or enforcement agency; to comply with policies (including the Standard Chartered Group’s policies) and good practice standards where it is in our legitimate interest to do so.

We may also process your Personal Data where it is in our legitimate interests to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

To whom we may disclose Personal Data

Any member of Standard Chartered, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties, located in any jurisdiction, for any of the purposes specified above:

i. any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
ii. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support our business;
iii. our business alliance partners who may provide their product or service to you;
iv. a merchant or a member of a card association where the disclosure is in connection with use of a card;
v. upon your death or mental incapacity, your legal representative and their legal advisers, and a member of your immediate family for the purpose of allowing him/her to make payment on your account;
vi. any security provider or any person authorised to operate your account and to act on your behalf in giving instructions, to perform any other acts under our banking agreement or use any product;
vii. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
viii. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;
ix. any debt collection agency, credit bureau or credit reference agency, rating agency correspondents, insurer or insurance broker, direct or indirect provider of credit protection and fraud prevention agencies;
x. any financial institution to conduct credit checks, anti-money laundering related checks, for fraud prevention and detection of crime purposes;
xi. anyone we consider necessary to facilitate requests for services or applications for products with any member of the Standard Chartered Group;
xii. anyone we consider necessary in order to provide services in connection with a product;
xiii. any actual or potential participant or sub-participant in relation to any of our obligations in respect of any banking agreement, assignee, novatee or transferee (or any officer, employee, agent or adviser of any of them);

Security

Personal Data may be transferred to, or stored at, a location outside of your country of residence, which may not have data protection law. The security of your personal data is important to us. We have technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by us. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

You should be aware that the Internet is not a secure form of communication and sending us any personal data over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence.

Other Terms and Conditions

There may be specific terms and conditions in our banking and product agreements that govern the collection, use and disclosure of your personal data. Such other terms and conditions must be read in conjunction with this Privacy Statement.

Retention

We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes. In the majority of cases this will be for seven years from the end of your relationship with us.

Please refer to our Cookie policy for retention periods of cookies.

Automated decisions and profiling

Automated decision-making involves processing your personal data without human intervention. This means that we may process your personal data using software that can evaluate your personal circumstances and other factors to predict risks or outcomes. We may also use profiling to make decisions about you, including behavioural analysis, to assist us to provide you with better services, to make decisions and to prevent money laundering, terrorism, fraud and other financial crime. For example, using profiling may help us to try and detect whether use of your credit card may be fraudulent. If any profiling will result in an automated decision relating to you, we will let you know and you will have the right to discuss the decision.

Marketing

We may use your Personal Data for marketing purposes, including (but not limited to):

i. to conduct market research and surveys with the aim of improving our products and services;
ii. for marketing purposes, promotional events, competitions and lucky draws.

We process your Personal Data for these purposes because it is in the interest of our business to do so with the intention of improving our products and services and generating business. We will not send you marketing material if you have specifically asked us not to do so. You have the right to opt out of receiving marketing material at any time. To do so please contact your branch or relationship manager.
If you change your mind and ask us not to send you marketing material or other promotional or research material you have subscribed to receive, we may need to retain a record that you have asked us not to do so to ensure that you do not receive anything further.

Monitoring

To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

Your Rights

Subject to applicable law, regulations and/or banking industry guidelines, you may have the following rights:

• Access
  To request a copy of the personal data processed in relation to you. We may be allowed by law to charge a fee for this.
• Correction
  To request that we correct your personal data. You can do this at your branch or through your relationship manager.
• Erasure
  To ask us to delete your personal data, for example if we no longer have a valid reason to process it.
• Object
  To object to how we process your personal data. This does not mean you can decide or choose how we process your personal data other than in relation to marketing. If you have any concerns about how we process your personal data, please discuss this at your branch or with your Relationship Manager. We may not be able to offer you services if you do not want us to process the personal data we consider it necessary to process to provide the services.
• Restriction
  To restrict how your personal data is processed in certain cases, such as when the accuracy of your Personal Data is contested. If you have any concerns about how we process your Personal Data, please discuss this at your branch or with your Relationship Manager.
• Portability
  To request a copy of the personal data you have given to us in a machine readable format.

Contacting us

The Global Head of Privacy can be contacted at:
privacy@sc.com
Standard Chartered Bank
1 Basinghall Avenue
London
EC2V 5DD

Complaints

If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please discuss this with your Relationship Manager, or contact the Global Head of Privacy.

You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank, or if your relationship is with us outside of the European Union but you are located there, the UK Information Commissioner. Details can be provided by emailing privacy@sc.com

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 08/01/2021.

Applying to work for the Standard Chartered Group

Please see our separate Group Recruitment Privacy Statement.

Cookies

Please see our separate Cookie Policy.

Linked Websites

Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.

DIFC Private Banking Privacy Statement

This Schedule to the Private Banking Privacy Statement only applies to your relationship with Standard Chartered Bank in the DIFC.

Automated decisions and profiling

We may use profiling, including behavioural analysis, meaning that we may use software to process your personal data to evaluate your personal characteristics to predict outcomes and risks. We may use profiling, or otherwise employ solely automated means, to make decisions about you and we will provide further information where such technologies are being used.

We may also carry out automated anti-money laundering and sanctions checks. This means that we may automatically decide that you pose a fraud or money laundering risk if the processing reveals your behaviour to be consistent with money laundering or known fraudulent conduct, is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity. If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk:

1. we may refuse to provide the services you have requested or we may stop providing existing services to you; and
2. a record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services or employment to you.

This is known as “automated decision-making” and is only permitted when we have a legal basis for this type of decision-making. We may make automated decisions about you:

1. where such decisions are necessary for entering into a contract (such as deciding which services are suitable for you);
2. where such decisions are required by law; or
3. Privacy Notice – section 2where we are complying with government regulation or guidance.

