Service Impact Update
System Maintenance Notification
System Maintenance Notification
|
OUTAGE TYPE
|
OUTAGE DESCRIPTION
|
EXPECTED DOWNTIME
|
|---|---|---|
| Transfer Services | Transfer services through Online Banking and SC Mobile App will not be available. | From 6:00 AM to 8:00 AM on 10 Oct 2026 |
| Corporate Action Portal | Corporate Action Portal on Online Banking will not be available. | From 8:00 PM on 10 Oct to 8:00 AM on 11 Oct 2026 |
| Credit/Debit Card | Point of Sale (POS) transactions and online purchases made using Credit or Debit Cards will be temporarily unavailable. | From 12:30 AM to 12:32 AM on 11 Oct 2026 |
| International Transfer Services | Due to unforeseen technical issues, international fund transfers in New Zealand Dollars (NZD) via Online Banking and the SC Mobile App are currently unavailable. Our technical team is actively working to resolve the issue, and the service is expected to be restored by 10 October 2026. Alternatively, you may send funds to New Zealand in other available currencies during this period. | Until 10 October 2026 |
To report a fraudulent transaction please call our Client Care Centre at 600 5222 88 or +971 600 5222 88 (if calling from overseas).
We apologise for any inconvenience caused and thank you for your patience and understanding.