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FAQ & Useful Information

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FAQs

If you hold any (or a combination) of the following products from Standard Chartered, you can register for the service for free:

  • Savings Account
  • Current Account
  • Credit Card

The service is offered for individuals and sole proprietorships.

  • It’s easy to apply for, easy to use and best of all, it’s FREE!!
  • It’s your own bank – you have instant access to real time information on your banking, credit card and loan accounts. This apart, you can access information on our full range of products and services at the click of a mouse. Rest assured it is personalised to meet your requirements.
  • It’s safe and easy – using your unique login ID and Password, you can now bank with confidence, knowing that your transactions remain safe. With our simple and easy to use navigational toolbars, you will realise how easy it is to browse the site.
  • It’s convenient – you can perform secure electronic banking right from the comfort of your home or office through the internet.
  • It’s open 24 hours – with Online Banking, you can access your accounts day and night – no need to wait for your monthly account statements or limit your banking to branch timings. You can even access it on bank holidays in effect 365 days a year.
  • No special software is required – you don’t need to purchase any special software. As long as you have a PC with the minimum configuration for internet browsing / surfing, you are ready to start.
  • Wide range of services – our wide range of Online Banking services will help you better manage your finances. Moreover, we will progressively add more services for your convenience, so remember to let us know what else you would like.

Follow these steps to register for Online Banking:

  1. Visit our homepage https://www.sc.com/ae/
  2. Click on Login and select “New to Online Banking”
  3. Select from the options:
    • Temporary ID/Password and SMS PIN
    • Your SC ATM/Debit Card, Credit Card or Account Number
  4. Read carefully the Terms and Conditions and click “Accept” in agreement
  5. Select your preferred registration mode – Temporary ID/Password or ATM or Debit Card / Credit Card number/ Account Number
  6. Enter Account or Card Details
  7. Click “Next” to verify your mobile number registered with bank and confirm
  8. Enter the temporary password which was sent to your mobile number
  9. Set your Username and Password and click “Confirm”
  10. You have successfully registered for Online Banking!

No, there is no extra charge for using this service, this service is absolutely FREE!

We have adopted comprehensive security measures to safeguard your use of Online Banking.

Customer Authentication with Login ID and Password
You must enter the unique Login ID and Password to access Online Banking. All information transmitted through the Internet, including your Login ID, Password, your account information and your transaction details, from the moment you log in to the time you log out, are protected by strong end-to-end 128 bit SSL encryption; i.e. from your PC browser to the Bank’s system.

2-Factor Authentication for transactions
All financial transactions and personal updates on Online Banking require a 2-factor authentication process. This means that in addition to your usual login credentials, we will send a temporary one-time SMS passcode to your registered mobile number in order for you to complete the transaction. This process ensures that only you, as the account holder, will be authorised to carry out transactions on your account.

Automatic Logout
To prevent unauthorized access at your PC while it is unattended, we have implemented a time-out feature. Your login session of Online Banking will be terminated if the browser is left idle for a while.

Last Login Date and Time are indicated
Your last login date and time are provided in your first screen for your verification. The system does not allow simultaneous or multiple log in. The Bank always considers security to be of utmost importance. We have adopted very high standards and tight controls in managing our computer systems and networks.

If you forgot your password, you can reset it online using your ATM/Debit Card number and PIN or your Account number and TIN.

Login to Online Banking and click on “Payments”.

Select the required Biller Type and Biller Name, and click on “Pay bill”.

Examples
* To recharge your Etisalat prepaid mobile:
Select “Etisalat” as the Biller Type and “Wasel Recharge” as the Biller Name.

* To pay your DEWA bill:
Select “Electricity & Water” as the Biller Type and “DEWA” as the Biller Name.

* To top up your Salik account:
Select “RTA” as the Biller Type and “Salik” as the Biller Name.

Type in the Mobile number / Telephone number / Utility Account Number / Contract Account Number depending on the biller.

To avoid typing in your biller and bill details every time you pay, register your biller as a bill payee:

* Login to Online Banking and click on “Payments”.

* Select the “Add Bill Payee” tab.

* Select the required Biller Type and Biller Name, and click on “Next” to add your biller as a bill payee.

In two working days your biller will be displayed under the Bill Payments tab for easy access to make future payments.

Click on the links below and view sample bills of billers to help you locate the utility account number / premise number.

Yes, they will.