You have rights in relation to automated decision making, including a right to appeal if your application is refused. If you want to know more please contact us using the details below.

Complaints

If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please discuss this at your branch or with your Relationship Manager, or contact the Global Head of Privacy.

You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank, or if your relationship is with SCB outside of the European Union but you are located there, the UK Information Commissioner. In the DIFC, this is the Commissioner of Data Protection who can be contacted at commissioner@dp.difc.ae.

Corporate and Institutional Banking, Global Banking and Commercial Banking Privacy Statement

This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“we” or “our”). In this Privacy Statement and related contractual terms and policy documents “Personal Information” or “Personal data” is information relating to an individual (“you” or “your”) and “data subject” has the same meaning as “individual”.

Personal data we collect in respect Corporate and Institutional Banking, Global Banking and Commercial Banking (collectively “Corporate and Institutional Banking”) relationships is primarily limited to the information on Directors and Officers, direct and indirect beneficial owners and authorised persons we need to enable us to meet our due diligence obligations, signatory details and contact information of individuals we interact with to enable the provision of services to a Corporate and Institutional Banking entity.

The data controller of your personal data is the Standard Chartered entity you have a relationship with. Our Head Office functions may also be the controller of your personal data. A list of our entities can be found here.

Personal data comprises all the details we hold or collect about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with us, including information received from third parties, the public domain, collected through use of our website, cookies, and our electronic banking services.

Some of the data we collect about you may be in the form of cookies. Details of these cookies and their purposes can be found in our Cookie policy.

If you have or are party to more than one account with us, or to a Private or Retail Banking relationship, we will link all your Personal data to enable us to have an overall picture of your relationship with us.

Purposes for which we may process your Personal data

We process Personal data where it is in our legitimate interests to do so to enable us to fulfil the contract between us and the corporate or institutional entity for the services requested, including (but not limited to) the following:

i. processing applications for products and services, effecting payments, transactions and completing instructions or requests;
ii. providing products and services (including electronic banking service);
iii. assessing suitability for products and services;
iv. credit assessment, including conducting credit checks and setting credit limits;
v. operational purposes;
vi. establishment, continuation and management of banking relationships and accounts; and
vii. surveillance of premises

For some purposes in connection with the service requested, we have a legal or regulatory obligation to process your personal data. These purposes include:

i. the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
viii. identity verification, government sanctions screening and due diligence checks; and
ix. to comply with: local or foreign law, regulations, directives, judgments or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.

We may also process your personal data in line with any voluntary codes; to effect agreements between us and any authority, regulator, or enforcement agency; to comply with policies (including the Standard Chartered Group’s policies) and good practice standards where it is in our legitimate interest to do so.

Personal data is also processed where it is in our legitimate interests to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

To whom we may disclose Personal data

Any member of Standard Chartered, including our officers, employees, agents, advisers and directors, may disclose your Personal data to any of the following parties, located in any jurisdiction, for any of the purposes specified above:

i. any other member of Standard Chartered anywhere in the world, including any officer, employee, agent, advisor or director;
ii. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support our business;
iii. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
iv. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;
v. any financial institution to conduct credit checks, anti-money laundering related checks, for fraud prevention and detection of crime purposes;
vi. anyone we consider necessary to facilitate requests for services or applications for products with any member of Standard Chartered;
vii. anyone we consider necessary in order to provide services in connection with a product;
viii. any actual or potential (a) assignee of all or any part of the business and/or asset of the Standard Chartered Group or (b) participant or sub-participant of our rights in respect of any product agreement, in order to evaluate the transaction intended to be the subject of the assignment, participation or sub-participation (or any officer, employee, agent or adviser of any of these parties);

Security

Personal data may be transferred to, or stored at, a location outside of your country of residence, which may not have data protection law. The security of your personal data is important to us. We have technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by us. We may do this through contractual provisions, including any approved by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

You should be aware that the Internet is not a secure form of communication and you must not send us any personal data over the Internet as this carries with it risks including the risk of access and interference by unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence.

Other Terms and Conditions

There may be specific terms and conditions in our banking and product agreements that govern the collection, use and disclosure of your personal data. Such other terms and conditions must be read in conjunctions with this Privacy Statement.

Retention

We retain your Personal data in line with our legal and regulatory obligations and for business and operational purposes. In the majority of cases this will be for seven years from the end of your relationship with us.

Please refer to our Cookie policy for retention periods of cookies.

Marketing

We will use your business contact data:

i. to conduct market research and surveys with the aim of improving our products and services;
ii. to market our products and for promotional events;
iii. To promote our thought leadership and share our insights about client issues and industry topics

We process your personal data for these purposes because it is in the interest of our business to do so with the intention of improving our products and services and generating business. We will not send you marketing material if you have specifically asked us not to do so. You have the right to opt out of receiving marketing material on behalf of the corporate or institutional entity that you represent at any time. To do so please contact your relationship manager.

If you change your mind and ask us not to send you marketing material or other promotional or research material you have subscribed to receive, we will need to retain a record that you have asked us not to do so to ensure that you do not receive anything further.

Monitoring

To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

Your Rights

• Access
  Subject to applicable law, regulations and/or banking industry guidelines, you may have the right to request a copy of the Personal data processed in relation to you. We may be allowed by law to charge a fee for this.
• Correction
  You can request at any time that we correct your personal data at your branch or through your relationship manager.
• Erasure
  In some circumstances you have the right to ask us to delete your personal data, for example if we no longer have a valid reason to process it.
• Object
  In some circumstances you may have the right to object to how we process your personal data but this does not mean you can decide or choose how we process your personal data other than in relation to marketing. If you have any concerns about how we process your personal data, please discuss this with your Relationship Manager. We may not be able to offer the services if you do not want us to process the personal data we consider it necessary to provide the services.
• Restriction
  In some circumstances you may have the right to restrict how your personal data is processed.

