Complaints Process for Commercial Banking or Corporate & Institutional Banking Customers
We value our relationship with you and would love to hear about your experience with us. If you have any feedback as to how we can serve you better, please contact your relationship manager or email: Straight2bank.firstname.lastname@example.org (for all S2B complaints/feedback) and Premierservice.email@example.com (for complaints/feedback on general bank services)
Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.