Service Impact Update
System Maintenance Notification
System Maintenance Notification
|
OUTAGE TYPE
|
OUTAGE DESCRIPTION
|
EXPECTED DOWNTIME
|
|---|---|---|
| Abu Dhabi and Al Ain TAQA Distribution Utility Bill payment | Abu Dhabi and Al Ain TAQA Distribution utility bill payment on Online Banking and the SC Mobile App will not be available. | From 4:00 PM on 22 May to 4:00 PM on 24 2026 |
| Transfer Services | Due to the Eid-Al-Adha public holidays, certain transfers to local accounts via Online Banking and SC Mobile App will not be available. | From 26 to 29 May 2026 |
| UAE Direct Debit System | Direct Debit service set up on Online Banking will not be available. | From 26 to 29 May 2026 |
| Credit Card Services | Credit Card services in SC Cash Deposit Machine, Automated Teller Machine (ATM), Interactive Voice Response, Online Banking and SC Mobile App will not be available. | From 1:30 AM to 3:30 AM on 30 & 31 May 2026 |
| Credit Card online purchases | Online purchases done by Credit Card using 3D Secure (3DS) authentication will be temporarily unavailable. | From 1:30 AM to 3:30 AM on 30 & 31 May 2026 |
| Credit Card Transaction Alerts | Credit Card Transaction Alerts (SMS/Push Notifications) will not be dispatched during this period. They will be sent on resumption of this service. | From 1:30 AM to 3:30 AM on 30 & 31 May 2026 |
To report a fraudulent transaction please call our Client Care Centre at 600 5222 88 or +971 600 5222 88 (if calling from overseas).
We apologise for any inconvenience caused and thank you for your patience and understanding.