Contacting us

The Global Head of Privacy can be contacted at:
privacy@sc.com
Standard Chartered Bank
1 Basinghall Avenue
London
EC2V 5DD

Complaints

If you have a complaint in relation to the processing of your personal data and you are not happy with the way we deal with it, please discuss this with your Relationship Manager, or contact the Global Head of Privacy.

You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank. Details can be provided by emailing privacy@sc.com
Changes to this Privacy Policy

This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 08/01/2021

Applying to work for the Standard Chartered Group

Please see our separate Group Recruitment Privacy Statement.

Cookies

Please see our separate Cookie Policy.

Linked Websites

Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.

Corporate and Institutional Banking, Global Banking and Commercial Banking Privacy Statement – DIFC Schedule

This Schedule to the Corporate and Institutional Banking, Global Banking and Commercial Banking Privacy Statement only applies to your relationship with Standard Chartered Bank in the DIFC.

Automated decisions and profiling

We may use software to process your personal data to:

1. predict outcomes and risks (known as profiling); or
2. automatically decide if you pose a fraud or money laundering risk if your behaviour is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity (known as automated decision-making).

“Automated decision-making” is only permitted where:

1. necessary for entering into a contract (such as deciding which services are suitable for you);
2. required by law; or
3. we are complying with government regulation or guidance.

You have a right to appeal if your application is refused.

Complaints

In the DIFC, you have the right to complain to the Commissioner of Data Protection who can be contacted at commissioner@dp.difc.ae.

Privacy Statement for visitors to our website or premises and individuals who do not have a relationship with the Bank either as a client or through a client relationship

This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“we” or “our”). Personal Data is information relating to an individual (“you” or “your”).

Personal data comprises all the details we hold or collect about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with us, including information received from third parties, the public domain, collected through use of our website, cookies, and our electronic banking services.

Visitors to our website

We collect personal data which you voluntarily provide when visiting our website. We may also collect personal data collected through cookies and similar technology.

Some of the data we collect about you may be in the form of cookies. Details of these cookies and their purposes can be found in our Cookie policy.

When visiting our websites you may choose to provide personal data to us for a range of purposes, including (but not limited to):

• Subscribing to our publications and research
• Contacting us for information, either through an online form or through email
• Enquiring about our range of products and services
• Responding to surveys, quizzes or invitations to events
• Requesting access to a report or document

You can unsubscribe from receiving our publications and research at any time.

Should you provide personal data when you visit our websites, we will use the data for the purposes above, for statistical analysis and for marketing.

Use of your personal data for marketing purposes include (but are not limited to):

i. conducting market research and surveys with the aim of improving our products and services;
ii. promoting events, including competitions and lucky draws;
iii. Providing you with information on our products and services;
iv. Sending you newsletters, reports and relevant content

We process your Personal Data for these marketing purposes because it is in the interest of our business to do so with the intention of improving our products and services and generating business. However, we will not use any data you provide us on online forms for marketing purposes unless you register your consent on those forms. You also have the right to opt out of receiving marketing material at any time. Where you have asked us not to send you marketing material or other promotional or research material for which you have subscribed, we may need to retain a record that you have asked us not to do so to ensure that you do not receive anything further.

Visitors to Standard Chartered Bank

We collect personal data about our visitors, including those who visit our physical premises and those who engage with us without entering those premises. This may include your full name, the name of any company you represent, telephone number, building access data from access cards and images held, for example, on CCTV systems or temporary access cards.

We process your personal data, where it is in our legitimate interests, for the purposes of:

1. visitor, contractor and employee health and safety;
2. security of visitors, contractors, employees and Group premises and assets;
3. prevention, detection, investigation and prosecution of crime;
4. compliance with our internal policy requirements.

We may also process your personal data to comply with our legal and/or regulatory obligations including financial crime and any external or internal investigations.

When your personal data is provided for the above purposes, we will only use your personal data when necessary for those purposes.

Any member of the bank, including our officers, employees, agents and advisers, may disclose your personal data to any of the following parties, located in any jurisdiction, for any of the purposes specified above:

1. Any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
2. Professional advisers (including insurers and legal advisers), third party service providers, agents or independent contractors providing services to support our business;
3. Any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
4. Any court, tribunal, regulator, enforcement agency or any other authority (including any authority investigating an offence) or their agents;
5. Anyone we consider necessary in order to provide services to us.

Non client payees

We may be asked by a client to effect a transaction to the benefit of an individual who may not have a relationship with us. The personal data processed will generally be limited to your name, bank account number and contact details. The data controllers will be the entity that effected the transaction and our Head Office. We will determine if a payment beneficiary has a relationship with us. We cannot effect a payment if we are not provided with personal data we need to meet our legal and regulatory obligations.

We may process your personal data in line with our legal and/or regulatory obligations including:

1. the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
2. government sanctions screening;
3. to comply with local or foreign law, regulations, directives, judgements or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.

We may also process your Personal Data where it is in our legitimate interests, to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

Any member of the bank, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties, located in any jurisdiction, for any of the purposes specified above:

1. any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
2. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support our business;
3. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
4. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;
5. anyone we consider necessary in order to provide services in connection with a product;

Sponsorship and Donations

When deciding whether to enter into a sponsorship agreement or make a donation, we may process personal data on the person or those connected with the person who may be sponsored or to whom a donation may be made in line with our legal and/or regulatory obligations including:

1. the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
2. government sanctions screening;
3. to comply with local or foreign law, regulations, directives, judgements or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.