You can now remove payees through both Standard Chartered Online and Mobile Banking. You can sign into your account and through Manage Payee you can remove it.

You can use your existing online banking username and password to log in.

If you don’t have an online banking account, you can register instantly on your desktop/laptop computer by visiting https://www.sc.com/ae/ and clicking on “Login.” Scroll down and select ‘New to Online Banking?’

Standard Chartered Mobile is all about you so naturally, you can personalize your Standard Chartered Mobile experience by changing the names and icon used to represent your bank accounts.

The new Standard Chartered mobile application introduces:

  1. Welcome Screen Balance View – Register to view your balances on the go. Registration will require you to key in your login in details and generate an OTP for authentication.
  2. Welcome Screen Transaction View – Register to view your balances on the go. Registration will require you to key in your login in details and generate an OTP for authentication.
  3. Face ID Login – Users with iPhone X are able to login in to the application with Face ID

No, you are not required to register for any of the features..

  1. Welcome Screen Balance View – You will need to log into Mobile Banking manually or with Touch ID/Face ID in order to view your balances.
  2. Welcome Screen Transaction View – You will need to log into Mobile Banking manually or with Touch ID/Face ID in order to view your transactions.
  3. Face ID Login – You will need to log in to the application manually or use Touch ID.

Yes, users are able to customize their accounts by clicking on the side bar menu in the top left and selecting the Settings icon. Users can select which accounts they would like to have viewable.

Yes, users are able to disable the video background by clicking on the side bar menu in the top left and selecting the Settings icon. Users can select to disable the video and have an image display.

No, your complete account details will not show if you have not logged into the application. Your account number will be masked and will only display the last four digits.

Only one device will be able to register for the new feature for security reasons. If you wish to register for these new features on another device, your previous device will automatically be de-registered.

No, we strongly advise that you do not share this to protect your phone and details. For more security tips on how to ensure the safety of your device, please visit https://www.sc.com/global/security-tips/.

Standard Chartered Mobile Application is supported on Apple devices with iOS 9 or higher and smart phones with Android 4.4 and above versions.

You will need to download the mobile application on your new device and immediately register for the new features. This will automatically de-register your other device. Alternatively, you can call our 24-Hour Client Contact Centre at 600 5222 88.

“See” shows the transactions that have already been posted to your account(s) and forward-day transactions that you set through Online Banking and Standard Chartered Mobile.

“Move” shows the transfers and payments you have scheduled or made through Online Banking and Standard Chartered Mobile and their status.

Current and Saving accounts, Credit Card and Loan transaction history will be available up to 90 days.

Transactions made with your deposit accounts after 11pm or on holidays will be shown on “See” from the following business day. Balance in corresponding Standard Chartered deposit account(s) will be updated immediately.

Payments to and from your credit card(s) will be shown on “See” after two business days.

Yes, they will.

You can now remove payees through both Standard Chartered Online and Mobile Banking. You can sign into your account and through Manage Payee you can remove it.

eStatement is an electronic version of your paper statement.

All banking accounts and all credit cards.

The eStatements services available are “Email statement” and the “View Online” service.

The eStatements “View online” service is a free alert service where we send an email notification at your registered email address when a new eStatement is available at Standard Chartered Online Banking.

The “Email eStatement” service is a free service where your eStatement will be sent directly to your registered email address in an encrypted PDF format.

No, eStatement is a FREE service to all Standard Chartered customers.

Existing Standard Chartered Online Banking customers can register for eStatements directly via the self-service eStatement module in Online Banking. You can also visit any of our branches or call Phone Banking at 600 5222 88.

A welcome message will be sent to your registered email address after successful registration of the Service.

eStatement Delivery/Alert email will be sent within 2 business days after the Statement Date. Please call Phone Banking at 600 5222 88 if there is any delay or problem with receiving eStatements from us.

Each type of eStatement account will be archived at Standard Chartered Online Banking within the most recent 12 months.

No. We will stop mailing paper statement(s) to you after the next statement date.

Yes. Your password is required whenever you want to open the eStatement attachment that is sent to your mailbox. However your password is not required if you access your estatement through Online Banking.

  • For account eStatements: the default password is your full 11-digit account number.
  • For credit card eStatements (primary card holder):
    The default password is a combination of the first letter of the primary card holder’s name as embossed on the credit card followed by the date of birth in DDMMYY format.

