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Mobile Phone, Cell Phone, Phone
  1. Digital Banking
  2. Standard Chartered Mobile Key

Standard Chartered Mobile Key

Switch from OTPs to SC Mobile Key to authorise your transactions and logins

Benefits of SC Mobile Key
  • No requirement for
    wifi/data

    while using SC Mobile app

  • Set your own
    6 Digit

    Mobile Key

  • Recieve
    alerts

    for instant approval

Features of SC Mobile Key

Enhanced security

SC Mobile Key provides you with added security against online fraud and threats

Instant login

Banking online is now quicker and more convenient. The SC Mobile Key also becomes your PIN to login to your bank account and you won’t have to wait for the OTP to arrive

Independent of internet access

SC Mobile Key works even when you do not have data or mobile network connectivity
  • Text, Paper
  • Mobile Phone, Cell Phone, Electronics
  • Text, Page, Number
  • Text, Computer, Electronics
  • Text, Page, Advertisement

How to activate this on your SC Mobile app

STEP 1

Login to SC Mobile and when you get the pop-up nudge to register for SC Mobile Key, click on register

STEP 2

When activating it for the first time, you will receive an OTP via SMS. Enter it on your screen

STEP 3

Set a 6-digit PIN for your SC Mobile Key. You will need this PIN while authorising future logins if you do not have access to the internet or if you need to make a change to your SC Mobile Key setup

STEP 4

Confirm and wait for the registration process to be completed

STEP 5

You will see a confirmation message after which you’re all set

The SC Mobile Key is a virtual security token embedded in your Standard Chartered Mobile app which will enable you to authenticate your mobile or online banking login through your registered device. What’s more is that it protects you from unauthorized use via non registered devices so that your digital logins are safe at all times.

Seamless: You will no longer need to key in SMS OTPs to login to your account or to authenticate your log in. Your registered device becomes your dynamic token which works in the back ground to safeguard your Online and SC Mobile login attempts.

Secure: When you perform sensitive activities such as logging in to Online and SC Mobile Banking, SC Mobile Key, digitally authenticates your log in session adding a layer of security on top of the login attempt. If you are logging in from a non registered device you will receive an authorization request to grant access to the secondary device.

Anywhere: SC Mobile Key works even when you do not have data or mobile network connectivity.

The SC Mobile Key comes with enhanced encryption capabilities which improves the overall security of your mobile app. It will also help you to securely authenticate your logins on both Online Banking and the Standard Chartered Mobile app through the use of dynamic digital tokens via your registered device

Yes. It is compulsory to register for SC Mobile Key. From XX August 2022 , SMS OTP will no longer be available when logging in. Please register for SC Mobile Key in order to securely authenticate your login to online or SC Mobile Banking

Without the SC Mobile Key, you will not be able to authenticate yourself when logging in

SMS OTP for Login events will no longer be sent from XX August 2022, hence you will be required to register for the SC Mobile Key in order to continue with your Online or Mobile banking activities.

The Bank will be phasing out SMS OTP for login authentication and the use of SMS OTP will cease by XX August 2022. You will be required to authenticate your login using SC Mobile key in order to navigate from the accounts overview page.

There are 2 ways to register.

SC Mobile Key Introduction Screen

  • Log in to the Standard Chartered Mobile app
  • You should see an introduction screen for SC Mobile Key
  • Click on ‘Register Now’ and follow the on-screen instructions to complete registration
  • Post-login menu
  • Log in to the Standard Chartered Mobile app
  • Click on the menu icon located on the top left of the screen
  • Click on ‘Settings’
  • Click on ‘SC Mobile Key’
  • Click on ‘Register Now’ and follow the on-screen instructions to complete registration.

I faced issues when registering for SC Mobile key and received a prompt stating that “SC Mobile Key is already enabled on this device by another user”. What can I do?

Yes, you will receive both SMS and email alerts after registration.

The PIN provides an additional layer of security in authenticating sensitive functions such as adding or registering a new device via online or mobile banking or Logging in to access your digital services

You can change your PIN by logging in to the SC Mobile app.

  • Go to ‘Settings’ and select ‘SC Mobile Key’.
  • Click on ‘Change PIN for SC Mobile Key’.
  • Follow the on-screen instructions to change your PIN.
  • Your PIN change is immediate.

You can change your PIN by logging in to the Standard Chartered Mobile app.

  • Go to ‘Settings’ and select ‘SC Mobile Key’
  • Click on ‘Change PIN for SC Mobile Key’
  • Select ‘Forgot PIN’ and follow the on-screen instructions to reset your PIN
  • Your PIN change is immediate.

When you log in to the Standard Chartered Mobile app, you will be prompted to re-register for SC Mobile Key. Follow the on-screen instructions to complete registration for SC Mobile Key and resume using Online Banking and/or the Standard Chartered Mobile app.

The Standard Chartered Mobile app is supported on Apple iPhones 6 and above with iOS 10 and above, and smartphones with Android 6.0 and above.

SMS OTP will no longer be sent from XX August 2022, hence you will be required to register for the SC Mobile Key through the SC Mobile app that is running on a smart phone with a compatible Operating System, in order to continue with your Online Banking activities.

SC Mobile app is supported on Apple iPhones 6 and above with iOS 10 and above, and smartphones with Android 6.0 and above.

For your security, you are only allowed to set up SC Mobile Key on one mobile device.

When you register for SC Mobile Key on a new mobile device, this will automatically disable SC Mobile Key on the previous device.

Yes, you may log in using a second device without registering for SC Mobile Key on the second device. You can authenticate your login/transaction by approving the Push Notification sent to the primary mobile device that is registered for SC Mobile Key.

Please download the Standard Chartered Mobile app on your new device and re-register for the SC Mobile Key. This will immediately disable the SC Mobile Key from the previous device that you have lost.

SC Mobile Key can still work even when you do not have data or mobile network connectivity. You can generate an offline PIN to authenticate your logins on Online Banking.

While logging in/performing a transaction – when prompted to authenticate using SC Mobile Key,

On the Online Banking screen, click “Generate an Offline PIN” located at the bottom of the screen

Open the Standard Chartered Mobile app on your device that is registered for the SC Mobile Key

From the Welcome screen, click on the menu icon located on the top left of the screen – (You do not need to log in)

Select ‘Offline PIN’

Depending on your transaction type, select either ‘Generate Offline PIN for Login’ or ‘Generate Offline PIN.

You are required to key in your 6-digit PIN to retrieve the offline PIN for authentication

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