We may also process your Personal Data where it is in our legitimate interests, to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

Any member of the bank, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties for any of the purposes specified above:

1. any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
2. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support our business;
3. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
4. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;

Security

Personal Data may be transferred to, or stored at, a location outside of your country of residence, which may not provide the same statutory protections for your personal data. The security of your personal data is important to us. We have technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by us. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

You should be aware that the Internet is not a secure form of communication and sending us any personal data over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence.

Retention

We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes.

Please refer to our Cookie policy for retention periods of cookies.

Monitoring

To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

Your Rights

Subject to applicable law, regulations and/or banking industry guidelines, you may have the following rights:

• Access
  To request a copy of the personal data processed in relation to you. We may be allowed by law to charge a fee for this.
• Correction
  To request that we correct your personal data.
• Erasure
  To ask us to delete your personal data, for example if we no longer have a valid reason to process it.
• Object
  To object to how we process your personal data. This does not mean you can decide or choose how we process your personal data other than in relation to marketing.
• Restriction
  To restrict how your personal data is processed in certain cases, such as when the accuracy of your Personal Data is contested.

Contacting Us

The Global Head of Privacy can be contacted at:

privacy@sc.com
Standard Chartered Bank
1 Basinghall Avenue
London
EC2V 5DD

Complaints

If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please contact the Global Head of Privacy referred to in the Contacting Us section above.

You also have the right to complain to the data protection authority, if one exists, in your country where there is a Standard Chartered Bank. Details can be provided by emailing privacy@sc.com

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 08/01/2021.

Applying to work for the Standard Chartered Group

Please see our separate Group Recruitment Privacy Statement.

Cookies

Please see our separate Cookie policy.

Linked Websites

Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.

DIFC Non Client Privacy Statement

Privacy Statement for visitors to our website or premises and individuals who do not have a relationship with the Bank either as a client or through a client relationship

This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“we” or “our”). Personal Data is information relating to an individual (“you” or “your”).

Personal data comprises all the details we hold or collect about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with us, including information received from third parties, the public domain, collected through use of our website, cookies, and our electronic banking services.

Visitors to our website

We collect personal data which you voluntarily provide when visiting our website. We may also collect personal data collected through cookies and similar technology.

Some of the data we collect about you may be in the form of cookies. Details of these cookies and their purposes can be found in our Cookie policy.

When visiting our websites you may choose to provide personal data to us for a range of purposes, including (but not limited to):

• Subscribing to our publications and research
• Contacting us for information, either through an online form or through email
• Enquiring about our range of products and services
• Responding to surveys, quizzes or invitations to events
• Requesting access to a report or document

You can unsubscribe from receiving our publications and research at any time.

Should you provide personal data when you visit our websites, we will use the data for the purposes above, for statistical analysis and for marketing.

Use of your personal data for marketing purposes include (but are not limited to):

1. conducting market research and surveys with the aim of improving our products and services;
   ii. promoting events, including competitions and lucky draws;
   iii. Providing you with information on our products and services;
   iv. Sending you newsletters, reports and relevant content

We process your Personal Data for these marketing purposes because it is in the interest of our business to do so with the intention of improving our products and services and generating business. However, we will not use any data you provide us on online forms for marketing purposes unless you register your consent on those forms. You also have the right to opt out of receiving marketing material at any time. Where you have asked us not to send you marketing material or other promotional or research material for which you have subscribed, we may need to retain a record that you have asked us not to do so to ensure that you do not receive anything further.

Visitors to Standard Chartered Bank

We collect personal data about our visitors, including those who visit our physical premises and those who engage with us without entering those premises. This may include your full name, the name of any company you represent, telephone number, building access data from access cards and images held, for example, on CCTV systems or temporary access cards.

We process your personal data, where it is in our legitimate interests, for the purposes of:

1. visitor, contractor and employee health and safety;
2. security of visitors, contractors, employees and Group premises and assets;
3. prevention, detection, investigation and prosecution of crime;
4. compliance with our internal policy requirements.

We may also process your personal data to comply with our legal and/or regulatory obligations including financial crime and any external or internal investigations.

When your personal data is provided for the above purposes, we will only use your personal data when necessary for those purposes.

Any member of the bank, including our officers, employees, agents and advisers, may disclose your personal data to any of the following parties, located in any jurisdiction, for any of the purposes specified above:

1. Any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
2. Professional advisers (including insurers and legal advisers), third party service providers, agents or independent contractors providing services to support our business;
3. Any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
4. Any court, tribunal, regulator, enforcement agency or any other authority (including any authority investigating an offence) or their agents;
5. Anyone we consider necessary in order to provide services to us.

Non client payees

We may be asked by a client to effect a transaction to the benefit of an individual who may not have a relationship with us. The personal data processed will generally be limited to your name, bank account number and contact details. The data controllers will be the entity that effected the transaction and our Head Office. We will determine if a payment beneficiary has a relationship with us. We cannot effect a payment if we are not provided with personal data we need to meet our legal and regulatory obligations.

We may process your personal data in line with our legal and/or regulatory obligations including:

1. the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
2. government sanctions screening;
3. to comply with local or foreign law, regulations, directives, judgements or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.

We may also process your Personal Data where it is in our legitimate interests, to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

Any member of the bank, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties, located in any jurisdiction, for any of the purposes specified above:

1. any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
2. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support our business;
3. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
4. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;
5. anyone we consider necessary in order to provide services in connection with a product;

Sponsorship and Donations

When deciding whether to enter into a sponsorship agreement or make a donation, we may process personal data on the person or those connected with the person who may be sponsored or to whom a donation may be made in line with our legal and/or regulatory obligations including:

1. the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
2. government sanctions screening;
3. to comply with local or foreign law, regulations, directives, judgements or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.