E.g. If the primary cardholder’s name is David Matthews, and date of birth is 14 December 1980, then the default password is D141280.

Yes. To change your password, login to Standard Chartered Online Banking, click estatement > select “Change estatement” Settings.

You can reset it at Standard Chartered Online Banking. To change your password, login to Standard Chartered Online Banking, click eStatements > select “change eStatements” Settings.

If you have not changed the default password, you can open the eStatement attachment by following the password logic described above.

However, if you have changed your password, you can login to Online Banking to view and download the eStatements there. You do not require a password to open eStatements in Online Banking.

Yes. Please login to Standard Chartered Online Banking, select Personal Details, and update your new email address accordingly. Your email address will be updated in 2 business days. Alternatively, you can also place a request by calling 600 5222 88.

To open the encrypted eStatements, please use Adobe Acrobat Reader version 8.0.0 or above. Please note that you may not be able to open/print your eStatement with a lower version of Adobe Acrobat Reader 8.0.0. You can download the latest version Adobe Acrobat Reader from www.adobe.com for free.

No. You can only select either paper statement or eStatement for the same account.

Yes, you can subscribe for paper statement by placing a request at the branch or call Phone Banking at 600 5222 88. However, please note that all paper statements are chargeable as per the Service and Price Guide.

To change your subscription preference, please login to Standard Chartered Online Banking > Click eStatements > Select Manage Subscription to cancel the Alert service.

You can place a request to change the statement delivery mode from eStatement to paper statement with a notice of 15 business days before the next statement cycle date.

Yes, you can maintain your statement subscription preferences for your accounts and credit cards through Standard Chartered Online Banking.

E.g. You may subscribe to paper statement for your AED current account and eStatement for your USD savings account.

The eStatement Service will be applicable to ALL your credit card account(s) now and those opened in the future with Standard Chartered Bank UAE.

However, the delivery mode for banking accounts differs from one account to the other.

If you would like to register for eStatement for your new banking account (which is defaulted to paper statement), please logon to Standard Chartered Online Banking > Click eStatements > Select Manage Subscription to change the delivery mode for your new banking account to eStatement.

Depending on the types of accounts that you are enrolling with the eStatement service, certain account statements would be sent on quarterly or annual basis.

Please ensure your registered email address has sufficient capacity at all times and to add Standard Chartered email address (SCBUAE.e-Statements@sc.com) to your contact list to avoid potential spam filtering.

SMS stands for Short Message Service, also known as text messaging. This allows you to send and receive short messages from your mobile. The messages can contain up to 160 characters.

It is a new service designed for customers who are constantly on the move. With SMS Banking, you can enquire about your account and credit card information via short text messaging.

You will have to send a SMS to 3993 in a pre-defined service code in the following format:

SMS Banking Services SMS Format Sample SMS Format
Account Balance Enquiry AB Account nickname AB 1234
Account Last Five Transactions MS Account nickname MS 1234
Cheque Book Request CB Account nickname CB 1234 mail
Credit Card Last Five Transactions FT Card Last 4 digits FT 6789
Credit Card Outstanding Balance OB Card Last 4 digits CB 1234 mail

Account nickname is required for us to identify the accounts that you are enquiring about through SMS.

By default, the account nickname for your cards is the last 4 digits of your credit cards.

To set an account nickname for your bank account

  • login to Online Banking
  • SMS Banking & Alerts section
  • and set any 4-character nickname for your bank account.

This can be all letters or all numbers or a combination of letters and numbers.

The service codes currently available are:

  • AB – Balance Enquiry
  • MS – Mini-Statement (Last 5 Transactions)
  • CB – Cheque book Request
  • FT – Credit card last 5 transactions
  • OB – Outstanding balance on credit card
  • HL – Help
  • UNSUB – Unsubscribe from SMS Banking

Eg. To check your account balance: For the account nickname which is AED1, simply send an SMS with ‘AB AED1’ to 3993.

An SMS will then be sent to you displaying your account balance for this specific account.

It depends on how busy the network is. Generally, customers should receive a message within 60 seconds. There may be delays due to a high volume of traffic on special occasions, e.g. New Year and Christmas.

  • Your cheque book will be delivered by mail in 5 working days subject to clearance from the bank. Please note that your residency visa / passport copy is required to be updated as per our records.
  • In the event that we are unable to process your cheque book request, you will receive a call from us within 2 working days.