We may also process your Personal Data where it is in our legitimate interests, to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

Any member of the bank, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties for any of the purposes specified above:

1. any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
2. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support our business;
3. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
4. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;

Security

Personal Data may be transferred to, or stored at, a location outside of your country of residence. When we transfer data to another country (including to other members of the SCB Group) we will ensure that the recipient agrees to apply equivalent levels of protection for personal data as we do and in accordance with applicable laws. We have appropriate safeguards such as information and cyber security controls and contractual commitments if we are required to do so by law in order to ensure that your personal data is protected. If you would like further information about this, please contact us using the details below.

The security of your personal data is important to us. We have technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by us. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

You should be aware that the Internet is not a secure form of communication and sending us any personal data over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence.

Retention

We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes.

Please refer to our Cookie policy for retention periods of cookies.

Monitoring

To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

Your Rights

Subject to applicable law, regulations and/or banking industry guidelines, you may have the following rights:

• Access
  To request a copy of the personal data processed in relation to you. We may be allowed by law to charge a fee for this.
• Correction
  To request that we correct your personal data.
• Erasure
  To ask us to delete your personal data, for example if we no longer have a valid reason to process it.
• Object
  To object to how we process your personal data. This does not mean you can decide or choose how we process your personal data other than in relation to marketing.
• Restriction
  To restrict how your personal data is processed in certain cases, such as when the accuracy of your Personal Data is contested.

Contacting us

The Global Head of Privacy can be contacted at:
privacy@sc.com
Standard Chartered Bank
1 Basinghall Avenue
London
EC2V 5DD

Complaints

If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please discuss this at your branch or with your Relationship Manager, or contact the Global Head of Privacy.

You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank, or if your relationship is with SCB outside of the European Union but you are located there, the UK Information Commissioner. In the DIFC, this is the Commissioner of Data Protection who can be contacted at commissioner@dp.difc.ae. Further details can be provided by emailing privacy@sc.com

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 08/01/2021.

Applying to work for the Standard Chartered Group

Please see our separate Group Recruitment Privacy Statement.

Cookies

Please see our separate Cookie policy.

Linked Websites

Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.

STANDARD CHARTERED BANK GROUP RECRUITMENT PRIVACY STATEMENT

This Group Recruitment Privacy Statement relates to the collection, use and disclosure of your Personal Data throughout the recruitment process by any member of the Standard Chartered Group (including affiliates and subsidiaries) (“SCB”, “the Group”, “we” “our” or “us”).

The Personal Data we process in relation to you is provided by you, third parties, collected through the SCB careers website (www.sc.com/careers), publicly available sources or generated during your application for your employment with us, through any media.

WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU?

Personal Data that we may process, as appropriate throughout the recruitment process includes, but is not limited to:

• name and contact details (such as telephone number, e-mail address and postal address);
• date of birth;
• curriculum vitae/résumé;
• current and previous employment details (including salary/bonus and employee benefits schemes);
• academic background (such as your university or school diplomas/certificates and other educational achievements);
• languages spoken and level of proficiency;
• job preferences including willingness to travel and/or relocate;
• gender;
• marital status;
• results of any pre-employment testing such as psychometric testing;
• evidence of identity such as national ID/passport/resident card;
• immigration status and work permits including employment pass/work authorisations or other relevant documents;
• video, photographic images or audio recordings submitted or made as part of the recruitment process.

We may also process sensitive or special Personal Data where relevant to the recruitment process and where country laws permit us to do so, including where necessary to accommodate any special requirements.

Sensitive or special Personal Data processed may include but is not limited to:

• criminal record;
• racial/ethnicity information;
• trade union membership (if relevant in certain countries); and
• health related information including physical/mental health.

Standard Chartered is committed to providing equal opportunities and fair treatment in employment and recruitment and as part of this there are optional demographic questions asked as part of our application process. These questions are asked purely for the purposes of furthering those aims and creating a diverse and inclusive working environment.

The answers to these questions do not form part our selection process – they are not shared with the relevant decision makers.  They are only reviewed as an aggregated and anonymised report for our Global Diversity and Inclusion and HR Analytics teams to better assess and address the Bank’s current level of diversity.  Collecting data in this way is best practice for large global organisations.

Importantly, this section of the application is completely optional, and an applicant can choose at the onset not to participate.

We also process Personal Data provided by you in relation to third parties when it relates to your application for employment with SCB, such as details of your referees or declaring close personal relationships, close financial relationships, client and business partner connections for the purpose of protecting SCB and its customers from conflicts of interest, fraud and other financial crime. It is your responsibility to ensure anyone about whom you provide us with Personal Data is made aware that you are providing their Personal Data and for what purpose.

HOW WE COLLECT YOUR PERSONAL DATA

We collect Personal Data in the following ways:

Careers Websites

We collect your Personal Data when you submit a job application and/or create a profile through our Careers websites or approved third party websites (the “websites”).

Social Network Sites

We may collect Personal Data about you from other sources.  This includes social media channels, such as LinkedIn when you choose to provide us with a link to your profile as part of your job application through the integrated functionality on the Bank’s recruitment system. If you sign into the recruitment system using the LinkedIn functionality, we will collect your Personal Data from certain fields, by taking a snapshot and merging this with other data captured through the online application form to create a single profile.

The Bank also use various social media channels and job boards to advertise and communicate the Bank’s open opportunities. If you sign-in to the Bank’s recruitment system through a social media channel, or job board where the functionality allows, the Bank may use the content of your Job Board application as described above.

We will not collect your photographs or videos from any Social Network Site unless you submit a photograph or video voluntarily as part of your recruitment application.

We may also obtain your contact details from publicly available sources, including content that you have made public on Social Network Sites for professional purposes to make initial contact with you for recruitment purposes. If we contact you in this way, you will be given the opportunity to opt out of receiving any further information about career opportunities with SCB and you can subsequently opt out at any time by contacting askhr@sc.com.

Recruitment Agencies

Your Personal Data may be provided to SCB by recruitment agencies with whom you have registered an interest in working for SCB. Where a recruitment agency refers you to us, a profile will be created for you in our recruitment database based on the information provided and you will receive a notification asking you to log in and complete your candidate profile through a website. Candidates who do not log in and complete their profile within one month will have their profile deleted. Records will be maintained of who decided not to progress so that they are not contacted again.

Other sources

Your Personal Data may also be collected from third parties during the recruitment process, such as references from previous employers.

PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL DATA 

The processing of your Personal Data for recruitment purposes is:

• necessary to consider whether to enter into an employment relationship with you;
• necessary to comply with any legal right or obligations to which we are subject in relation to your employment or engagement; or
• carried out with your consent, to carry out criminal record checks and pre-employment searches with a credit reference agency, where countries laws permit;

and includes, but is not limited to, the following:

• to process your application including to identify and contact you;
• to determine whether you have the professional skills, expertise and experience for the position applied for;
• if you are offered a position with SCB, to verify the Personal Data provided including your identity, address, right to work, employment history and academic background and other background screening purposes including, where allowed by law, criminal record checks, searches with a credit reference agency and sanctions screening checks;
• to assist in the administration of the Group’s global recruitment programme, recruitment campaign planning, and compliance with related internal policies; and
• to provide you with information about other job vacancies if you would like the SCB to send you such notifications, which may include using data analytics to match your profile against vacant positions.

TO WHOM WE MAY DISCLOSE YOUR PERSONAL DATA 

SCB operates globally and any authorised employee, agent and adviser in any country may be involved in processing your recruitment application. They may have access to your full candidate profile, interview record psychometric test and background screening results

Your Personal Data may be disclosed to any of the following for any of the purposes outlined above:

• professional advisers, third party service providers, agents or independent contractors providing services to SCB;
• any person in connection with litigation or other legal proceedings, to obtain legal advice or for establishing, exercising or defending legal rights;
• any person to whom disclosure is allowed or required by Law and/or Regulation;
• any court, tribunal, Regulatory Authority or Governmental Entity;
• any criminal records bureau, credit bureau or credit reference agency when conducting background checks;
• third parties to provide references at your request or with your consent;
• third parties to verify the accuracy of the Personal Data you provide us with for background screening; and
• third parties to whom we may transfer our rights and/or obligations under any agreement, including but not limited to a potential merger or acquisition of all or part of the Group’s business.

In some circumstances, we may provide your Personal Data to a third party who will determine how and why it will be processed. For example, where allowed by law we may require successful candidates to complete a pre-employment health assessment. The Group is an equal opportunities employer committed to a diverse and inclusive workforce and will always consider any reasonable adjustments which could be made to accommodate special requirements.

HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

Personal Data is retained as long as necessary for the purpose for which it is collected and to meet legal, regulatory and operational requirements. Retention periods may differ for each country. At the end of the retention period, non-identifiable data is kept for management information purposes.

SCB may also retain your contact information for the purposes of inviting you to join our Talent Network. If you join our Talent Network, you will receive information about SCB, invitations to events and/or receive information regarding job opportunities that may be relevant to your skills. If you choose not to join the Talent Network, we will record that fact and will only retain the minimum Personal Data necessary to ensure you are not contacted again about the Talent Network.

HOW WE PROTECT YOUR PERSONAL DATA

The security of your Personal Data is important to us and SCB implements technical and organisational measures to safeguard your Personal Data.

As an international organisation, SCB manages its people resources on a global basis and authorised personnel may access your Personal Data in any country in which SCB operates. Your Personal Data may therefore be transferred to employees, agents, advisors or third party service suppliers, and other third parties authorised to act on our behalf in countries that may not offer equivalent data protection or privacy laws to that of the country where you are located. When using external service providers, we require that they adhere to security standards mandated by SCB and regardless of where Personal Data is transferred, we take all steps reasonably necessary to ensure that it is kept securely.

If you are applying for a position in the European Union (“EU”) and your Personal Data is processed in a country outside of the EU, we will put in place contractual clauses approved by the EU Commission as providing an adequate level of protection.

You should be aware that the Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. We do not accept responsibility or liability for the confidentiality, security or integrity of your Personal Data in connection with its transmission over the Internet.

UPDATING YOUR RECRUITMENT PROFILE

If you choose to create a profile on any of our websites or any other recruitment channel, it is your responsibility to maintain and update the Personal Data provided by you in your profile and SCB may from time to time request, via email that you update your Personal Data to ensure it is accurate. You can access, update or delete your Personal Data in your profile at any time.

PSYCHOMETRIC ASSESSMENTS

We may undertake psychometric assessment of you to measure some aspects of performance including technical skills, and/or personality traits such as temperament or situational judgement. We use specialist third parties to decide which assessments are relevant to use, as well as to administer them and assess the results. We may use some assessments to determine whether you progress to the next stage of the recruitment process. You should note that some of these assessments may be made using automatic decision making. Please see the section below on automated decision making for further information.

If you do not consent to psychometric assessments where we deem it appropriate as part of the recruitment process, your application will not be able to be progressed.

AUTOMATED DECISION MAKING AND PROFILING

SCB uses a number of assessments across its hiring processes and which ones you encounter depend on the role for which you are applying. These assessments may include aptitude tests or behavioural assessments, such as situational judgement tests. How you perform on these assessments may determine your progression to the next stage of the recruitment process.