Yes, this service is secure. You will first have to register for this service and ensure your latest mobile number is updated with the Bank. Your mobile number will then be linked to your individual account(s).

Please call the Bank immediately at 600 5222 88 or +971 600 5222 88 (for overseas customers), and we will disable access to the SMS Banking service. Please inform the Bank once you have resumed your mobile phone service and we will re-activate the service for you.

SMS Banking service is open to all customers holding current, savings or credit cards with personal or joint account relationship with Standard Chartered Bank.

You can register through our Online Banking at http://www.standardchartered.ae.

Alternatively, you may also call Phone Banking at 600 5222 88 to register for the service.

  • Log on to our Online Banking at http://www.standardchartered.ae.
  • Click on “SMS Banking” from the left navigation menu – which will open up in a new window.
  • Click on “Activate service” to subscribe for SMS Banking.

The Standard Chartered Bank SMS Banking service is free but your mobile service provider may charge you a fee for sending SMS and receiving incoming SMS depending on your prevailing price plan.

Please check with your mobile service provider for more information.

You can obtain assistance by typing “HL” and sending it to 3993. You will receive an SMS with all the service codes available.

Alternatively, you can login to Online Banking – SMS Banking section to print the list of service codes available.

Yes. Simply send the HL command to the SMS Banking service.

No. Any combination of upper and lower case is valid.

  • SMS Alerts and SMS Banking (2-way service) is available to both Etisalat and DU subscribers.
  • However, SMS Banking (2-way service) is only available within the UAE. You will not be able to enquire your account or card details by sending a SMS to 3993 outside the UAE.
  • Delete any sent messages from your “Sent” folder as the number may automatically be saved in your mobile phone.
  • Delete all sensitive account related information from your ‘Inbox’ folder.

Banking alerts are notifications about transactional activities on your bank account. These alerts will be delivered to you via SMS. You can even customise your own alerts preferences via the Online Banking website at http://www.standardchartered.ae.

Banking alerts allows you to enjoy timely updates on your account activities and to be alerted in event of fraudulent transactions.

You will receive SMS and/or banking alert when there have been transactions performed on your bank account.

SMS Banking is a service that allows you to enquire and receive information on your savings or current accounts and credit card information via short text messaging.

Log on to our Online Banking at http://www.standardchartered.ae.

Click on “Alerts and SMS Banking” from the left hand menu, after which, you will receive a confirmation via SMS.

Yes, you will be automatically subscribed to both Banking Alerts and SMS Banking service. However you have the option of opting out of either service via Online Banking.

Log on to our Online Banking at http://www.standardchartered.ae.

Click on “SMS Banking” from the left hand menu, after which, you will receive a confirmation via SMS.

Banking Related Alerts:

  • Local or Overseas ATM Cash Withdrawal
  • Local or Overseas Point-of-sale Transaction
  • Account Balance
  • Salary Credit
  • Bounced Cheque
  • Fund Transfer

Credit Card Related Alerts:

  • Transaction Alert Primary / Supplementary Card
  • Card Payment Received
  • Credit Limit Nearing Maximum
  • Credit Limit Increase / Decrease
  • Card Payment Due
  • Past Due Date Reminder / Payment Not Credited

The Banking Alerts service is available to all customers holding current, savings or credit cards with personal or joint-alternate account relationship with Standard Chartered Bank.

The Banking Alerts service is free. However, if you are travelling and you are on a roaming network, your mobile service provider may charge you for receiving any incoming SMS messages (including our alerts) depending on your prevailing price plan.

Please check with your mobile service provider for more information.

Yes. The Banking Alerts service will be affected. Please unsubscribe from the Banking Alerts & SMS Banking service accordingly.

Yes, you need to update the Bank with the latest mobile phone number as we will be sending any alerts to the mobile number prerecorded in our system. To update your mobile number, you can visit any of our branches or simply call our Phone Banking at 600 5222 88 for instant updates.

Yes, this service will work as long as your phone plan allows you to receive SMSes.

All of your current, savings accounts and credit card accounts can be linked to the service.

No. Your mobile number and email address are linked to your individual profile. It is only possible to have a single mobile number and email address to individual profile.

As a good security practice, you may wish to delete any SMS you received from your mobile phone ‘Inbox’ folder as they may contain sensitive account related information.

Useful Information