Some of these assessments may measure your performance on a solely automated basis and without human intervention (‘automated decision-making’). For example, you may be asked to complete a situational judgement test, which the Bank uses to assess your alignment to the Bank’s core behavioural values – the ‘Valued Behaviours Assessment’. The output of this assessment is solely based on automated decision-making and will determine whether or not your application progresses.

If you are asked to complete our Valued Behaviours Assessment and wish to find out more, please visit either our: Experienced professional careers website FAQs  https://www.sc.com/en/global-careers/experienced-hire/hiring-process/faqs/ or our Early careers website FAQs https://www.sc.com/en/careers/early-careers/faq/.

We use automated decision-making because it allows for greater consistency and fairness in the decision-making process, for example, by reducing the potential for human error and bias.

It is faster, more comprehensive, and more precise than human decision-making, thereby increasing the efficiency of the process. This means that candidates receive feedback more quickly and can therefore also apply for jobs elsewhere in a timely manner.

Furthermore, as a global organisation, SCB receives a significant number of applications and the quantity of applications received may mean that the use of automated decision-making is necessary since human involvement may not be practically possible.

If we undertake any assessments or profiling that will result in an automated decision relating to you, we will do so on the basis we think it is necessary to your application or with your consent; we will let you know and you will have the right to discuss the decision.

BACKGROUND SCREENING

If you are offered a position with SCB, the accuracy of the Personal Data you have provided will be verified by our third-party background screening vendors.

A criminal record search will be undertaken, where allowed by applicable law. You may also be required to consent to such checks being undertaken. If you do not give your consent where required, we will not be able to continue with the recruitment process including the withdrawal of an offer of employment. SCB has a policy on the recruitment of ex-offenders which is available on request.

We may also use the services of a credit reference agency (“CRA”) to verify public information such as county court judgments, bankruptcies, decrees and administration orders. The CRA will record that such a search has been made about you, but it will not affect your credit rating.

Where there are anomalies or discrepancies you will be contacted by a recruitment specialist and you may be required to supply further Personal Data to enable further enquiries/verification to be completed.

If you do not provide information where requested, provide misleading, false or inaccurate information or withhold any material information, we reserve the right to stop the recruitment process including withdrawing an offer of employment.

VIDEO INTERVIEWS

If you are selected to participate in a video interview, you will be directed towards our third-party digital platform, where you will need to provide verbal responses to pre-set questions displayed in text, and these are designed to assess your suitability against the requirements of the role for which you have applied.

Your interview will be viewed by the SCB recruitment adviser assigned to the role being advertised, the Hiring Manager, and /or those persons specifically involved in the hiring of the position to evaluate your responses in line with our rating criteria. You will be assigned a score based on the answers you provide, which will determine whether you participate to the next stage of the recruitment process. Your recorded interview will be held securely on the third-party platform, where it may also be accessed for the provision of technical or administrative support by the parties involved in its maintenance and operation. 

MINORS 

SCB recruitment activities are generally not aimed at minors. If you are a minor in the relevant jurisdiction, you must obtain the consent of your parent or guardian before contacting SCB in relation to recruitment.

COOKIES

Click here  https://www.sc.com/en/cookie-policy/ to see how we use cookies

THIRD PARTY WEBSITES

This Group Recruitment Privacy Statement does not apply to any processing of your Personal Data carried out by or on behalf of any third-party websites where SCB online recruitment advertisements are displayed or to linked third-party websites that SCB does not operate or control.

UPDATES TO THE GROUP RECRUITMENT PRIVACY STATEMENT

This Group Recruitment Privacy Statement may be updated from time to time and it is your responsibility to visit our websites regularly for the most recent version.

ACCESSING AND CORRECTING YOUR PERSONAL DATA

If you wish to access, correct or request deletion of your Personal Data other than your profile through the website, or have questions regarding this Statement please email : askhr@sc.com.

If you are registered to receive job alerts or other information and then subsequently you no longer wish to receive such information from us, you have the option at any time to amend your profile choices so as not to receive such job alerts and/or other information from us.

YOUR RIGHT TO ERASURE

You may have the right in some circumstances to ask for some of your Personal Data to be deleted, for example when there is no longer a valid reason to process it. This is not an absolute right to have any Personal Data deleted that you wish.

YOUR RIGHT TO OBJECT TO OR RESTRICT THE PROCESSING OF YOUR PERSONAL DATA

In some circumstances, you may have the right to object to how we process your Personal Data or restrict its processing, but this does not mean you can decide or choose how we process your Personal Data. If you have any concerns about how we process your Personal Data, please email: askhr@sc.com.

COMPLAINTS

If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please email: askhr@sc.com.

The Chief Data Protection Office can be contacted at: privacy@sc.com or at Standard Chartered Bank, 1 Basinghall Avenue, London, EC2V 5DD.

You also have the right to complain to any data protection authority that exists in the country where you have a relationship with the Bank. You may also have this right in the country in which are you are located if this is different from the country with which you have a Bank relationship. For details, please email askhr@sc.com.

This Statement was last updated on 18 June 2021

Standard Chartered is committed to respecting your privacy and complying with applicable laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

This Privacy Statement describes how, when, and why Standard Chartered PLC, with its registered address at 1 Basinghall Avenue, London, EC2V 5DD, and company number ZC000018 (“Standard Chartered”, “the Company” or “we/us/our”) may use your information, as well as your rights in relation to this information. This Privacy Statement extends to the Company’s share registrar, Computershare Investor Services Plc (“Computershare” or “Registrar”) who, in carrying out share registry services, process personal information about you as a shareholder on our behalf. Standard Chartered will collect and use your personal information as described in this Privacy Statement and as permitted by applicable laws where: (i) it is necessary to fulfil a contract with you (to carry out our obligations to you as a shareholder); (ii) you have given us your express consent; (iii) it is necessary for one or more legitimate interests pursued by Standard Chartered; or (iv) Standard Chartered is required to process your personal information in order to comply with a legal obligation to which it is subject.

What personal information we collect and use in relation to registered shareholders and why

Standard Chartered will collect and use personal information that you have provided to us directly or supplied through your agent, stockbroker or share plan administrator. This also applies to personal information you submit for registration to, and use of, our online services or website. Personal information includes identification details, contact information, categories and classes of shares you hold, your bank or building society account details and your voting and attendance record in relation to our general meetings.

In collaboration with Computershare, we use your personal information for the following purposes:

• to manage your shareholder interests in Standard Chartered to enable you to exercise your rights as a shareholder; keep the shareholder register updated; contact you with shareholder related information and to address any queries or complaints you raise with us;
• where it is necessary for the legitimate interests pursued by Standard Chartered. For example, to produce and maintain shareholder records, announcements and communications; to conduct data analytics studies to review and better understand and monitor shareholder patterns; to manage and administer Standard Chartered’s business effectively and for proper record-keeping purposes relating to Standard Chartered’s business and shareholdings; and
• to comply with legal or regulatory requirements.

How we collect, use and share your personal information

Standard Chartered are committed to collecting and using personal information in accordance with applicable laws and regulations as we are required to have a legal basis upon which to process your personal data. We share your personal information with a number of trusted third parties who help us deliver our services in order to fulfil our legal obligations or at your request. Such parties include Computershare Investor Services PLC as our Registrar, payment providers who help us manage dividend and other payments to our shareholders, IT services and back office systems, solicitors, professional service firms, regulators, tax officials and law enforcement.

Some of the third parties we mention above just use your personal information in the way we tell them. However, others may make their own decisions about the way that they use this information, or collect additional information from you, to perform the services or functions that they support us with, or to comply with regulatory responsibilities as controllers in their own right. In such cases, they are subject to the same legal obligations as us in relation to this information and the rights you have in relation to your information apply to them too.

If you would like any more information from any of these recipients, or to exercise any rights in relation to the information that they hold, please contact us and we will put you in touch with them.

Sharing your personal data

In addition, we will share your personal information with:

• such persons as are necessary where the law requires or permits disclosure, or there is a duty to the public to share or disclose your personal information e.g. for the purpose of verifying shareholdings or contacting shareholders about matters relating to the company, their shareholding or a related exercise of rights;
• any individual or company to whom we propose to transfer our obligations and rights in relation to the administration of our share register;
• any other person that requires access to or receipt of your personal information in connection with or as a result of any agreement we may have with or concerning you, or our arrangements with you;
• any third party at your request or with your consent;
• other members of the Standard Chartered Group as necessary to operate our business (for example, to provide you with services, for internal reporting and where those companies provide services to us);
• other financial institutions who you ask us to deal with;
• our service providers and agents (including their sub-contractors);
• your advisers (such as lawyers and other professional advisers) who you have authorised to represent you, or any other person you have told us is authorised to give instructions on your behalf (such as under a power of attorney);
• UK and overseas regulators, law enforcement agencies and authorities in connection with their duties;
• any third party after a restructure, sale or acquisition of any Standard Chartered company, as long as that person uses your information for the same purposes you originally provided it for;
• anyone we transfer or delegate our rights or obligations to, as allowed under the terms and conditions of any agreement you have with us (e.g. if we transfer the management of our share register to another service provider); and
• anyone else where we have your consent, or where we have another lawful basis for doing so.

Retention of your personal information

Your personal data will be stored either for as long as you are a shareholder, or longer if required by law or as is otherwise necessary. It will always be stored in line with our data retention policies.

Overseas transfers of data

Your information may be transferred to and stored in locations outside the UK and the European Economic Area (EEA), including countries that may not have the same level of protection for personal information. Where this is the case, we will put in place appropriate safeguards (such as contractual clauses), in accordance with applicable legal requirements, to ensure that your data is adequately protected.

When we share information with organisations in another jurisdiction, we will take all reasonable steps to ensure that the receiver agrees to apply equivalent levels of protection for personal data as we do. If this is not possible, for example because we are required by law to disclose information, we will ensure the sharing of that information is lawful.

Your rights in relation to any personal information we hold about you

You have the following rights in relation to the personal data that we hold about you:

• to request a copy of such personal data;
• to request an electronic copy of such personal data that you (or a third party chosen by you) have given us;
• to object to particular ways that we are using such personal data;
• to restrict how we use such personal data;
• to erase, correct or complete any incomplete such personal data; and
• to withdraw consent to the processing of such personal data where Standard Chartered relies on consent to process your personal information.

Your ability to exercise these rights will depend on a number of factors, and in some instances we will not be able to agree to your request (for example, if we have a legitimate reason for not doing so or the right doesn’t apply to the particular information that we hold about you). We may also ask you for proof of identity when making a request to exercise any of these rights – we do this to ensure that we are dealing with the right individual when, for instance, disclosing information about a person.

How you can contact us with any questions you may have about privacy

If you would like to contact the Registrar (Computershare Investor Services PLC) you can:

• telephone 0370 702 0138 (in the UK) or +44370 702 0138 (from overseas); or
• write to:

The Pavilions
Bridgwater Rd
Bristol
BS99 6ZZ
United Kingdom

If you have any questions about our Privacy Policy or if you would like more information on your rights, or want to exercise them, you can send an email to privacy@sc.com or write to:

Group Data Protection Office
Standard Chartered
1 Basinghall Avenue
London
EC2V 5DD
United Kingdom

If you remain unhappy with a response you receive from us you can also refer the matter to the UK Information Commissioner’s Office by visiting www.ico.org.uk, or to the data protection regulator in the country where you live or work.